Key Responsibilities: 1. Talent Acquisition Strategy: - Develop and implement a comprehensive talent acquisition strategy aligned with the company's goals and objectives. - Identify and utilize effective recruiting methods and tools to attract qualified candidates. 2. Recruitment Process Management: - Oversee the entire recruitment process, including job postings, candidate sourcing, interviewing, and selection. - Ensure a positive candidate experience throughout the recruitment process. 3. Team Leadership: - Lead, mentor, and manage the recruitment team, providing guidance and support to ensure high performance. - Conduct regular team meetings and performance evaluations. 4. Stakeholder Collaboration: - Work closely with department heads to understand their hiring needs and provide recruitment support. - Develop and maintain strong relationships with external recruitment agencies and partners. 5. Compliance and Reporting: - Ensure compliance with all relevant employment laws and regulations. - Prepare and present regular recruitment reports to senior management. 6. Employer Branding: - Develop and promote the companys employer brand to attract top talent. - Participate in job fairs, career events, and other networking opportunities. 7. Continuous Improvement: - Monitor and analyze recruitment metrics to identify areas for improvement. - Implement best practices and innovative solutions to enhance the recruitment process.
Key Deliverables: Build strong relationships with super specialists, senior doctors, and hospital staff to increase patient referrals to KITES Senior Care. Engage with nearby communities, corporates, senior citizen clubs, and senior living homes to raise awareness and build meaningful connections. Support the corporate marketing team in executing local campaigns and outreach initiatives. Handle additional responsibilities or assignments as delegated from time to time. Coordinate with private/government doctors, hospital administrators, PHCs, RWAs, corporates, and health aggregators to promote our services and enhance brand visibility. Participate in health events such as medical fairs, conferences, CMEs, roundtable meetings, health camps, and patient education programs. Develop and implement a doctor engagement plan and collaborate with channel partners to convert leads into clients.
Position Summary The Cluster Manager is accountable for the overall performance, resident experience, and operational integrity of all senior living communities within an assigned region. This role provides strategic direction, people leadership, and operational oversight, ensuring that each community delivers consistent, high-quality, and values-driven services in alignment with the Lifebridge brand promise of joyful, safe, and dignified ageing . Reporting Lines In this position, you will report to the General Manager-Operations or the Executive nominated by the Management. The company reserves the right to revise your reporting structure or responsibilities in line with evolving organizational needs. Key Responsibilities 1. Cluster Operations Leadership Ensure smooth day-to-day functioning of all assigned communities through structured oversight of Resident Managers. Standardize and reinforce implementation of SOPs across Food & Beverage, wellness, maintenance, safety, and resident engagement functions. Conduct scheduled audits, walkthroughs, and reviews to maintain service quality and operational compliance. 2. People Leadership & Team Development Lead and mentor Resident Managers and ensure strong second-line leadership. Drive recruitment, onboarding, training, and succession planning for all key operational roles. Foster a collaborative, empathetic, and accountable work culture across communities. Monitor performance metrics and support underperforming units with coaching and corrective plans. 3. Resident & Family Experience Ensure consistent delivery of warm, respectful, and responsive care to all residents. Guide teams in implementing meaningful engagement programs and grievance redressal systems. Personally engage in resident forums and act as the escalation point for critical concerns. 4. Financial & Budgetary Oversight Monitor and guide the financial health of each community, ensuring responsible cost management and profitability. Review and approve annual budgets, manage expense lines, and track revenue growth. Support Resident Managers in achieving cluster-level financial targets. 5. Compliance, Safety & Facility Management Ensure all communities maintain full compliance with statutory, regulatory, and organizational policies. Oversee safety protocols, AMC schedules, license renewals, fire drills, and health inspections. Proactively identify and mitigate risks related to infrastructure, health, or legal obligations. 6. Strategy & Reporting Provide actionable insights on cluster performance, resident trends, and operational risks to the senior leadership team. Lead regular reviews with Resident Managers and contribute to strategic planning discussions. Identify and drive initiatives for growth, quality improvement, and service innovation. 7. Brand & Culture Stewardship Serve as a visible and values-driven ambassador of Lifebridge Group in all resident, partner, and community interactions. Embed Lifebridges values of Compassion, Integrity, Professionalism and Excellence into day-to-day operations. Ensure that every community reflects the brand promise of safe, joyful, and dignified ageing. Work Complexities Balancing strategic focus with operational agility across multiple geographies Handling emergencies, staffing gaps, or escalated resident concerns under pressure Managing large, diverse teams with a mix of skill sets and emotional demands Navigating complex stakeholder expectations while protecting the resident-first ethos Ensuring financial discipline alongside superior service delivery Graduate/Postgraduate in Hospitality, Healthcare, Operations, or related discipline Additional certifications in senior care, facilities, or healthcare leadership preferred Professional Experience 10+ years in operations leadership, preferably in senior living, healthcare, hospitality, or facility management Proven experience in managing multi-site or cluster-based portfolios Strong understanding of compliance, resident care models, and financial acumen Fluency in English (spoken and written); local language proficiency is a plus Proficiency in MS Office and experience working with dashboards or ERP systems Key Performance Indicators (KPIs) Occupancy growth and revenue performance across communities Resident satisfaction and grievance closure rates Budget adherence and cost optimization Timeliness and accuracy of reporting and license renewals Team engagement, training coverage, and attrition rates Audit scores and SOP implementation consistency
Role Objective: The Head of Sales is a pivotal leadership role entrusted with driving the Sales and Customer Relationship Management (CRM) functions across all current and future projects under Serene Communities. This role requires a strategic and visionary leader with demonstrated operational excellence in multi-city residential real estate sales. The incumbent will be responsible for delivering sustained business growth on a PAN-India scale, building and leading high-performing sales teams, and ensuring a seamless, customer-centric experience throughout the entire sales lifecycle from lead generation and conversion to post-sale engagement and client retention. Role & Responsibilities & Preferred candidate profile: Project Feasibility & Sales Strategy: Collaborate with management to evaluate the sales feasibility of new projects. Provide actionable market intelligence, pricing inputs, and validation support for proposed developments. Sales Leadership & Conversions: Lead the sales team to achieve conversion goals from marketing-qualified leads. Implement sales best practices and optimize the buyer journey to improve closure rates. CRM & Handover: Ensure seamless post-sales documentation and follow-through until final possession and handover. Drive a customer-first approach through every step of the engagement . Activation & Coordination: Design and implement effective on-ground sales activations and engagement strategies. Work closely with the marketing team to synchronize campaigns with ground sales requirements and lead generation activities. Qualifications & Experience: Minimum of 15 years of relevant sales experience, preferably in real estate/residential projects. At least 5 years in a senior leadership role managing multi-city sales operations. Education: Postgraduate degree in Marketing / Sales is preferred . Industry Background: Prior experience with reputed brands in South India is essential. Proven track record in handling multi-city residential sales teams and projects.
Key Responsibilities: 1. Talent Acquisition Strategy : - Develop and implement a comprehensive talent acquisition strategy aligned with the company's goals and objectives. - Identify and utilize effective recruiting methods and tools to attract qualified candidates. 2. Recruitment Process Management: - Oversee the entire recruitment process, including job postings, candidate sourcing, interviewing, and selection. - Ensure a positive candidate experience throughout the recruitment process. 3. Team Leadership: - Lead, mentor, and manage the recruitment team, providing guidance and support to ensure high performance. - Conduct regular team meetings and performance evaluations. 4. Stakeholder Collaboration: - Work closely with department heads to understand their hiring needs and provide recruitment support. - Develop and maintain strong relationships with external recruitment agencies and partners. 5. Compliance and Reporting: - Ensure compliance with all relevant employment laws and regulations. - Prepare and present regular recruitment reports to senior management. 6. Employer Branding: - Develop and promote the companys employer brand to attract top talent. - Participate in job fairs, career events, and other networking opportunities. 7. Continuous Improvement: - Monitor and analyze recruitment metrics to identify areas for improvement. - Implement best practices and innovative solutions to enhance the recruitment process. Preferred candidate profile
Role & responsibilities To ensure smooth functioning of the Physiotherapy Department To supervise and coordinate activities of physical therapy program, both for OP and IP patients Obtains history, assesses, and treats assigned patients on receipt of a referral in consultation with the Medical Officer To consult with physicians regarding treatments and schedules patients for treatment as per scope of services To observe personnel in performance of duties to evaluate efficiency, skill, abilities and attitudes toward fellow workers and patients for use in recommending personal actions and determining effectiveness of methods. Ensure all therapies are billed as per protocols Ensure 0% outstanding bills for OPD Responsible to create and propagate OPD physio packages Maintain and share relevant departmental reports (weekly/monthly/as need basis) To introduce and demonstrate new techniques. To observe patients' actions and reactions to prescribed treatment and evaluate progress. To train new personnel; lecture students and nurses to discuss and evaluate patients' condition, progress, and plans for further therapy. To maintain inventories and requisitions supplies and equipment. To process requisition repairs for equipment and facilities. Contribution to the identification, development and implementation of clinical and organizational physiotherapy guidelines and procedures that support the continuum of care. Maintains all patients records in the EMR To be jointly responsible for inducting new staff at all grades, ensuring that they are informed of relevant policies and procedures to check safe practice. To contribute to the recruitment process for Physiotherapy Staff, this includes the short-listing of candidates, interviewing, obtain references, select suitable candidates, and contact applicants regarding outcome and giving feedback. To be part of marketing activities like talk, camp etc To develop content for different brochure, PPT, patient handout etc Compliance with data entry into HIS on regular basis and updating of patient files. To support in training program in other centers To be aware of NABH Standards Preferred candidate profile Have an affinity for teamwork. Technical Knowledge. Able to work accurately and with minimal supervision. Ability to resolve issues Technical skills required for using and maintaining the various equipments and the computer. Ability to comprehend written instructions given by the Doctors and co-ordinate with other related departmental personnel.
Position Summary The Resident Manager is a live-in role and is the overall in-charge of resident and administrative functions at the community. This role is central to ensuring the comfort, safety, and happiness of all residents while maintaining efficient operations. This role demands strong leadership, operational acumen, and a deep commitment to resident welfare and service excellence. The Resident Manager acts as the face of the organization within the community and plays a critical role in delivering on its promise of joyful and dignified living Role & responsibilities Core Responsibilities 1. Operations Oversight & Department Supervision Overall in-charge of day-to-day administration including Housekeeping, Food & Beverage, Guest Services, Health & Wellness, Maintenance, Garden, and Security. Conducts comprehensive walkthroughs to assess cleanliness, maintenance, and safety, using standardized checklists. Enforces operational and housekeeping standards as per company policies. Ensures smooth and efficient functioning of all common areas such as lobbies, lounges, fitness centers, and outdoor spaces. Oversee menu planning and conduct regular food tasting sessions in coordination with the dietary/kitchen team to ensure meals meet residents nutritional needs, dietary restrictions, and taste preferences, while aligning with regulatory standards and quality benchmarks. 2. Financial & Profitability Management Responsible for overall revenue, expense, and operational profitability of the Community. Effectively meets monthly F&B budget targets through strategic planning and engagement. Implements robust controls to reduce expenses, minimize waste, and prevent pilferage. Conduct periodic audits of Food & Beverage operations, including kitchen hygiene, food storage, portion control, inventory levels, and vendor billing accuracy to ensure alignment with internal SOPs and food safety standards. 3. Human Resources & Team Welfare Ensures timely recruitment and retention of qualified staff in line with organizational policies. Tracks monthly attendance and ensures records are maintained accurately. Takes timely and appropriate action in cases of irregular attendance and supports accurate payroll processing. Coordinates monthly training plans, shares calendars at the beginning of each month, and ensures completion reports are submitted to HR. 4. Community Representation & Organizational Alignment Acts as the representative of Columbia Pacific Communities, working in close co-ordination with the Resident Committee to align service delivery with the organizations mission. Actively participates in company calls, reviews, and planning meetings to stay aligned with broader business goals. 5. Compliance & Documentation Coordinates with CH, DGM, and legal team to obtain and manage necessary government permits. Ensures compliance with local laws, regulatory standards, and statutory requirements. Maintains comprehensive, accessible records of all legal, statutory, and operational documents. Tracks expiration and ensures timely renewal of all mandatory licenses and permits. Monitor and audit petty cash utilization, verifying supporting bills, reimbursement requests, and monthly expense logs; ensure all disbursements follow approved budget limits and documentation protocols. 6. Facilities & Maintenance Oversight Responsible for the upkeep and maintenance of all community equipment and property infrastructure. Leads proactive servicing of assets to enhance operational continuity and prevent breakdowns. Maintains a comprehensive record of all AMCs (Annual Maintenance Contracts), service schedules, and vendor contacts. Provides regular updates to the Maintenance Committee on pending issues and upgrades. 7. Wellness Activities & Centre Management Collaborates closely with the Wellness Head to plan and execute monthly wellness programs for residents. Ensures daily operational readiness of the wellness center with high standards of hygiene, safety, and ambiance. Trains the Health & Wellness team to handle routine and emergency needs per brand standards. Partners with the Kites team to enhance variety and frequency of wellness offerings. Oversee wellness center operational audits, ensuring accurate service logs, appointment records, staff scheduling, equipment upkeep, and client billing; verify that all services comply with health and safety regulations. 8. Garden Upkeep & Sustainability Responsible for maintaining the garden area throughout the year to ensure it remains attractive. Trains the team in effective waste management practices with a focus on environmental sustainability. 9. Emergency Response & On-Site Presence As a resident leader, the Resident Manager must always be available for emergency situations, ensuring preparedness and response coordination across departments. 10. Resident Experience & Engagement Responsible for ensuring that frequent engagement activities are conducted for all Residents and that there is active participation in these activities. Promotes positive ageing by fostering a culture focused on residents physical, mental, and emotional wellbeing. Conducts monthly Open House (OH) meetings and feedback sessions with residents to assess service quality and identify areas for improvement. Preferred candidate profile Knowledge and Experience Bachelor’s Degree preferred. 7+years’ experience in facility management. High degree of professionalism with strong understanding of operations and business acumen Reading, writing and oral proficiency in English language Fluency in a second language preferred Strong working knowledge of MS Excel, Word, & PowerPoint Competencies Vibrant personality and enjoys working, networking and socializing with diverse group of people Strong leadership, interpersonal and training skills Ability to lead colleagues effectively Excellent communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times Entrepreneurial, thinks out of the box Periodic Reporting Requirements Daily: Operations report via Genie Dashboard Monthly: Operations report-out and P&L critique Fortnightly: OHM & RC updates Resident Feedback: Genie feedback and RFI reports Accounting: Cheque book accounting across communities
The Manager Brand & Offline Marketing is responsible for developing and executing brand strategy, integrated campaigns, creative assets, and offline marketing initiatives that strengthen the positioning and visibility of the organizations three distinct brands. This role focuses on brand storytelling, market insights, events, and stakeholder engagement, ensuring alignment with business goals and organizational values. Core Responsibilities Brand Strategy & Positioning Define and execute brand architecture and positioning for each brand under the group. Develop and own the annual brand calendar, covering campaigns, events, storytelling, and outreach themes. Integrated Campaigns Plan and execute 360-degree campaigns across offline, print, PR, and events, ensuring consistency with online efforts. Collaborate with digital, content and performance teams for unified messaging. Creative Development Lead the creation of marketing collaterals: brochures, signage, print ads, and event branding. Manage external agencies and coordinate with internal design/content teams. Customer Insights & Research Conduct market research, focus groups, and competitor analysis. Translate insights into actionable marketing strategies and brand differentiation. Internal Brand Alignment Act as brand guardian, ensuring adherence to brand guidelines in tone, design, and messaging across functions. Support Sales and Operations with customized collaterals aligned to positioning. Content & Storytelling Curate and promote narratives highlighting seniors, caregivers, families, and care outcomes. Develop lifestyle-led storytelling formats to humanize the brand. Event & Experience Branding Drive brand presence at outreach events, health camps, wellness programs, and community celebrations. Ensure cohesive offline experience that reflects brand promise. Performance & Reporting Define and track brand KPIs awareness, recall, sentiment, engagement, and loyalty. Share regular updates with leadership on campaign performance and ROI.
Description of the Position: As an Assistant Manager - Client Engagement, you'll be a key point of contact for clients who have purchased homes in a senior living community. This role requires exceptional interpersonal skills, patience, and empathy, as your primary clientele will be senior citizens. You'll be responsible for building and nurturing strong relationships with clients throughout the entire lifecycle of their purchase, ensuring a high level of customer satisfaction and a consistently positive experience. Key Roles and Responsibilities: Act as the primary point of contact for clients who have booked their homes. Build and maintain strong relationships through constant, proactive engagement and by addressing all customer needs and queries promptly and effectively. Ensure high standards of service quality and customer satisfaction. You will be responsible for monitoring the client experience and implementing enhancements as needed to maintain consistency and excellence. Oversee the entire post-booking process, from the initial sales order to the final delivery and possession of the property. This includes managing all related customer services, documentation, and communication. Prepare final work reports, update MIS reports, and coordinate with internal teams to improve processes. Handle administrative tasks such as demand generation, sales order creation, and managing customer and material data. Manage the collection of payment dues against demands generated during the construction progress. You will also be responsible for payment tracking, sending reminders, and coordinating closely with the finance team. Efficiently handle and resolve all customer queries, whether in person, over the phone, or via other channels. This includes addressing issues related to cancellations, transfers, registrations, bank loans, and more, ensuring 100% satisfactory resolution. **Additional responsibility - Ensure smooth handover, coordinating with departments to address civil, legal, and finance issues. Professional Qualification / Skill Requirements: Bachelors Degree Minimum Three years’ experience in CRM, preferably within the real estate or a related industry. Good command over the English language written & oral communication The key Competencies would include - Confidence, Good interpersonal skills & Client Management Skills Familiarity with CRM platforms like: Salesforce, ZOHO CRM, SAP, etc. Knowledge of Excel & Google Sheets (for reports and data management)
Description of the Position: As an Assistant Manager - Client Engagement, you'll be a key point of contact for clients who have purchased homes in a senior living community. This role requires exceptional interpersonal skills, patience, and empathy, as your primary clientele will be senior citizens. You'll be responsible for building and nurturing strong relationships with clients throughout the entire lifecycle of their purchase, ensuring a high level of customer satisfaction and a consistently positive experience. Key Roles and Responsibilities: Act as the primary point of contact for clients who have booked their homes. Build and maintain strong relationships through constant, proactive engagement and by addressing all customer needs and queries promptly and effectively. Ensure high standards of service quality and customer satisfaction. You will be responsible for monitoring the client experience and implementing enhancements as needed to maintain consistency and excellence. Oversee the entire post-booking process, from the initial sales order to the final delivery and possession of the property. This includes managing all related customer services, documentation, and communication. Prepare final work reports, update MIS reports, and coordinate with internal teams to improve processes. Handle administrative tasks such as demand generation, sales order creation, and managing customer and material data. Manage the collection of payment dues against demands generated during the construction progress. You will also be responsible for payment tracking, sending reminders, and coordinating closely with the finance team. Efficiently handle and resolve all customer queries, whether in person, over the phone, or via other channels. This includes addressing issues related to cancellations, transfers, registrations, bank loans, and more, ensuring 100% satisfactory resolution. **Additional responsibility - Ensure smooth handover, coordinating with departments to address civil, legal, and finance issues. Professional Qualification / Skill Requirements: Bachelors Degree Minimum Three years’ experience in CRM, preferably within the real estate or a related industry. Good command over the English language written & oral communication The key Competencies would include - Confidence, Good interpersonal skills & Client Management Skills Familiarity with CRM platforms like: Salesforce, ZOHO CRM, SAP, etc. Knowledge of Excel & Google Sheets (for reports and data management)
1. Sales Process and Execution: Managing Sales for a Real Estate Luxurious Independent Senior Living Community Co-ordinating with all the Resident manager to manage the site visit in the communities Collaborate closely with marketing partners (Channel Partners) to develop business opportunities for the organization. Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and closing. Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities. Deliver the highest level of customer service to all customers, including post-sales support and service to enhance customer loyalty and drive referrals. 2. Lead Management: Follow up every new lead and make sure the customers do receive necessary details about the project within 24 hours from the time enquiry was received. Regularly follow-up all leads assigned by Sales Head. To ensure that constant follow-up with all the leads s is done and make sure that new leads are attended to at the earliest. 3. Post Sale Services: Interaction with all the booked customers whenever required Information to the customers regarding referral processes to generate more leads. More focusing on the booked customer to get many referrals, and attended all their queries, updating on project status to all booked customers Resolve customer grievance within 12 hours, if not able to resolve immediately escalate to higher authority 4. Market Research & Competitive Analysis: Conduct regular market research to stay updated on the latest trends in the residential real estate sector. Analyze competitors offerings, pricing strategies, and marketing tactics to identify opportunities and threats. Use insights from market research to adjust pricing strategies and product offerings in line with market demands. 5. Reporting & Analytics: Sales reports to the Head of Sales and providing insights into sales performance, market conditions, and future projections. Site visit reports Market research and competitor analysis to the Head of Sales Use sales data and customer insights to make informed decisions about pricing, promotions, and sales strategies. Qualifications: 1.2-6 years of experience in real estate closing or related roles. 2. Strong knowledge of real estate transactions and requirements. 3. Excellent communication and negotiation skills. 4. Detail-oriented with exceptional organizational abilities. 5. Ability to thrive in a fast-paced, luxury environment.
Verifying & Accounting Invoices related to Purchase & Service in Zoho Books Co ordinating with customer & collecting the payments and passing necessary entries in Books Providing receipts to customer after collecting payments Follow up with customer for pending payments Handling petty cash accounting petty cash entries in Zoho books on Daily Basis Passing necessary entries in Zoho books. Visiting to Bank for Cheque Deposit Follow Up with RM & vendor for invoice for timely accounting Handling Customers Move-In and Move-out details with agreement (Raising tickets in Genie) Assisting RMs and Head Office team for day-to-day needs & Vendor Payment Request Filing all the invoices and petty cash voucher in separate Box files.
Position Summary The Cluster Manager is accountable for the overall performance, resident experience, and operational integrity of all senior living communities within an assigned region. This role provides strategic direction, people leadership, and operational oversight, ensuring that each community delivers consistent, high-quality, and values-driven services in alignment with the Lifebridge brand promise of joyful, safe, and dignified ageing . Reporting Lines In this position, you will report to the General Manager-Operations or the Executive nominated by the Management. The company reserves the right to revise your reporting structure or responsibilities in line with evolving organizational needs. Key Responsibilities 1. Cluster Operations Leadership Ensure smooth day-to-day functioning of all assigned communities through structured oversight of Resident Managers. Standardize and reinforce implementation of SOPs across Food & Beverage, wellness, maintenance, safety, and resident engagement functions. Conduct scheduled audits, walkthroughs, and reviews to maintain service quality and operational compliance. 2. People Leadership & Team Development Lead and mentor Resident Managers and ensure strong second-line leadership. Drive recruitment, onboarding, training, and succession planning for all key operational roles. Foster a collaborative, empathetic, and accountable work culture across communities. Monitor performance metrics and support underperforming units with coaching and corrective plans. 3. Resident & Family Experience Ensure consistent delivery of warm, respectful, and responsive care to all residents. Guide teams in implementing meaningful engagement programs and grievance redressal systems. Personally engage in resident forums and act as the escalation point for critical concerns. 4. Financial & Budgetary Oversight Monitor and guide the financial health of each community, ensuring responsible cost management and profitability. Review and approve annual budgets, manage expense lines, and track revenue growth. Support Resident Managers in achieving cluster-level financial targets. 5. Compliance, Safety & Facility Management Ensure all communities maintain full compliance with statutory, regulatory, and organizational policies. Oversee safety protocols, AMC schedules, license renewals, fire drills, and health inspections. Proactively identify and mitigate risks related to infrastructure, health, or legal obligations. 6. Strategy & Reporting Provide actionable insights on cluster performance, resident trends, and operational risks to the senior leadership team. Lead regular reviews with Resident Managers and contribute to strategic planning discussions. Identify and drive initiatives for growth, quality improvement, and service innovation. 7. Brand & Culture Stewardship Serve as a visible and values-driven ambassador of Lifebridge Group in all resident, partner, and community interactions. Embed Lifebridges values of Compassion, Integrity, Professionalism and Excellence into day-to-day operations. Ensure that every community reflects the brand promise of safe, joyful, and dignified ageing. Work Complexities Balancing strategic focus with operational agility across multiple geographies Handling emergencies, staffing gaps, or escalated resident concerns under pressure Managing large, diverse teams with a mix of skill sets and emotional demands Navigating complex stakeholder expectations while protecting the resident-first ethos Ensuring financial discipline alongside superior service delivery Graduate/Postgraduate in Hospitality, Healthcare, Operations, or related discipline Additional certifications in senior care, facilities, or healthcare leadership preferred Professional Experience 10+ years in operations leadership, preferably in senior living, healthcare, hospitality, or facility management Proven experience in managing multi-site or cluster-based portfolios Strong understanding of compliance, resident care models, and financial acumen Fluency in English (spoken and written); local language proficiency is a plus Proficiency in MS Office and experience working with dashboards or ERP systems
Corporate Sales Manager, you will lead the B2B sales strategy , owning the full sales lifecycle from lead generation to deal closure and partner onboarding . You will engage employee benefit brokers, corporate HR teams, insurance aggregators , and institutional clients , positioning seniorshield as a differentiated parental benefit solution. Key Responsibilities Enterprise B2B Strategy : Develop and execute sales plans to onboard corporates, and and othe technology platform partners. Lead Generation : Use outreach, referrals, events, and networks to build a quality pipeline. Maintain CRM-based tracking . Consultative Sales : Deliver high-impact presentations and demos to HR heads, CHROs, and CXOs. Deal Structuring : Negotiate contracts, manage pricing and partnership models, including revenue share with benefits aggregators. Onboarding & GTM : Collaborate with customer success to ensure smooth partner onboarding, employee rollout, and internal trainings. Cross-functional Coordination : Work with product, marketing, and analytics teams to align offerings and refine pitches. Mentorship : Train junior sales/partnership associates and scale repeatable sales playbooks. Required Qualifications Bachelor’s degree in Business, Healthcare, or related field. 5–8 years in B2B SaaS or Insurtech sales , ideally with exposure to corporate wellness, employee benefits, or digital health . Proven success in closing multi-stakeholder deals (6–7 figure INR). Strong experience in managing CRM tools , pipeline metrics, and forecasting. Excellent negotiation, storytelling, and stakeholder management skills.
Role Objective: The Clinical Manager for Homecare Services is responsible for overseeing the daily operations of homecare services, ensuring the delivery of high-quality care to patients in their homes. This role involves managing and supporting a team of caregivers and nursing staff, coordinating patient care plans, and ensuring compliance with healthcare regulations and standards. Key Responsibilities: 1. Staff Management: Supervise and support caregivers and nursing staff, providing guidance, training, and performance evaluations. Ensure staff adherence to company policies, procedures, and standards of care. Coordinate with vendors for staffs scheduled for going on leaves & planned replacements . Address and resolve any fitment issues or conflicts between patient families & staff promptly. 2. Patient Care Coordination: Undertake clinical assessment of patient on call or at the residence or location of patients within 2 hours of the lead being shared. Oversee the development and implementation of individualized recommended patient care plans. Monitor patient progress and inform CMO & get the required changes in a care plans as necessary. Conduct regular monthly visits to patients' homes to assess care quality and patient satisfaction & staff safety. Ensure effective communication between caregivers, nursing staff, patients, and their families. 3. Quality Assurance: Ensure compliance with quality assurance programs to maintain high standards of care. Implement and monitor Conduct self-audits and reviews of patient documentation and records. Address any issues or deficiencies identified during self-audits and ensure corrective actions are taken. 4. Training and Development: Conduct and facilitate online refresher training once a month and professional development & patient care for active caregivers and nursing staff. Stay updated with industry trends, advancements, and best practices in homecare services. Promote a culture of continuous learning and improvement among caregivers & nurses during your monthly visit. . 5. Administrative Duties: Maintain accurate and up-to-date patient and staff records. Prepare and submit reports on staff performance, patient care. Manage budgets and resources effectively to ensure cost-efficient operations. 6. Communication and Collaboration: Serve as a point of contact for patient and family concerns, ensuring timely and satisfactory resolution. Foster strong relationships with patients, families, other stakeholders & healthcare providers, and vendors. 7. Mission, Vision, and Values: Adhere to and express the mission, vision, and values of the organization in all interactions and responsibilities. Promote a positive and supportive work environment that aligns with the organization’s goals and objectives. 8. Confidentiality and Data Protection: Protect client information and maintain strict confidentiality at all times. Ensure all patient records and sensitive information are securely stored and handled in compliance with relevant data protection and company policies. Train staff on confidentiality protocols and monitor adherence. Qualifications: Education: BSC/GNM Nursing. Experience: Minimum of 2 years of experience in homecare services, Licensure: Current RN license in the state. Skills: Strong leadership and management skills, excellent communication and interpersonal abilities, and a thorough understanding of homecare regulations and standards. Personal Attributes: Compassionate and patient-centered approach to care. Ability to work collaboratively in a team-oriented environment. Strong organizational and problem-solving skills. High level of integrity and professionalism. Working Conditions: Full-time position. Combination of office-based work and field visits to patients’ homes. Travel within the service area as required.
Manager Purchase is responsible for overseeing and driving all procurement-related operations, including strategic sourcing, vendor management, cost control, contract negotiation, and procurement process optimization. The role ensures timely acquisition of goods and services of the required quality at the best possible cost, supporting the smooth operation of the organization. Reporting Lines In this position of Manager-Purchase you will report to the AGM-Purchase or the Executive nominated by the Management in this behalf. The organization reserves the right to revise reporting structures and responsibilities in accordance with operational needs. A copy of the job description laid down for your position is attached. Key Interactions Internally Purchase Team Finance & Accounts Operations & Facility Managers Stores & Inventory Team Externally Vendors and Suppliers Logistics & Transport Partners Service Providers Core Responsibilities 1. Strategic Sourcing & Procurement Develop and implement organization-wide procurement strategies. Identify and onboard reliable suppliers with a focus on quality, cost, and delivery timelines. Lead price negotiations, contract drafting, and finalization with suppliers. Create and process purchase orders aligned with operational requirements. 2. Supplier Relationship & Contract Management Build and maintain long-term, collaborative vendor relationships. Monitor supplier performance against KPIs (quality, delivery timelines, cost-effectiveness). Resolve disputes or discrepancies with vendors and ensure corrective actions are taken. Periodically review supplier contracts and update terms as needed. 3. Cost Optimization & Budget Control Monitor departmental budget adherence and implement cost-control initiatives. Track market trends, analyze pricing shifts, and anticipate cost escalations. Leverage volume buying and long-term agreements to ensure savings. Provide regular reports on cost-saving achievements and procurement efficiency. 4. Procurement Process & System Enhancement Review and improve existing procurement processes and SOPs. Identify opportunities to automate and digitalize purchase workflows using ERP tools. Ensure compliance with organizational policies and regulatory guidelines in all procurement activities. Conduct regular audits and risk assessments in procurement. 5. Inventory Coordination Collaborate with stores and inventory team to maintain optimal stock levels. Prevent stockouts or overstocking by aligning purchase plans with usage trends and lead times. Monitor inventory turnover and work to improve cycle accuracy and visibility. Work Complexities Requires multitasking across multiple facilities, suppliers, and internal departments. Demands constant evaluation of vendor markets and negotiation under cost-pressure conditions. Must ensure adherence to compliance, audit, and risk protocols while managing delivery SLAs. Profile Knowledge and Experience Education: MBA in Supply Chain / Operations / Procurement Experience: Minimum 8-12 years of relevant experience in procurement and vendor management, preferably in healthcare or service-oriented organizations Familiarity with ERP, vendor management systems, and procurement tools is essential Competencies Strategic Sourcing and Vendor Negotiation Procurement Planning and Process Optimization Supplier Evaluation and Risk Mitigation Inventory Control and Demand Forecasting Contract Management and Budgeting Cross-Functional Coordination and Reporting Analytical and Decision-Making Skills Communication, Problem-Solving, and Team Leadership
1. Strategic Sourcing & Procurement Develop and implement organization-wide procurement strategies. Identify and onboard reliable suppliers with a focus on quality, cost, and delivery timelines. Lead price negotiations, contract drafting, and finalization with suppliers. Create and process purchase orders aligned with operational requirements. 2. Supplier Relationship & Contract Management Build and maintain long-term, collaborative vendor relationships. Monitor supplier performance against KPIs (quality, delivery timelines, cost-effectiveness). Resolve disputes or discrepancies with vendors and ensure corrective actions are taken. Periodically review supplier contracts and update terms as needed. 3. Cost Optimization & Budget Control Monitor departmental budget adherence and implement cost-control initiatives. Track market trends, analyze pricing shifts, and anticipate cost escalations. Leverage volume buying and long-term agreements to ensure savings. Provide regular reports on cost-saving achievements and procurement efficiency. 4. Procurement Process & System Enhancement Review and improve existing procurement processes and SOPs. Identify opportunities to automate and digitalize purchase workflows using ERP tools. Ensure compliance with organizational policies and regulatory guidelines in all procurement activities. Conduct regular audits and risk assessments in procurement. 5. Inventory Coordination Collaborate with stores and inventory team to maintain optimal stock levels. Prevent stockouts or overstocking by aligning purchase plans with usage trends and lead times. Monitor inventory turnover and work to improve cycle accuracy and visibility.
Position Summary The Resident Medical Officer (RMO) is responsible for delivering comprehensive medical care to elderly patients within the geriatric care facility. The role includes clinical diagnosis, treatment planning, emergency care, and coordination with the interdisciplinary healthcare team. The RMO plays a vital role in ensuring personalized and quality healthcare tailored to the needs of geriatric patients while maintaining clinical documentation and fostering family communication. Reporting Lines In this position of Resident Medical Officer you will report to the Chief Medical Officer or the Executive nominated by the Management in this behalf. The organization reserves the right to revise reporting structures and responsibilities in accordance with operational needs. A copy of the job description laid down for your position is attached. Key Interactions Internally Nursing Team Therapists and Allied Health Professionals Clinical Pharmacists and Support Staff Admin and Emergency Response Teams Externally Patient Families and Caregivers Referral Hospitals and Emergency Services Core Responsibilities 1. Clinical Care Patient Assessment Conduct detailed physical examinations and medical history reviews of elderly patients. Evaluate, diagnose, and document medical conditions, considering geriatric complexities. Medical Management Develop individualized treatment plans for both acute and chronic conditions. Prescribe medications and therapies in line with clinical guidelines and patient needs. Monitoring & Follow-up Track patient progress, monitor treatment responses, and revise care plans as required. Conduct regular and follow-up visits to ensure continuity of care. Emergency Response Provide urgent and emergency medical care as needed within the center. Stabilize patients and arrange transfers to higher care centers if necessary. 2. Interdisciplinary Collaboration Team Collaboration Collaborate with nursing, physiotherapy, pharmacy and support staff to ensure holistic care. Participate in interdisciplinary meetings for case discussions and care coordination. Family Communication Provide regular updates to patient families regarding health status, interventions, and prognosis. Support informed consent discussions and clarify treatment-related queries. 3. Administrative Responsibilities Clinical Documentation Maintain accurate medical records including admission notes, progress notes, discharge summaries, emergency transfers and counselling records. Ensure dual record maintenance (EMR and physical files) in compliance with legal and institutional standards. Compliance Adhere to organizational, ethical, and regulatory guidelines for patient care. Ensure implementation of infection control, safety protocols, and quality standards. Work Complexities Must manage multiple elderly patients with complex and coexisting conditions. Requires availability during weekends, holidays and emergencies as per requirements Requires physical readiness for long hours, mobility, and emergency care delivery. Profile Knowledge and Experience Education: MBBS / BAMS from a recognized institution Additional Qualifications: Valid state medical license (mandatory) Board certification in Internal or Family Medicine preferred Geriatric care specialization desirable Experience: 35 years in a clinical setting, preferably with elderly/long-term care experience. Competencies Clinical Diagnosis & Therapeutic Planning Emergency & Palliative Care Interpersonal Communication Medical Documentation & Compliance Empathy and Patient-Centred Approach Decision-Making and Critical Thinking Adaptability and Collaboration Geriatric Pharmacology Awareness Looking for only 15 days/ Immediate Joiners only
Core Responsibilities 1.Clinical & Operational Deliver physiotherapy treatments based on recommendations from the consulting doctor. Assess resident conditions and design personalized treatment plans. Provide bedside physiotherapy when required. Guide residents on exercises to be done independently at home. Maintain detailed progress records and provide regular updates to the consultant. Educate residents about injury prevention, posture, and overall physical health. Develop, implement, and review physiotherapy programs periodically. Recommend and monitor mobility aids and fall prevention tools. Stay updated with the latest physiotherapy tools, methods, and treatments. Ensure proper maintenance and functioning of physiotherapy equipment; escalate maintenance issues to Wellness Head or RM. Organize and conduct community stretching and movement classes. Respond to emergencies and provide immediate physiotherapy support when required. 2. Resident Relations Offer courteous and timely support to resident requests. Address concerns and escalate unresolved issues to the RM/Wellness Head. 3. Health & Safety Compliance Follow all safety protocols during therapy sessions, including PPE usage. Ensure therapy practices meet the organization's safety and hygiene standards. 4. Training & Development Attend internal and external training programs to remain current with physiotherapy practices. Continuously develop technical skills in line with resident needs and company standards. 5. Reports & Meetings Maintain logs and treatment records in the required formats. Participate in daily H&W team briefings to stay aligned on operations and follow-ups. Record relevant resident statistics and progress for reporting and review. 6. Communications Ensure timely and effective communication with the Wellness Head, medical staff, and RM. Collaborate with support departments (e.g., housekeeping, maintenance) for resident comfort and safety. 7. Others Provide physiotherapy services at the residents home unit if required. Take ownership of physiotherapy-related revenue and expense tracking. Perform any additional tasks assigned by management to support the health and wellness of residents. Work Complexities Deliver services across a range of physical conditions and age groups. Manage emergency interventions with prompt decision-making. Balance scheduled therapy sessions with unplanned support requirements. Ensure precision in documentation, care plans, and resident communication.
1. Patient Care and Monitoring Provide bedside nursing care and monitor patients regularly for changes in condition. Check and record vital signs legibly and promptly. Assist doctors during rounds, medical procedures, and dressings. Fill Nursing Assessment Guide within 24 hours of admission. 2. Medication Administration Administer prescribed medications and therapies in a timely manner. Follow the six medication rights (right patient, drug, dose, time, route, documentation). Counter-check high-alert/controlled drugs with a second nurse. Report adverse drug reactions (ADR) using appropriate forms. 3. Admission, Transfer, and Discharge Procedures Coordinate with the Nursing Manager during admissions, transfers, and discharges. Complete documentation for in-house transfers as per policy. Guide patients and families during discharge on follow-up instructions and medication. 4. Documentation and Compliance Maintain accurate and updated nursing records, including medication charts, nursing notes, incident reports, and consent forms. Raise requisitions for drugs, supplies, and equipment in the system. Ensure adherence to policies around patient confidentiality and information security. 5. Hygiene and Infection Control Maintain patient, personal, and environmental hygiene. Ensure proper biomedical waste segregation and disposal. Follow infection control protocols and safety measures for self and patients. 6. Equipment Handling and Safety Use all clinical equipment correctly and report any malfunction immediately. Maintain knowledge of medical devices used in the ward. Ensure calibration and readiness of devices before use. 7. Communication and Coordination Maintain open and professional communication with patients, families, and clinical teams. Handover/takeover patients efficiently during shift changes. Educate patients and families about care plans and procedures where appropriate. 8. Additional Responsibilities Participate in in-service training programs and workshops. Monitor and document pressure injuries (bed sores) and escalate if required. Maintain register for blood and blood product wastage/discards. Ensure strict adherence to no verbal orders except in emergencies (diet orders allowed). 9. Values Alignment All employees are expected to demonstrate and uphold the organizations core values of Excellence, Professionalism, Integrity, and Compassion (EPIC) in every aspect of their work. This includes striving for the highest standards of service, conducting oneself with dignity and accountability, maintaining honesty and fairness in all interactions, and showing empathy and care toward residents, colleagues, and partners. Work Complexities Requires shift-based duty rotation, including night shifts and holidays. Handles multiple patients under time-sensitive situations. Involves physical effort such as lifting or assisting immobile patients.