Head Presales

The PreSales Team Leader will oversee a team of telecallers and lead generation executives

to drive qualified walk-ins and support the sales team. This role requires a blend of leadership,

communication, and strategic planning to ensure high conversion rates and excellent client

engagement.

Key responsibilities -

1. Team Management: Lead, train, and motivate the presales team of 8 to 9 on-roll employees to achieve daily, weekly, and monthly targets.

2. Lead to walk-in conversion: Develop and execute strategies to generate qualified walk-ins for individual sales projects.

3. Performance Monitoring: Achieving the desired productivity of each presales team

member by ensuring they achieve the minimum required number of calls & connects

as targeted.

4. Client Engagement: Ensure timely follow-up scheduling and nurturing of leads to improve walk-in rates and customer experience.

5. Monitoring content & call quality: Monitoring the information being passed on & the quality of conversation in terms of comprehensive information being provided to the clients in the shortest possible time.

6. Collaboration: Work closely with the sales team for a smooth customer experience & marketing teams to align lead generation efforts & quality with business goals.

7. Processes & systems: Ensuring all laid down processes & systems are followed by

all team members & suggest improvements to optimise performance.

8. MIS reviews: Be equipped with own assessments, observations & inputs for timely

reviews by senior management.

Required Skills & Qualifications

• Bachelor’s degree in business, Marketing, or related field (MBA preferred)
• 4-5 years of experience in a leadership role in real estate/financial services, pre-sales, or telesales.
• Strong communication and interpersonal skills
• Proficiency in CRM tools and lead management systems
• Ability to work under pressure and meet aggressive targets
• Knowledge of local real estate market trends is a plus