Serene Idigarai

Position Summary The Wellness Head is responsible for overseeing the Health & Wellness operations across all communities, ensuring standardized medical, clinical, and wellness practices are implemented in alignment with company and medical directorate guidelines. This role ensures consistent delivery of high-quality care, operational efficiency, and compliance with all health, safety, and statutory standards, while driving continuous improvement and resident satisfaction. Key Interactions Internally: Chief Medical Superintendent Resident Managers / Assistant Resident Managers Nursing, Physiotherapy, and Clinical Teams Operations,F&B, Housekeeping, and Maintenance Departments Corporate HR, Finance, and Quality Teams Externally: Hospitals, Laboratories, and Ambulance Partners Vendors and Suppliers (Medical Equipment, Consumables, Waste Disposal) Government and Licensing Authorities Training Partners and Auditors Core Responsibilities : 1. Clinical & Operational Management Ensure effective and consistent delivery of clinical care and therapeutic services across all communities. Oversee nursing care delivery, physiotherapy outcomes, and therapy schedules. Ensure 100% accuracy of resident medical records and data uploaded in Genie . Conduct biannual health assessments for all residents and for new occupants. Monitor daily H&W operations, including vitals, therapy sessions, and medical record updates. Conduct monthly emergency mock drills and ensure readiness for medical emergencies. Ensure availability of Ayurveda and allied wellness services. Maintain staffing adequacy at all times and ensure role clarity within teams. Implement and monitor standard operating procedures for all communities to ensure uniformity of practices. 2. Medical Administration & Quality Assurance Ensure proper maintenance, calibration, and functioning of all medical equipment. Maintain compliance with biomedical waste management and licensing requirements. Monitor quality standards and conduct audits as per schedule. Maintain NOK (Next of Kin) records and ensure 100% update accuracy. Oversee H&W-related financial performance, P&L management, and budget utilization. Ensure monthly medical camps, awareness programs, and vaccination drives are conducted. 3. Training & Development Implement the Health & Wellness training calendar across all communities. Conduct and document training sessions for H&W staff based on the H&W Training Manual. Ensure completion of all mandatory programs including Health, Safety, and Hygiene standards. Maintain training attendance and assessment records. Coach and mentor the Senior Nurse and ensure regular staff briefings and stand-up meetings. Participate in community visits to monitor on-the-job skill application and reinforce standards. 4. Resident Relations Handle resident feedback and complaints promptly and professionally in line with company policy. Conduct bi-monthly open houses with RM/ARM to capture and address community-level concerns. Implement initiatives to enhance resident engagement, satisfaction, and loyalty. Uphold the organizations reputation for high-quality and compassionate care. 5. Health, Safety & Hygiene Compliance Maintain high standards of cleanliness, infection control, and hygiene within all H&W centres. Conduct regular safety audits and ensure corrective actions are implemented promptly. Ensure compliance with Health & Wellness standards, CPC FSS, and state health regulations. Maintain records of medical and F&B staff health checks as per legal and company norms. 6. Inventory, Finance & Resource Management Oversee inventory and procurement of medical and wellness supplies. Ensure weekly stock audits and random verification of bin cards. Maintain optimal stock levels to prevent shortages or overstocking. Collaborate with Centre Heads to plan and monitor budgets and expenses. Identify opportunities for cost control and revenue enhancement. 7. Strategic Planning & Business Development Develop long-term strategic plans to enhance H&W services and expand offerings. Stay abreast of emerging trends and innovations in healthcare and senior living. Ensure alignment of operational initiatives with organizational strategy and vision. 8. Reporting & Communication Submit daily MIS, weekly visit updates, and consolidated monthly H&W performance reports. Foster open communication among departments to ensure collaboration and issue resolution. Represent H&W in leadership meetings, compliance reviews, and external events when required. Knowledge and Experience Graduate/Postgraduate in Nursing, Healthcare Administration, or equivalent medical discipline (MBA in Healthcare preferred). Minimum 10 to 15 years of experience in healthcare or senior living operations, including 5 years in a leadership role. Strong understanding of clinical governance, medical compliance, and resident care standards. Proven experience in team management, audits, and health program implementation. Exposure to health data systems, EMR, and wellness technology platforms.