Head of Operations

Job Description: Head of Operations

Company: DigiMag

Location: Mumbai | Full-Time | On-Site

About DigiMag

DigiMag is a Mumbai-based digital marketing agency known for its impactful creativity and holistic 360° marketing strategies. With over 150 brands served across 15 countries, we specialize in Digital Content, Social Media Management, Website Development, SEO, and Design. We’ve built a dynamic portfolio through integrated campaigns for renowned brands and are now scaling globally with a commitment to innovation and performance.

Role Overview

We’re looking for an experienced, strategic, and process-driven Head of Operations. This leadership role requires someone who can manage a fast-paced team, streamline workflows, and drive results while maintaining creative excellence across client accounts.

Key Responsibilities

Oversee day-to-day operations of the social media team across multiple platforms and clients

Set strategic goals, KPIs, and execution roadmaps for campaign planning, delivery, and reporting

Collaborate with Creative Directors, Account Managers, and Performance Teams to ensure quality, timeliness, and innovation in output

Implement SOPs, tools, and processes to optimize performance and team productivity

Monitor team bandwidth, delegate efficiently, and ensure resource balancing

Act as the key escalation point for client deliverables, timelines, and social media performance

Lead recruitment, training, and performance reviews for the social team

Stay up-to-date with trends and ensure the team adapts to platform changes, new tools, and best practices

Deliver regular insights, performance reports, and growth recommendations to senior management

Who You Are

3 to 4 years of experience in social media operations, including leadership roles in agency environments

Deep understanding of content marketing, social media strategy, and digital campaign execution

Strong leadership and communication skills, with experience managing cross-functional teams

Proficient in using project management and social scheduling tools (e.g., Trello, Notion, Sprout Social, Meta Suite)

Detail-oriented with a passion for process and problem-solving

High-level client servicing experience is a must