Job
Description
As the Service Manager – UPS Batteries, you will be responsible for overseeing and optimizing all aspects of UPS battery maintenance and service operations. This role involves managing a team of service engineers and technicians, ensuring timely preventive maintenance, coordinating emergency breakdown responses, and maintaining high levels of customer satisfaction. You will develop strategies to maximize system uptime, extend battery life, and uphold stringent safety and quality standards. 2. Key Responsibilities Team Leadership & Management Supervise, mentor, and develop a team of battery service engineers and technicians. Allocate resources effectively for preventive maintenance, corrective repairs, and emergency calls. Conduct performance reviews, identify training needs, and implement skill-development initiatives. Service Delivery & Quality Control Develop and enforce service protocols, checklists, and standard operating procedures (SOPs) for battery inspections, load tests, and replacements. Monitor service tickets to ensure timely closure and compliance with agreed SLAs (Service Level Agreements). Conduct periodic audits and site visits to verify adherence to safety and quality standards. Customer Relationship Management Act as the primary point of contact for key customers regarding UPS battery health, performance, and upgrades. Prepare and present service reports, lifecycle projections, and maintenance recommendations. Address escalations promptly, ensuring root-cause analysis and corrective/preventive actions are implemented. Inventory & Spare Parts Management Maintain optimal stock levels of critical battery cells, connectors, breakers, and ancillary components. Liaise with procurement to forecast demand, manage lead times, and control service-related expenses. Budgeting & Cost Control Prepare annual service budgets and track actual vs. planned expenditures. Identify cost-saving opportunities through process improvements, vendor negotiations, and parts standardization. Continuous Improvement & Reporting Analyze service data (MTTR, MTBF, failure rates) to identify trends and drive reliability enhancements. Compile monthly/quarterly service performance dashboards and present findings to senior management. Lead root-cause investigations for major failures and drive cross-functional corrective action plans. 3. Required Qualifications & Experience Bachelor’s degree in Electrical/Electronics Engineering or a related field. Minimum 5–7 years of experience in UPS battery maintenance or power backup systems, with at least 2 years in a supervisory or managerial role. Strong knowledge of VRLA, Lithium-Ion, NiCd batteries, battery chargers, inverters, and UPS architectures. Hands-on experience with battery testing tools (e.g., conductance testers, hydrometers) and load-bank testing. Show more Show less
