Head of Operations

Job Title: Head of Operations – Corporate Office

Location:

About the Company:

Position Overview:

Head of Operations ,based at Corporate Office,

Key Responsibilities:

• Oversee day-to-day operations across all hotels to ensure consistency, profitability, and brand excellence.
• Lead GMs and property heads with a focus on service standards, guest satisfaction, and operational efficiency.
• Drive financial performance: GOP improvement, RevPAR growth, cost optimisation, and labour productivity.
• Work closely with finance and asset teams to review budgets, forecasts, capex planning, and owner-operator performance.
• Coordinate with development and project teams on new openings, renovations, and transitions.
• Build strong owner, brand, and partner relationships.

Qualifications:

• Bachelor’s Degree in Hospitality Management, or a related field. An advanced degree (MBA or equivalent) is preferred.
• A minimum of 15 years of experience in the Hospitality industry (Rooms / Revenue Management exposure), with at least 3 years in a leadership role as Hotel Manager/ Director Operations / EAM with a leading International Hospitality Brand in India.
• Proven experience with luxury hotels and international brands.

• Strong asset management mindset

  — understanding of NOI drivers, capex ROI, operator contracts, P&L levers, and benchmarking.

• Excellent analytical skills

  — must be

  strong with numbers

  , MIS, KPIs, and data-driven decision making.
• Experience working with listed companies, large groups, or

  private equity–backed hotel platforms

  is preferred.

• Strategic yet hands-on, with the maturity to work directly with the CEO and Board.