Head of Operations

As the Head of Operations for the new e-commerce venture in collaboration with a leading global footwear brand, your role will be crucial in ensuring operational efficiency and customer satisfaction. Your responsibilities will include: - Managing supply chain and warehouse operations: - Overseeing end-to-end e-commerce operations, including warehouse operations, supply chain management, and logistics, to ensure pick-up and delivery as per SOP/ SLAs. - Maintaining optimal stock levels in coordination with merchandising, inventory control, and finance teams. - Managing operations within the allocated budget through effective resource allocation and cost-efficient strategies. - Regularly reviewing the performance of 3PL warehousing and logistics partners. - Handling returns and claims: - Managing and streamlining returns processes to ensure accurate and efficient processing of returned goods. - Coordinating with marketplaces and 3PL partners to expedite claims resolution. - Maintaining proper documentation for claims processing and escalating unresolved cases for faster resolution. - Process optimization and reporting: - Developing workflows, SOPs, and TAT for order fulfillment with minimum deviation from SOPs. - Supervising warehouse operations by implementing layout and storage systems for efficiency. - Analyzing operational KPIs and driving continuous improvement, preparing operational reports covering metrics like order fulfillment rate and claims resolution rate. - Ensuring compliance: - Maintaining proper documentation for warehouse and inbound/outbound stocks. - Ensuring compliance with relevant laws and safety regulations, including on-time audit completion. Qualifications and Experience: - Bachelor's or Master's degree in business, supply chain management, operations, or related fields. - At least 10 years of experience in e-commerce operations, including managing warehouse operations and working with 3PL logistics providers, with a preference for experience in fashion-related categories. - Strong understanding of tools and technologies in supply chain/warehousing, such as WMS and OMS, and proven experience in managing marketplace claims. - In-depth knowledge of key compliances related to warehouse management, including labor laws. - Strong communication, decision-making, and negotiation skills to lead a team of front-end and back-end operations executives/managers. Location: Bangalore, with travel as required. Reporting to: Chief Executive Officer. Compensation: Competitive and commensurate with experience. For the right candidate, compensation is not a constraint.,