Head of Operations

Operations Manager

• Candidates with prior experience in the chit fund industry will have a significant advantage

  , as they bring operational discipline, compliance awareness, and grassroots customer management experience.

Key Responsibilities

1. Operations Leadership & Strategy

• Oversee day-to-day operations across mutual funds, insurance, and loan services.
• Develop SOPs, process flows, and documentation frameworks.
• Ensure smooth functioning of customer onboarding, servicing, and fulfillment.
• Contribute to operational planning and business expansion strategies.

2. Compliance & Risk Management

• Ensure adherence to SEBI, IRDAI, RBI, and company compliance requirements.
• Manage KYC verification, audit processes, risk controls, and quality checks.
• Implement policies for transparent and ethical service delivery.

3. Team Leadership

• Build and manage the operations team for Vanmoh Fincare.
• Set KPIs, monitor performance, and ensure continuous improvement.
• Conduct training sessions on products, compliance, and operational processes.

4. Coordination & Vendor Management

• Work with lenders, insurance partners, mutual fund companies, and DSAs.
• Coordinate between field teams, customer service, and internal departments.
• Ensure timely processing of policies, claims, loan files, payouts, and investments.

5. Technology & Automation

• Collaborate with tech teams to improve operational efficiency using digital tools.
• Implement automation for KYC, onboarding, CRM workflows, and reporting dashboards.
• Track operational metrics and implement data-driven improvements.

Required Qualifications & Skills

• Bachelor’s/Master’s degree in Finance, Business Administration, or related field.

• 5–10 years of experience

  in operations within mutual funds, insurance, and loan verticals.
• Strong understanding of regulatory guidelines (SEBI, IRDAI, RBI).
• Proven ability to lead teams and manage large-scale operations.
• Excellent communication, leadership, and decision-making skills.
• Familiarity with CRM tools, financial platforms, dashboards, and digital workflows.

Added Advantage (Preferred Experience)

chit fund operations

• Strong exposure to member handling and high-volume transactions.
• Practical knowledge of financial collections, due diligence, and risk control.
• Ability to manage on-ground customer operations and compliance checkpoints.
• Better understanding of Vanmoh’s business model and customer base.