Key Responsibilities: 1. Talent Acquisition Strategy: - Develop and implement a comprehensive talent acquisition strategy aligned with the company's goals and objectives. - Identify and utilize effective recruiting methods and tools to attract qualified candidates. 2. Recruitment Process Management: - Oversee the entire recruitment process, including job postings, candidate sourcing, interviewing, and selection. - Ensure a positive candidate experience throughout the recruitment process. 3. Team Leadership: - Lead, mentor, and manage the recruitment team, providing guidance and support to ensure high performance. - Conduct regular team meetings and performance evaluations. 4. Stakeholder Collaboration: - Work closely with department heads to understand their hiring needs and provide recruitment support. - Develop and maintain strong relationships with external recruitment agencies and partners. 5. Compliance and Reporting: - Ensure compliance with all relevant employment laws and regulations. - Prepare and present regular recruitment reports to senior management. 6. Employer Branding: - Develop and promote the companys employer brand to attract top talent. - Participate in job fairs, career events, and other networking opportunities. 7. Continuous Improvement: - Monitor and analyze recruitment metrics to identify areas for improvement. - Implement best practices and innovative solutions to enhance the recruitment process.
Key Deliverables: Build strong relationships with super specialists, senior doctors, and hospital staff to increase patient referrals to KITES Senior Care. Engage with nearby communities, corporates, senior citizen clubs, and senior living homes to raise awareness and build meaningful connections. Support the corporate marketing team in executing local campaigns and outreach initiatives. Handle additional responsibilities or assignments as delegated from time to time. Coordinate with private/government doctors, hospital administrators, PHCs, RWAs, corporates, and health aggregators to promote our services and enhance brand visibility. Participate in health events such as medical fairs, conferences, CMEs, roundtable meetings, health camps, and patient education programs. Develop and implement a doctor engagement plan and collaborate with channel partners to convert leads into clients.
Position Summary The Cluster Manager is accountable for the overall performance, resident experience, and operational integrity of all senior living communities within an assigned region. This role provides strategic direction, people leadership, and operational oversight, ensuring that each community delivers consistent, high-quality, and values-driven services in alignment with the Lifebridge brand promise of joyful, safe, and dignified ageing . Reporting Lines In this position, you will report to the General Manager-Operations or the Executive nominated by the Management. The company reserves the right to revise your reporting structure or responsibilities in line with evolving organizational needs. Key Responsibilities 1. Cluster Operations Leadership Ensure smooth day-to-day functioning of all assigned communities through structured oversight of Resident Managers. Standardize and reinforce implementation of SOPs across Food & Beverage, wellness, maintenance, safety, and resident engagement functions. Conduct scheduled audits, walkthroughs, and reviews to maintain service quality and operational compliance. 2. People Leadership & Team Development Lead and mentor Resident Managers and ensure strong second-line leadership. Drive recruitment, onboarding, training, and succession planning for all key operational roles. Foster a collaborative, empathetic, and accountable work culture across communities. Monitor performance metrics and support underperforming units with coaching and corrective plans. 3. Resident & Family Experience Ensure consistent delivery of warm, respectful, and responsive care to all residents. Guide teams in implementing meaningful engagement programs and grievance redressal systems. Personally engage in resident forums and act as the escalation point for critical concerns. 4. Financial & Budgetary Oversight Monitor and guide the financial health of each community, ensuring responsible cost management and profitability. Review and approve annual budgets, manage expense lines, and track revenue growth. Support Resident Managers in achieving cluster-level financial targets. 5. Compliance, Safety & Facility Management Ensure all communities maintain full compliance with statutory, regulatory, and organizational policies. Oversee safety protocols, AMC schedules, license renewals, fire drills, and health inspections. Proactively identify and mitigate risks related to infrastructure, health, or legal obligations. 6. Strategy & Reporting Provide actionable insights on cluster performance, resident trends, and operational risks to the senior leadership team. Lead regular reviews with Resident Managers and contribute to strategic planning discussions. Identify and drive initiatives for growth, quality improvement, and service innovation. 7. Brand & Culture Stewardship Serve as a visible and values-driven ambassador of Lifebridge Group in all resident, partner, and community interactions. Embed Lifebridges values of Compassion, Integrity, Professionalism and Excellence into day-to-day operations. Ensure that every community reflects the brand promise of safe, joyful, and dignified ageing. Work Complexities Balancing strategic focus with operational agility across multiple geographies Handling emergencies, staffing gaps, or escalated resident concerns under pressure Managing large, diverse teams with a mix of skill sets and emotional demands Navigating complex stakeholder expectations while protecting the resident-first ethos Ensuring financial discipline alongside superior service delivery Graduate/Postgraduate in Hospitality, Healthcare, Operations, or related discipline Additional certifications in senior care, facilities, or healthcare leadership preferred Professional Experience 10+ years in operations leadership, preferably in senior living, healthcare, hospitality, or facility management Proven experience in managing multi-site or cluster-based portfolios Strong understanding of compliance, resident care models, and financial acumen Fluency in English (spoken and written); local language proficiency is a plus Proficiency in MS Office and experience working with dashboards or ERP systems Key Performance Indicators (KPIs) Occupancy growth and revenue performance across communities Resident satisfaction and grievance closure rates Budget adherence and cost optimization Timeliness and accuracy of reporting and license renewals Team engagement, training coverage, and attrition rates Audit scores and SOP implementation consistency
Role Objective: The Head of Sales is a pivotal leadership role entrusted with driving the Sales and Customer Relationship Management (CRM) functions across all current and future projects under Serene Communities. This role requires a strategic and visionary leader with demonstrated operational excellence in multi-city residential real estate sales. The incumbent will be responsible for delivering sustained business growth on a PAN-India scale, building and leading high-performing sales teams, and ensuring a seamless, customer-centric experience throughout the entire sales lifecycle from lead generation and conversion to post-sale engagement and client retention. Role & Responsibilities & Preferred candidate profile: Project Feasibility & Sales Strategy: Collaborate with management to evaluate the sales feasibility of new projects. Provide actionable market intelligence, pricing inputs, and validation support for proposed developments. Sales Leadership & Conversions: Lead the sales team to achieve conversion goals from marketing-qualified leads. Implement sales best practices and optimize the buyer journey to improve closure rates. CRM & Handover: Ensure seamless post-sales documentation and follow-through until final possession and handover. Drive a customer-first approach through every step of the engagement . Activation & Coordination: Design and implement effective on-ground sales activations and engagement strategies. Work closely with the marketing team to synchronize campaigns with ground sales requirements and lead generation activities. Qualifications & Experience: Minimum of 15 years of relevant sales experience, preferably in real estate/residential projects. At least 5 years in a senior leadership role managing multi-city sales operations. Education: Postgraduate degree in Marketing / Sales is preferred . Industry Background: Prior experience with reputed brands in South India is essential. Proven track record in handling multi-city residential sales teams and projects.
Key Responsibilities: 1. Talent Acquisition Strategy : - Develop and implement a comprehensive talent acquisition strategy aligned with the company's goals and objectives. - Identify and utilize effective recruiting methods and tools to attract qualified candidates. 2. Recruitment Process Management: - Oversee the entire recruitment process, including job postings, candidate sourcing, interviewing, and selection. - Ensure a positive candidate experience throughout the recruitment process. 3. Team Leadership: - Lead, mentor, and manage the recruitment team, providing guidance and support to ensure high performance. - Conduct regular team meetings and performance evaluations. 4. Stakeholder Collaboration: - Work closely with department heads to understand their hiring needs and provide recruitment support. - Develop and maintain strong relationships with external recruitment agencies and partners. 5. Compliance and Reporting: - Ensure compliance with all relevant employment laws and regulations. - Prepare and present regular recruitment reports to senior management. 6. Employer Branding: - Develop and promote the companys employer brand to attract top talent. - Participate in job fairs, career events, and other networking opportunities. 7. Continuous Improvement: - Monitor and analyze recruitment metrics to identify areas for improvement. - Implement best practices and innovative solutions to enhance the recruitment process. Preferred candidate profile
Role & responsibilities To ensure smooth functioning of the Physiotherapy Department To supervise and coordinate activities of physical therapy program, both for OP and IP patients Obtains history, assesses, and treats assigned patients on receipt of a referral in consultation with the Medical Officer To consult with physicians regarding treatments and schedules patients for treatment as per scope of services To observe personnel in performance of duties to evaluate efficiency, skill, abilities and attitudes toward fellow workers and patients for use in recommending personal actions and determining effectiveness of methods. Ensure all therapies are billed as per protocols Ensure 0% outstanding bills for OPD Responsible to create and propagate OPD physio packages Maintain and share relevant departmental reports (weekly/monthly/as need basis) To introduce and demonstrate new techniques. To observe patients' actions and reactions to prescribed treatment and evaluate progress. To train new personnel; lecture students and nurses to discuss and evaluate patients' condition, progress, and plans for further therapy. To maintain inventories and requisitions supplies and equipment. To process requisition repairs for equipment and facilities. Contribution to the identification, development and implementation of clinical and organizational physiotherapy guidelines and procedures that support the continuum of care. Maintains all patients records in the EMR To be jointly responsible for inducting new staff at all grades, ensuring that they are informed of relevant policies and procedures to check safe practice. To contribute to the recruitment process for Physiotherapy Staff, this includes the short-listing of candidates, interviewing, obtain references, select suitable candidates, and contact applicants regarding outcome and giving feedback. To be part of marketing activities like talk, camp etc To develop content for different brochure, PPT, patient handout etc Compliance with data entry into HIS on regular basis and updating of patient files. To support in training program in other centers To be aware of NABH Standards Preferred candidate profile Have an affinity for teamwork. Technical Knowledge. Able to work accurately and with minimal supervision. Ability to resolve issues Technical skills required for using and maintaining the various equipments and the computer. Ability to comprehend written instructions given by the Doctors and co-ordinate with other related departmental personnel.
Position Summary The Resident Manager is a live-in role and is the overall in-charge of resident and administrative functions at the community. This role is central to ensuring the comfort, safety, and happiness of all residents while maintaining efficient operations. This role demands strong leadership, operational acumen, and a deep commitment to resident welfare and service excellence. The Resident Manager acts as the face of the organization within the community and plays a critical role in delivering on its promise of joyful and dignified living Role & responsibilities Core Responsibilities 1. Operations Oversight & Department Supervision Overall in-charge of day-to-day administration including Housekeeping, Food & Beverage, Guest Services, Health & Wellness, Maintenance, Garden, and Security. Conducts comprehensive walkthroughs to assess cleanliness, maintenance, and safety, using standardized checklists. Enforces operational and housekeeping standards as per company policies. Ensures smooth and efficient functioning of all common areas such as lobbies, lounges, fitness centers, and outdoor spaces. Oversee menu planning and conduct regular food tasting sessions in coordination with the dietary/kitchen team to ensure meals meet residents nutritional needs, dietary restrictions, and taste preferences, while aligning with regulatory standards and quality benchmarks. 2. Financial & Profitability Management Responsible for overall revenue, expense, and operational profitability of the Community. Effectively meets monthly F&B budget targets through strategic planning and engagement. Implements robust controls to reduce expenses, minimize waste, and prevent pilferage. Conduct periodic audits of Food & Beverage operations, including kitchen hygiene, food storage, portion control, inventory levels, and vendor billing accuracy to ensure alignment with internal SOPs and food safety standards. 3. Human Resources & Team Welfare Ensures timely recruitment and retention of qualified staff in line with organizational policies. Tracks monthly attendance and ensures records are maintained accurately. Takes timely and appropriate action in cases of irregular attendance and supports accurate payroll processing. Coordinates monthly training plans, shares calendars at the beginning of each month, and ensures completion reports are submitted to HR. 4. Community Representation & Organizational Alignment Acts as the representative of Columbia Pacific Communities, working in close co-ordination with the Resident Committee to align service delivery with the organizations mission. Actively participates in company calls, reviews, and planning meetings to stay aligned with broader business goals. 5. Compliance & Documentation Coordinates with CH, DGM, and legal team to obtain and manage necessary government permits. Ensures compliance with local laws, regulatory standards, and statutory requirements. Maintains comprehensive, accessible records of all legal, statutory, and operational documents. Tracks expiration and ensures timely renewal of all mandatory licenses and permits. Monitor and audit petty cash utilization, verifying supporting bills, reimbursement requests, and monthly expense logs; ensure all disbursements follow approved budget limits and documentation protocols. 6. Facilities & Maintenance Oversight Responsible for the upkeep and maintenance of all community equipment and property infrastructure. Leads proactive servicing of assets to enhance operational continuity and prevent breakdowns. Maintains a comprehensive record of all AMCs (Annual Maintenance Contracts), service schedules, and vendor contacts. Provides regular updates to the Maintenance Committee on pending issues and upgrades. 7. Wellness Activities & Centre Management Collaborates closely with the Wellness Head to plan and execute monthly wellness programs for residents. Ensures daily operational readiness of the wellness center with high standards of hygiene, safety, and ambiance. Trains the Health & Wellness team to handle routine and emergency needs per brand standards. Partners with the Kites team to enhance variety and frequency of wellness offerings. Oversee wellness center operational audits, ensuring accurate service logs, appointment records, staff scheduling, equipment upkeep, and client billing; verify that all services comply with health and safety regulations. 8. Garden Upkeep & Sustainability Responsible for maintaining the garden area throughout the year to ensure it remains attractive. Trains the team in effective waste management practices with a focus on environmental sustainability. 9. Emergency Response & On-Site Presence As a resident leader, the Resident Manager must always be available for emergency situations, ensuring preparedness and response coordination across departments. 10. Resident Experience & Engagement Responsible for ensuring that frequent engagement activities are conducted for all Residents and that there is active participation in these activities. Promotes positive ageing by fostering a culture focused on residents physical, mental, and emotional wellbeing. Conducts monthly Open House (OH) meetings and feedback sessions with residents to assess service quality and identify areas for improvement. Preferred candidate profile Knowledge and Experience Bachelor’s Degree preferred. 7+years’ experience in facility management. High degree of professionalism with strong understanding of operations and business acumen Reading, writing and oral proficiency in English language Fluency in a second language preferred Strong working knowledge of MS Excel, Word, & PowerPoint Competencies Vibrant personality and enjoys working, networking and socializing with diverse group of people Strong leadership, interpersonal and training skills Ability to lead colleagues effectively Excellent communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times Entrepreneurial, thinks out of the box Periodic Reporting Requirements Daily: Operations report via Genie Dashboard Monthly: Operations report-out and P&L critique Fortnightly: OHM & RC updates Resident Feedback: Genie feedback and RFI reports Accounting: Cheque book accounting across communities