Resident Manager

Position Summary

The Resident Manager is a live-in role and is the overall in-charge of resident and administrative functions at the community. This role is central to ensuring the comfort, safety, and happiness of all residents while maintaining efficient operations. This role demands strong leadership, operational acumen, and a deep commitment to resident welfare and service excellence. The Resident Manager acts as the face of the organization within the community and plays a critical role in delivering on its promise of joyful and dignified living

Role & responsibilities

Core Responsibilities

1. Operations Oversight & Department Supervision

• Overall in-charge of day-to-day administration including Housekeeping, Food & Beverage, Guest Services, Health & Wellness, Maintenance, Garden, and Security.
• Conducts comprehensive walkthroughs to assess cleanliness, maintenance, and safety, using standardized checklists.
• Enforces operational and housekeeping standards as per company policies.
• Ensures smooth and efficient functioning of all common areas such as lobbies, lounges, fitness centers, and outdoor spaces.
• Oversee menu planning and conduct regular food tasting sessions in coordination with the dietary/kitchen team to ensure meals meet residents nutritional needs, dietary restrictions, and taste preferences, while aligning with regulatory standards and quality benchmarks.

2. Financial & Profitability Management

• Responsible for overall revenue, expense, and operational profitability of the Community.
• Effectively meets monthly F&B budget targets through strategic planning and engagement.
• Implements robust controls to reduce expenses, minimize waste, and prevent pilferage.
• Conduct periodic audits of Food & Beverage operations, including kitchen hygiene, food storage, portion control, inventory levels, and vendor billing accuracy to ensure alignment with internal SOPs and food safety standards.

3. Human Resources & Team Welfare

• Ensures timely recruitment and retention of qualified staff in line with organizational policies.
• Tracks monthly attendance and ensures records are maintained accurately.
• Takes timely and appropriate action in cases of irregular attendance and supports accurate payroll processing.
• Coordinates monthly training plans, shares calendars at the beginning of each month, and ensures completion reports are submitted to HR.

4. Community Representation & Organizational Alignment

• Acts as the representative of Columbia Pacific Communities, working in close co-ordination with the Resident Committee to align service delivery with the organizations mission.
• Actively participates in company calls, reviews, and planning meetings to stay aligned with broader business goals.

5. Compliance & Documentation

• Coordinates with CH, DGM, and legal team to obtain and manage necessary government permits.
• Ensures compliance with local laws, regulatory standards, and statutory requirements.
• Maintains comprehensive, accessible records of all legal, statutory, and operational documents.
• Tracks expiration and ensures timely renewal of all mandatory licenses and permits.
• Monitor and audit petty cash utilization, verifying supporting bills, reimbursement requests, and monthly expense logs; ensure all disbursements follow approved budget limits and documentation protocols.

6. Facilities & Maintenance Oversight

• Responsible for the upkeep and maintenance of all community equipment and property infrastructure.
• Leads proactive servicing of assets to enhance operational continuity and prevent breakdowns.
• Maintains a comprehensive record of all AMCs (Annual Maintenance Contracts), service schedules, and vendor contacts.
• Provides regular updates to the Maintenance Committee on pending issues and upgrades.

7. Wellness Activities & Centre Management

• Collaborates closely with the Wellness Head to plan and execute monthly wellness programs for residents.
• Ensures daily operational readiness of the wellness center with high standards of hygiene, safety, and ambiance.
• Trains the Health & Wellness team to handle routine and emergency needs per brand standards.
• Partners with the Kites team to enhance variety and frequency of wellness offerings.
• Oversee wellness center operational audits, ensuring accurate service logs, appointment records, staff scheduling, equipment upkeep, and client billing; verify that all services comply with health and safety regulations.

8. Garden Upkeep & Sustainability

• Responsible for maintaining the garden area throughout the year to ensure it remains attractive.
• Trains the team in effective waste management practices with a focus on environmental sustainability.

9. Emergency Response & On-Site Presence

• As a resident leader, the Resident Manager must always be available for emergency situations, ensuring preparedness and response coordination across departments.

10. Resident Experience & Engagement

• Responsible for ensuring that frequent engagement activities are conducted for all Residents and that there is active participation in these activities.
• Promotes positive ageing by fostering a culture focused on residents physical, mental, and emotional wellbeing.
• Conducts monthly Open House (OH) meetings and feedback sessions with residents to assess service quality and identify areas for improvement.

Preferred candidate profile

Knowledge and Experience

• Bachelor’s Degree preferred.
• 7+years’ experience in facility management.
• High degree of professionalism with strong understanding of operations and business acumen
• Reading, writing and oral proficiency in English language
• Fluency in a second language preferred
• Strong working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Vibrant personality and enjoys working, networking and socializing with diverse group of people
• Strong leadership, interpersonal and training skills
• Ability to lead colleagues effectively
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times
• Entrepreneurial, thinks out of the box

Periodic Reporting Requirements

• Daily: Operations report via Genie Dashboard
• Monthly: Operations report-out and P&L critique
• Fortnightly: OHM & RC updates
• Resident Feedback: Genie feedback and RFI reports
• Accounting: Cheque book accounting across communities