Job Purpose: The Manager Motherhub Operations is responsible for overseeing the operations of a central hub, including Cold processing, storage, and distribution. This role ensures the smooth, efficient, and safe handling of Cold products, from receipt at the hub to delivery to customers. The position involves managing staff, optimizing operational processes, and maintaining high standards of hygiene, quality, and safety in line with industry regulations. Key Responsibilities: Cold Handling and Processing: Oversee the receipt, storage, and processing of Cold products from suppliers, ensuring all operations are conducted in compliance with food safety regulations. Ensure that Cold is processed, packaged, and stored appropriately to maintain quality, freshness, and safety. Monitor and maintain equipment involved in Cold processing and storage. Quality Control and Compliance: Implement and enforce quality control protocols to ensure all Cold products meet internal standards and regulatory requirements (e.g., FDA, HACCP). Conduct regular quality audits, including testing for Cold quality, shelf-life, and safety. Ensure the facility meets health and safety standards and is compliant with local and international dairy industry standards. Warehouse & Inventory Management: Oversee the storage and inventory management of products, ensuring proper temperature control and rotation (FIFO). Track product movement, manage stock levels, and avoid overstocking or shortages. Coordinate with procurement and logistics teams to ensure timely and accurate replenishment of inventory. Team Management: Lead and manage the operations team, including production staff, warehouse employees, and quality assurance personnel. Provide training and support to staff on best practices for handling, hygiene, and operational safety. Foster a culture of teamwork, accountability, and continuous improvement. Supply Chain and Distribution: Collaborate with logistics teams to ensure the timely distribution of products to customers, ensuring delivery schedules are met. Optimize routes and schedules to reduce delays and transportation costs. Coordinate with external vendors and suppliers to ensure a steady supply of raw products inputs. Health, Safety, and Hygiene: Ensure all workers comply with food safety, health, and hygiene standards, especially regarding products handling and storage. Ensure regular cleaning and sanitation of the production area and equipment in accordance with regulatory standards. Implement and enforce emergency protocols to manage issues such as contamination, refrigeration failures, or transportation delays. Cost Control and Budget Management: Manage the operations budget, ensuring efficient use of resources and reducing waste. Track operational expenses and look for cost-saving opportunities without compromising product quality. Generate reports on key operational metrics such as production volumes, waste reduction, and profitability. Customer Relations and Product Availability: Ensure that customer orders are fulfilled accurately and on time, addressing any concerns related to product quality or delivery. Maintain relationships with key customers, ensuring their needs are met in terms of product quality, quantity, and delivery timelines. Qualifications & Experience: Education: Bachelor’s degree in Food Science, Supply Chain Management, Business Administration, or a related field. Certifications in food safety or dairy processing (e.g., HACCP, ISO 22000) are preferred. Experience: Minimum of 3 years in motherhub operations, logistics, or supply chain management, with at least 2.5 years in leadership role within a Cold or dairy processing facility. Experience in managing inventory, quality control processes, and team supervision in a food production or dairy environment Skills: Strong leadership and team management skills, with the ability to motivate and lead diverse teams. Excellent organizational, problem-solving, and communication skills. Ability to manage budgets, track operational performance, and ensure cost-effective operations. In-depth knowledge of food safety regulations and quality control practices specific to dairy products. Work Environment: The role involves working in a FMCG products processing facility. The work schedule may require flexibility, including the possibility of weekend or off-hours work depending on operational needs. Key Performance Indicators (KPIs): Product quality compliance rate. Inventory accuracy and stock rotation (FIFO/FEFO). On-time delivery and fulfillment of customer orders. Reduction in operational waste, spoilage, and transportation costs. Employee performance, training completion, and safety compliance.
