Head of Operations

Job Title: Head of Operations

Job Summary

The General Manager – Operations is responsible for leading and optimizing daily business operations while aligning execution with the organization’s strategic goals. This role drives operational excellence through structured planning, cross-functional collaboration, and continuous process improvement. The ideal candidate will bring strong leadership, strategic thinking, and the ability to implement scalable systems that enhance productivity, quality, and customer satisfaction.

Key Responsibilities

Strategic & Operational Leadership

• Develop and implement operational strategies aligned with the company’s long-term objectives.
• Lead the creation and execution of detailed operational plans to enhance efficiency and support business growth.
• Collaborate closely with senior leadership to define, communicate, and deliver on organizational priorities.

Daily Operations & Process Optimization

• Oversee daily operations across departments to ensure efficient execution and service excellence.
• Define, document, and implement Standard Operating Procedures (SOPs) for all key functions.
• Design and manage workflows encompassing people, systems, and processes for optimal outcomes.
• Identify performance gaps and drive continuous improvement through technology, automation, and best practices.

Budget & Resource Management

• Prepare and manage the operations budget, ensuring alignment of resources with strategic priorities.
• Monitor expenditures, forecast needs, and optimize resource utilization across teams.

Cross-Functional Collaboration

• Serve as the operational bridge between departments, ensuring alignment and timely communication.
• Facilitate and lead interdepartmental initiatives to support company-wide goals.
• Take ownership of operational deliverables, ensuring business continuity and service stability.

Industry Engagement

• Represent the organization at industry conferences and events, staying informed on trends and emerging practices.
• Integrate industry insights into operational strategy and innovation initiatives.

Performance Monitoring, Dashboards & Client Reporting

• Design and maintain operational dashboards to monitor key performance indicators such as SLA compliance, resource utilization, project delivery, profitability, and defect rates.
• Prepare and deliver executive-level presentations (PPT) for internal leadership and external stakeholders, including clients and board members.
• Analyze operational data and present actionable insights using tools like Power BI, Tableau, Excel, or Google Data Studio.
• Ensure real-time visibility into operational performance and project health through effective reporting frameworks.

Qualifications & Experience

Education

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• MBA or Master’s degree preferred.

Work Experience

• 8–10 years of progressive experience in operations management.
• Minimum 5–6 years in a senior leadership or strategic operations role.
• Proven track record in leading process optimization, strategy execution, and performance improvement initiatives.
• Industry experience in IT, technology services, or digital solutions is preferred.

Skills & Competencies

• Strong leadership and team-building abilities.
• Excellent strategic planning, problem-solving, and decision-making skills.
• Proficient in process mapping, operational modelling, and workflow automation.
• High proficiency in data analytics, dashboard design, and performance reporting.
• Exceptional communication and interpersonal skills for managing cross-functional teams and senior stakeholders.
• Willingness to travel for industry events, client visits, or cross-location coordination.

If interested, please apply on the Job Posting at the earliest.

Job Types: Full-time, Permanent

Pay: ₹2,200,000.00 - ₹2,500,000.00 per year

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person