Head of Operations

About Gabru Di Chaap:

Gabru Di Chaap is a fast-growing North Indian QSR chain, known for reinventing traditional chaap and desi flavors with an exciting modern twist. With a rapidly expanding presence, we aim to create a national footprint through standardization, innovation, and exceptional customer experience. Role Overview: We are looking for an experienced and driven Head of Operations to lead our store operations across all locations. The ideal candidate should have a proven track record in managing multi-unit QSR operations, driving SOP adherence, ensuring consistent food quality, and leading high-performance teams. This is a key leadership role responsible for driving efficiency, profitability, and brand standards across the board. Key

Responsibilities:

• Operational Leadership: Lead and manage day-to-day operations across all outlets, ensuring adherence to SOPs and brand standards.
• Quality & Consistency: Implement rigorous quality control processes to maintain consistent taste, service, and hygiene standards across all stores.
• Expansion & New Store Launches: Collaborate with leadership on location scouting, store setup, hiring, and smooth operational rollout of new outlets.
• Team Management: Recruit, train, and mentor Area Managers, Store Managers, and kitchen teams. Drive a culture of accountability and performance.
• P&L Responsibility: Own and manage operational budgets, reduce wastage, and ensure profitability of each store.
• Customer Satisfaction: Ensure prompt resolution of customer issues. Monitor NPS and other customer feedback metrics.
• Standardization & Process Optimization: Create and continuously improve SOPs across cooking, service, inventory, and delivery.
• Inventory & Vendor Coordination: Oversee procurement and stock levels. Work closely with vendors for timely, cost-effective supply of raw materials.
• Technology Implementation: Leverage POS, inventory, and delivery tech tools to streamline operations and enable better decision-making.

Qualifications & Experience:

• 8–12 years of experience in QSR operations, with at least 3 years in a senior leadership role (multi-outlet management).
• Proven experience in standardizing food operations at scale.
• Strong understanding of kitchen processes, hygiene protocols, and customer service in a QSR setting.
• Data-driven mindset with strong problem-solving skills.
• Excellent team leadership and communication skills.
• Familiarity with tech platforms (POS, Inventory, Delivery, CRM) used in QSR businesses.

What We Offer:

• Opportunity to build and scale a homegrown Indian QSR brand.
• Autonomy to shape the operations function as per best practices.
• Competitive compensation and performance-linked incentives.
• A dynamic, entrepreneurial work environment.