Relationship Manager Health Care finance

Role & responsibilities

Achieve revenue and portfolio targets for the month/quarter/year

• To Achieve over all business targets on volumes and profitability for the specific HCF customers.
• Achieve loan disbursement and asset portfolio budget set for the period under evaluation
• Achieve CASA and FD targets for the year
• Achieve revenue targets which will be mix of asset revenue, liability revenue and commission earnings and aim to maximize income.
• Acquire NTB customer and also build relationship with existing clients for maximizing wallet share on all banking products.
• Increase market share across equipment loan, term loan and working capital products.
• Regular Interaction with promoters and senior management at clients end to build strong WIN-WIN relationship with the clients.

Achieve Cross sell and Third party product target assigned.

• Cross sell of all products of the Bank and be the front face of the bank for all products.
• Focus on acquiring Salary relationship, key official and Dr accounts with help of respective support groups
• Work closely with POS teams, Digital banking teams to ensure digital conversion of collection/ payments.
• Push for general insurance and credit protect covers for his asset clients.
• Monthly review to be done with various product groups/ cross function teams and respective supervisors to ensure better product penetration. .

Follow sales process for efficient utilization of resources and improving outcome

• RMs should be on regular client calls for both existing and prospective clients. These calls should be done in a structured manner either individually or with support groups, branches or supervisors.
• Call should be updated in the CRM systems as per guidelines for future reference and monitoring of accounts and also to assign tasks & leads to other departments.
• Should regularly engage with suppliers/ dealers/ branches for creating a funnel of cases
• Wallet share identification and scoping of all accounts – existing and potential NTB customers
• Scope for possible product penetration and provide strategy on the specific accounts.
• Relationship building with both internal and external customer of the RM. Client satisfaction and taking care of all banking needs of the customer.
• Communicate all pain areas of the customer so that support functions help in resolving the same through process improvement / TAT for higher product share
• Mentoring Sales Officers assigned to him for developing business in Semi Urban locations and Tier III and Tier IV locations

Preferred candidate profile