Wellness Head

Position Summary

The Wellness Head is responsible for overseeing the Health & Wellness operations across all communities, ensuring standardized medical, clinical, and wellness practices are implemented in alignment with company and medical directorate guidelines. This role ensures consistent delivery of high-quality care, operational efficiency, and compliance with all health, safety, and statutory standards, while driving continuous improvement and resident satisfaction.

Key Interactions

Internally:

• Chief Medical Superintendent
• Resident Managers / Assistant Resident Managers
• Nursing, Physiotherapy, and Clinical Teams
• Operations,F&B, Housekeeping, and Maintenance Departments
• Corporate HR, Finance, and Quality Teams

Externally:

• Hospitals, Laboratories, and Ambulance Partners
• Vendors and Suppliers (Medical Equipment, Consumables, Waste Disposal)
• Government and Licensing Authorities
• Training Partners and Auditors

Core Responsibilities :

1.

• Ensure effective and consistent delivery of clinical care and therapeutic services across all communities.
• Oversee nursing care delivery, physiotherapy outcomes, and therapy schedules.
• Ensure 100% accuracy of resident medical records and data uploaded in Genie.
• Conduct biannual health assessments for all residents and for new occupants.
• Monitor daily H&W operations, including vitals, therapy sessions, and medical record updates.
• Conduct monthly emergency mock drills and ensure readiness for medical emergencies.
• Ensure availability of Ayurveda and allied wellness services.
• Maintain staffing adequacy at all times and ensure role clarity within teams.
• Implement and monitor standard operating procedures for all communities to ensure uniformity of practices.

2.

• Ensure proper maintenance, calibration, and functioning of all medical equipment.
• Maintain compliance with biomedical waste management and licensing requirements.
• Monitor quality standards and conduct audits as per schedule.
• Maintain NOK (Next of Kin) records and ensure 100% update accuracy.
• Oversee H&W-related financial performance, P&L management, and budget utilization.
• Ensure monthly medical camps, awareness programs, and vaccination drives are conducted.

3.

• Implement the Health & Wellness training calendar across all communities.
• Conduct and document training sessions for H&W staff based on the H&W Training Manual.
• Ensure completion of all mandatory programs including Health, Safety, and Hygiene standards.
• Maintain training attendance and assessment records.
• Coach and mentor the Senior Nurse and ensure regular staff briefings and stand-up meetings.
• Participate in community visits to monitor on-the-job skill application and reinforce standards.

4.

• Handle resident feedback and complaints promptly and professionally in line with company policy.
• Conduct bi-monthly open houses with RM/ARM to capture and address community-level concerns.
• Implement initiatives to enhance resident engagement, satisfaction, and loyalty.
• Uphold the organizations reputation for high-quality and compassionate care.

5.

• Maintain high standards of cleanliness, infection control, and hygiene within all H&W centres.
• Conduct regular safety audits and ensure corrective actions are implemented promptly.
• Ensure compliance with Health & Wellness standards, CPC FSS, and state health regulations.
• Maintain records of medical and F&B staff health checks as per legal and company norms.

6.

• Oversee inventory and procurement of medical and wellness supplies.
• Ensure weekly stock audits and random verification of bin cards.
• Maintain optimal stock levels to prevent shortages or overstocking.
• Collaborate with Centre Heads to plan and monitor budgets and expenses.
• Identify opportunities for cost control and revenue enhancement.

7.

• Develop long-term strategic plans to enhance H&W services and expand offerings.
• Stay abreast of emerging trends and innovations in healthcare and senior living.
• Ensure alignment of operational initiatives with organizational strategy and vision.

8.

• Submit daily MIS, weekly visit updates, and consolidated monthly H&W performance reports.
• Foster open communication among departments to ensure collaboration and issue resolution.
• Represent H&W in leadership meetings, compliance reviews, and external events when required.

Knowledge and Experience

• Graduate/Postgraduate in Nursing, Healthcare Administration, or equivalent medical discipline (MBA in Healthcare preferred).
• Minimum 10 to 15 years of experience in healthcare or senior living operations, including 5 years in a leadership role.
• Strong understanding of clinical governance, medical compliance, and resident care standards.
• Proven experience in team management, audits, and health program implementation.
• Exposure to health data systems, EMR, and wellness technology platforms.