688 Guest Satisfaction Jobs - Page 8

About CGH Earth: CGH Earth is a leading name in sustainable hospitality, offering experiential travel rooted in local culture, ecology, and community engagement. With award-winning boutique resorts across India, CGH Earth goes beyond luxury to create meaningful guest experiences. Marari Beach Resort, located along the pristine coastline of Mararikulam in Kerala, captures the spirit of a traditional fishing village, with a focus on wellness, slow living, and authentic service. Position Summary: We are seeking 2 dynamic and experienced L&D professionals from the hospitality industry to join us as the Manager Learning and Development at Marari Beach Resort and Coconut Lagoon, two of CGH Earth's iconic experiential resorts. This role is responsible for designing and delivering hotel training programs, nurturing a learning culture, and driving service excellence through structured learning frameworks. The ideal candidate will have strong exposure to resort operations training, guest experience enhancement, and soft skills development within a luxury or boutique hotel setting. Key Responsibilities: - Develop, implement, and manage hospitality training programs across operational departments such as Front Office, Housekeeping, Food & Beverage, Culinary, and Spa. - Conduct detailed training needs assessments (TNA) to identify learning gaps and enhance team performance. - Facilitate high-impact classroom sessions, on-the-job training, and experiential learning modules tailored to the needs of a luxury resort environment. - Lead the new hire onboarding and induction programs, ensuring cultural alignment with CGH Earth values and seamless integration into the resort's service philosophy. - Create and monitor learning and development plans that support employee growth, leadership readiness, and departmental succession planning. - Collaborate closely with property HODs to deliver customized training interventions for guest satisfaction, complaint resolution, grooming, hygiene, and SOP adherence. - Champion a service-first, learning-focused culture by coaching departmental trainers and developing internal learning champions. - Liaise with the corporate L&D team for the rollout of organization-wide initiatives such as digital learning, leadership development, and behavioral skill enhancement. - Track, document, and report training metrics using internal systems to ensure statutory compliance and audit readiness. - Introduce performance coaching tools and soft skills modules in areas like communication, team dynamics, time management, and emotional intelligence. - Contribute to talent development strategies that improve employee engagement, service consistency, and hospitality service standards. Qualification & Skills: - Graduate in Hotel Management or related field. - 5-12 years of total experience. - Proven experience in designing and delivering training programs in luxury hotels, eco-resorts, or experiential hospitality brands. - Strong understanding of hospitality operations, guest expectations, and the skills required for excellence in frontline service delivery. - Effective communicator with the ability to engage, coach, and inspire team members at all levels. - Familiar with modern training technologies, e-learning tools, and blended learning methodologies. - Strong documentation, compliance, and follow-up capabilities. - Proficiency in English is a must; knowledge of Malayalam will be an added advantage. Why Join Us: - Be part of an award-winning hospitality group redefining luxury through sustainability and local immersion. - Lead meaningful learning initiatives at one of India's most celebrated eco-resorts. - Join a purpose-driven work culture that invests in people development, employee engagement, and long-term career growth. - Work in a vibrant, multicultural environment that encourages innovation and values human connections.,

SUMMARY Spa Therapist We are seeking a dedicated Spa Therapist to provide a wide range of professional spa treatments and wellness services to our guests. The ideal candidate will ensure a consistently high standard of service and guest satisfaction while maintaining cleanliness, promoting spa services and products, and creating a relaxing and therapeutic environment. Responsibilities: Administer a variety of spa treatments including massages, facials, body scrubs, wraps, and other therapies as per spa protocols. Conduct consultations with guests to understand their individual needs and recommend appropriate treatments. Maintain treatment rooms and equipment in pristine condition, ensuring cleanliness, hygiene, and presentation. Recommend and promote retail spa products to guests for continued wellness benefits. Monitor guest comfort and safety throughout the treatment process. Stay updated on spa services, techniques, and trends. Assist in maintaining spa stock, linens, and product inventories. Uphold confidentiality, professionalism, and guest privacy at all times. Support the team with front desk duties or other spa operations as needed. Requirements Knowledge of skincare and body treatments; facial and product knowledge is an advantage. Excellent communication and interpersonal skills. Professional, calm, and welcoming demeanor. Flexibility to work weekends, holidays, and shifts.

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Celebrates successes and publicly recognizes the contributions of team members. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Maintaining Guest Services and Front Desk Goals Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Strives to improve service performance. Provides immediate assistance to guests as requested. Ensures employees understand customer service expectations and parameters. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Implementing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Manages payroll administration. Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Participates in employee progressive discipline procedures. Uses all available on the job training tools for employees. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises on-going training initiatives and conducts training when appropriate. Participates in the employee performance appraisal process, providing feedback as needed. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Maintains high visibility in public areas during peak times. Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Performs Front Desk duties in high demand times. .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective To ensure cleanliness & upkeep of the hotel and provide highest level of service and comfort which enkindles guest satisfaction while keeping in line with the brand guidelines and departmental SOPs. Essential Job Tasks Monitoring cost and budgets for the department Inspection of rooms and public area ensuring that all the standards are adhered to. Areas of Responsibility Instruct staff to get rooms ready according to guest requests. Inspect the room & fill check list. Clear rooms after inspection on time. Coordinate for repair or maintenance job orders with Engineering. Supervise cleaning activities like super cleaning ,deep cleaning, carpet cleaning, maintenance of artwork, marble polishing, wood polishing, pest control etc. as per the schedule and ensure data is up to date. Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests are being handled professionally and are closed within the prescribed time period. Ensure all guest complaints are being handled and escalated if required. Document daily consumption record, complaint handling and compliment records. Maintain the weekly consumption for room supplies by checking physical inventory. Prepare cleanliness index for each staff member for briefing and feedback. Ensure proper inventory management. Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors are able to maintain the desired standards of service throughout the year. Train the staff on SOPs and ensure they are complied with. Prepare for audits and execute all corrective measures outlined by supervisor. Assist with roster and grooming of staff. Keep track of contract staff for processing for salaries. Coordinate with the HR Department for all employee related initiatives. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in Hospitality Management, Housekeeping Mangement and Interior decoration Work Experience 5-6 Years Languages Needed in Position English Key Interfaces- External External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

Role Purpose As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area. Key Accountabilities People Develop programmes and initiatives to increase team engagement that are aligned with the hotel s service philosophy. Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. Oversee HR related actions in accordance with company rules and policies. Guest Experience Demonstrate brand citizenship by maintaining compliance with all required brand and service standards. Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations. Speak to guests - ask for their feedback and build relationships. Financial Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets. Analyse financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximise market share. Lead capital plans and asset management initiatives, including working with owners to maintain or improve property s market leadership position. Responsible Business Ensure a safe and secure environment for guests, colleagues and hotel assets. Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities and businesses. Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel s carbon footprint. Perform other duties as assigned. May also serve as manager on duty. Key Skills & Experiences Bachelor s degree / higher education qualification / equivalent in Hotel Administration, Business Administration. Five to ten years of prior hotel management experience, or equivalent combination of education and experience. Experience required may vary based on size and complexity of operation. Must speak fluent English. Other languages preferred.

Builds a strong team and fosters collaboration. Multi-tasking and all around culinarian and leader. Able to manage high volume and fine dining teams. Acts as a corporate brand ambassador with onboard teams supporting and driving all long-term company goals and brand direction. Demonstrates strong business acumen and financial responsibility. Desired Skills & Experience 7+ years experience in a 5 star+ hotel, cruise ship or high-profile restaurant performing the functions of a similar position. 5+ year experience in a supervisory position preferably in a multi-nationality setting with a proven ability to provide orientation and training. Experience in high volume operation of at least 1,000 meals per service. Certification from accredited advanced food safety program. Extensive knowledge in VSP preferred. Extensive kitchen machinery and knife safety knowledge. Experience working in all major culinary brigade stations with extensive knowledge in designated station. Working knowledge of computers and the ability to navigate within a variety of software programs. Ability to effectively read, write and speak English. Degree from accredited culinary college or university. Note: Other duties as assigned included and not limited to Health, Environmental, Safety and Security responsibilities. Comply with company policy regarding waste separation and environmental compliance. Conduct regular training with all departmental members on food waste separation and environmental compliance as per Global HESS policies. Assist the Executive Chef in implementing and executing food handling and cleaning procedures for the galley in accordance with USPH standards. Follows all HACCP procedures set by the company. Directly supervise all food being prepared and served in all outlets according to standard menus and recipes as established by the company. In the absence of the Executive Chef, responsible for the overall operation of the kitchen. Responsible for Guest Satisfaction Scores pertaining to food taste, food variety and presentation, as well as general food experience. Ensure all food related budget and targets are met. Assists the Executive Chef in directing, supervising and training of all employees assigned to the galley organization. Follows training program for all new hires. Ensures all galley crew members are adhering to company standards in their overall performance, appearance, crew and personal conduct. Prepares work schedules for all galley employees for approval by the Executive Chef. Monitors and controls actual hours worked and records and reports information to the Executive Chef and other departments as needed. Maintains all ILO regulations in regards to work hours. Assists the Executive Chef in preparing objective performance reports for Petty officers and crew on a monthly basis in order to make recommendations for advancement. Every 60 days crew rating cards to be filled in and presented to the Executive Chef. Ensure quality and quantity of items ordered and received onboard. Ensures proper storage in accordance to USPH procedures and thereafter in accordance to standard corporate recipes, reporting any discrepancies to the Executive Chef. Reports any malfunctioning equipment or furnishings in need of repair or refurbishing to the Executive Chef. Executes inspections and supervises proper maintenance and cleaning procedures in all kitchen areas in order to ensure good appearance, condition and adherence to all USPH standards. Practices visible management during all meal hours to ensure an efficient food operation for both passengers and crew. Perform other job related functions as assigned. Responsible for food preparation, production, and presentation in all outlets. Assists the Executive Chef in all areas of food preparation, production, and presentation and ultimately serves the highest Quality of food onboard to all guests and crew. Specific areas of responsibility on ships with two Executive Sous Chefs will be broken down as follows: Main Galley, all Lido Operations, and Crew Mess All Specialty Restaurants

We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth. Responsibilities Welcome customers upon entrance and confirm reservations Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements Understand customers needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations Arrange events, excursions, transportation etc. upon request from hotel residents Answer the phone and make reservations, take and distribute messages or mail and redirect calls Respond to complaints and find the appropriate solution

As the Front Desk Operations Manager at a hotel based in Mira-Bhayandar, Mumbai, your primary objective is to oversee and lead the Front Desk and Nights Team to ensure the delivery of excellent customer service. You will play a crucial role in motivating and empowering your team to maximize revenues, uphold hotel standards, and achieve overall business goals. Your duties and responsibilities will include: - Providing training and development opportunities for your team - Empowering your team to drive business growth, especially during peak periods - Ensuring consistent delivery of the best customer service - Managing guest interactions from arrival to departure - Contributing to guest satisfaction by offering high-quality services throughout their stay - Acting as Duty Manager as needed - Promoting hotel facilities and helping meet department targets - Handling guest complaints and providing timely solutions - Managing OTA platforms and ensuring accurate pricing policies - Keeping guest documentation and information up-to-date - Communicating daily targets and performance scores with the team To qualify for this role, you should have: - At least 7 years of experience in a Front Office Duty Manager role in the hospitality industry - Proven leadership and management skills - Strong customer service experience - Ability to work under pressure, meet deadlines, and motivate team members - Excellent communication and listening skills If you are passionate about delivering exceptional customer service, leading a team, and driving business growth in the hospitality industry, this role could be the perfect fit for you.,

An Executive Chef manages and leads the culinary operation to ensure it runs smoothly and meets Hilton standards. What will I be doing? As the Executive Chef, you will be responsible for performing the following tasks to the highest standards: Oversee culinary operations in all restaurant s Kitchens, including Pastry, Main Kitchen, Chinese Kitchen, Executive Club Lounge Kitchen as well as stewarding operations. Work at off-site events when requested. Plan, prepare and implement high quality food and beverage products and set-ups in all areas and in the restaurants. Work seamlessly with recipes, standards and plating guides. Maintain all HACCP aspects within the hotel operation. Use all equipment, tools and machines appropriately. Focus on constantly improving the training manuals and SOPs. Participate actively in quality initiatives such as the daily Chef briefings and monthly team meetings in order to improve culinary operations, meet targets and keep communication flowing. Assist in inventory taking. Knowledgeable of hotel s occupancy, events, forecasts and achievements. Prepare menus as requested. Work on new dishes for food tastings and photo taking. Attend service briefings. Communicate effectively with the Service team. Control stations within the kitchen. Effectively respond to every guests requests. Learn and adapt to changes. Be receptive to constructive feedback. Purchase for and control production. This is by no means an exhaustive list as it is subject to changes according to the nature of the business at hand, the menus content, and any other factors when duties might have to be re-defined according to the business pattern. Review rosters prepared by Section Chefs in advance, ensuring that they fulfil high business productivity and guest satisfaction. Be disciplined and adhere to proper work practices at all times for yourself and team members assigned to you. Maintain good personal hygiene, clean uniforms, proper sanitation and cleanliness of the workstations and work tools. Be aware of the dangers of contaminated food and ensure ingredients in the refrigerators are checked and replaced appropriately. Report to the chefs on issues and take appropriate action. Ensure that recipes and costings are established and updated. Select team members who display qualities and attributes that reflect the department standards. Monitor food quality and quantity to ensure the most economical usage of ingredients. Advise new menus and seasonal food concept changes. Liaise with the Chefs daily to advice on any challenges and that guests will experience no delays during the service period. Check that the quality of food prepared by team members meet the required standard and make necessary adjustments. Monitor the overall food operation and ensure that food items are being prepared in a timely and correct manner. Oversee the cleanliness, hygiene and maintenance of the kitchen and undertake necessary steps to maintain the highest possible standards in this area. Attend communication meetings ensure that all assigned team members receive this communication. Maintain at all times a professional and positive attitude towards team members and supervisors. Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as well for the department to operate smoothly. Coordinate, organize and participate in all production pertaining to the kitchen. Check and follow-up on the ingredients for the ala carte menus, daily menus, and seasonal specials, maintaining the standards of pre-set recipes, portion control and costing at all times. Manage the training function and ensure all team members are certified in their position before taking charge of an area of responsibility. Control and monitor optimum food costs to yield maximum amount of outlet profit and maximum guest satisfaction. Work closely with the Chef and meet regularly to determine menu selections and specials that is both satisfying to guest and profitable to outlet. Review all timesheets to ensure that team members work times and meal breaks are accurate. Understand, practice and promote good teamwork to achieve missions, goals, and overall departmental standards. Conduct culinary department meetings and communicate important hotel information to team members, receiving feedback in the absence of the Chef, communicating upwards to ensure a high level of team member satisfaction. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned.

About the location: In the heart of Worli - the business hub of India s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brands first hotel in India, Four Seasons Hotel Mumbai echoes Powerhouse Luxury in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Basic Functions: Plan, organize, control and direct the work of employees in the Hotel s Outlet while ensuring guest satisfaction. Role and Responsibilities: General Assist the Outlet Manager in motivating and developing skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participate in employee relations activities and programs . Is actively involved in identifying and assessing the needs of employees and help in the career development of every employee through effective coaching, training and by instilling company values; is concerned for employee s continuous development and personal growth Ensures the department is kept in the organized manner in accordance with the company philosophy and policies, maximizing efficiency and productivity and achieving established goal; promotes harmony between all departments Displays warmth, care and genuine enthusiasm while dealing with guests and internal customers; lives the golden rule Demonstrates standard awareness, by setting example for standard execution, standard testing and implementing action plans to achieve established products and service goals Assists the department head in preparing annual plans, forecasts and managing expenses to meet departmental budgetary goals Represents the department head in his/her absence. Departmental Ensures high quality guest service in his/her area; is highly visible and actively participates in service; assist in taking and serving order. Maximize revenue by effective table management; plans for additional resources during high volume periods Engages in guest interaction in a sensitive and appropriate manner; create personalized experiences; establishes a network of regular guests and keep relevant and accurate records Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes hotel services and products Plans and executes events; proposes menu and wine recommendations to event organizers Take ownership of the guests concerns and requests and acts decisively to ensure guests satisfaction when glitches occur He/ She is directly responsible for Medallia of the hotel, LQA, and Coyle audits He/ She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP Is seen as actively developing his/her culinary and wine knowledge; conducts regular food and wine tasting for employees; instills excitement and passion for international cuisines and wines in his/her team Specific responsibilities and task General Maintains an organized administration of departmental and personnel records, including rostering and leave planning Ensure employees adhere to the code of conduct and grooming and hygiene standards as specified in the employee hand book Conducts daily briefing and monthly departmental meeting (in the absence of the department head) and participates in the meeting when invited. Provides regular and fair performance feedback to employees and immediate supervisor, formally and informally as appropriate Is seen as a hands on leader, assist employees in crunch times; walk the talk Proposes personal goals and objectives based on self-analysis of strengths and weaknesses; achieves agreed goals. Actively participates in the mentoring program when enrolled Maintains a clean and orderly work area and ensures tools and equipment s are well maintained and in sufficient supply and takes appropriate action. Promotes and ensures a safe working environment Departmental Performs pre and post service checks; ensures subordinates are immaculately groomed and aware of daily specials and promotional offers Ensures all resources for an efficient operation are in place; takes routine inventories and re order operating supplies when necessary Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented Assist the department head in sales and marketing activities, conduct and evaluate routine sales analysis and competitive pricing survey; keeps abreast of F&B trends and new developments in the market Ensures adherence to cashiering and control procedures; maintains a clean POS database Conduts routine maintenance and housekeeping inspections

Directs and motivates team while personally providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Banquet Operations Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). Maintains and applies knowledge of all laws, as they relate to an event. Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. Adheres to and reinforces all standards, policies, and procedures. Ensures established sanitation levels are maintained. Manages departmental inventories and maintains equipment. Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory. Schedules banquet service staff to forecast and service standards, while maximizing profits. Develops lasting relationships with groups to retain business and increase growth. Leading Banquet Teams Sets goals and delegates tasks to improve departmental performance. Conducts monthly department meetings with the Banquet team. Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends. Acts as a liaison to the kitchen staff. Leads shifts and actively participates in the servicing of events as needed. Ensuring and Providing Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Ensures employees understand expectations and parameters. Strives to improve service performance. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Reviews comment cards and guest satisfaction results with employees. Conducting Human Resources Activities Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. Observes service behaviors of employees and provides feedback to individuals. Monitors progress and leads discussion with staff each period. Participates in the development and implementation of corrective action plans. Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. Attends and participates in all pertinent meetings. .

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. .

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations. .

Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests needs and information prior to arrival that will lead to a unique, memorable and personal stay. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required CORE WORK ACTIVITIES Maintaining Concierge Goals Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish work. Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supports the establishment of an effective database to be used by all team members for restaurant and local attractions. Establishes relationships with local attractions, restaurants and other businesses to enhance guests experiences. Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping). Maintains awareness of cultural differences needed to meet guests specific needs and requirements. Provides check-in and check-out services and handles reservations when needed. Maintains knowledge of rooms and their locations, services and facilities of the hotel. Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out. Responds to emergency situations using appropriate procedures. Maintains awareness of daily operations and events at the hotel. Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements Provides warm welcome and anticipation of guest needs throughout their stay. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction. Ensuring Exceptional Customer Service Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention. Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Supports employees understanding of customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Informs and/or updates the executives and the peers on relevant information in a timely manner. Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results. .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective To ensure smooth running of front office operations with the objective of delivering seamless customer service to maximize guest satisfaction within the limits of corporate guidelines and standards.. Essential Job Tasks Areas of Responsibility Financials *Works on assigned goals and prioritizes, organizes, and accomplishes the task along with the team. *Assists the Front Office Manager/ Duty Manager in co-ordinating with various other departments in order to ensure personalized, prompt and flawless service to all guests. *Focuses on generating incremental revenue through Early Check-in and Late Check-outs. *Encourages the team to cross sell other hotel services like Spa, Restaurants, Travel Services. *Monitors the business of competition hotels in terms of new accounts and rates. *Ensuring charging Early check in and Late checkout (Revenue Levers) charges and maximizing revenues. *Escalate to the room s controller in case the assigned room is not ready or as per guest preference. Upgrade the room in case the guest is willing to pay the difference in amount after checking the rooms availability. Leverage upselling opportunities to the guest to maximize revenues. Process *Receive calls relating to front desk related work, rate queries, and reservations then responding accordingly. Forwarding any calls to relevant department. Receive wake-up call request from guests and record it in the wake call book and submit to the telephone operators. *Escalate to the room s controller in case the assigned room is not ready or as per guest preference. Upgrade the room in case the guest is willing to pay the difference in amount after checking the rooms availability. Leverage upselling opportunities to the guest to maximize revenues. *Ensure smooth check -out by keeping the bill ready with all the supporting documents. Inform the bell desk of any baggage assistance required by the guest. Seek feedback from the guest, escalate any complaints to the higher authority so that a proper and quick service recovery is done. *Ensuring charging Early check in and Late checkout (Revenue Levers) charges and maximizing revenues. *Maintain daily records and prepare various report - airport pick up report, arrival report, and guest in house report and as per request of the management. *Ensuring Guest Outstanding is within the high balance limits of hotels and GOP is secured for in-house guest. *Ensure proper shift closures with adherence to statutory and TPAM guildlines. *In addition to the above-mentioned duties and job functions, any other assignment given on an occasional basis or daily basis by the immediate superior or the management. Customer *Actively seeks information to understand and address guests needs. *Prepares reports of guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken in consultation with the Duty Manager. *Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. People *Staffing and Scheduling of the shift and allocation of duties in the absence of Duty Manager. *Assists in the learning and development of the team. *Establishes and maintains open and collaborative relationships with associates and ensures associates do the same within the team. Required Qualifications Degree in Hospitality Management. Work Experience At least 1 year of relevant experience at a managerial position or 3 years of relevant experience at a supervisory level. Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Drives alignment of all employees, team leaders and managers to the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to verify adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Verifies all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to verify understanding. Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Verifies employees understand expectations and parameters. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Observes service behaviors of employees and provides feedback to individuals. Verifies employee recognition is taking place on all shifts. Participates in an on-going employee recognition program. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Understands the brands service culture. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. Adheres to all standards, policies, and procedures. Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. Manages group room blocks and meeting space for average to large-sized assigned groups. Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. Uses his/her judgment to integrate current trends in event management and event design. Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). Participates in customer site inspections and assists with the sales process as necessary. Performs other duties as assigned to meet business needs. Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner s experience. Ensuring and Providing Exceptional Customer Service Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Empowers employees to provide excellent customer service. Sets a positive example for guest relations. Coordinates and communicates event details both verbally and in writing to the customer and property operations. Makes presence known to customer at all times during this process. Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. Follows up with customer post-event. Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the customer experience. Stays available to solve problems and/or suggest alternatives to previous arrangements. Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Interacts with guests to obtain feedback on product quality and service levels. Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. Leads formal pre-event and post-event meetings for average to large-sized assigned groups. Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function Assists in the sales process and revenue forecasting for customer groups. Up-sells products and services throughout the event process. Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities Reviews comment cards and guest satisfaction results with employees. Observes service behaviors of employees and provides feedback to individuals and/or managers. Assists in the development and implementation of corrective action plans. Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. Works with the property staff and customers to address operational challenges associated with his/her group. Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

A Housekeeping Executive (or Executive Housekeeper) oversees all aspects of housekeeping operations, ensuring cleanliness and order in a facility, typically a hotel or similar establishment . They manage a team of housekeeping staff, develop and implement cleaning standards, and manage budgets and inventory. Their role also includes training staff, addressing guest concerns, and ensuring compliance with safety and sanitation protocols. Key Responsibilities: Supervision and Management: Overseeing and directing the work of housekeeping staff, including room attendants, house attendants, and laundry staff. Training and Development: Providing training and development to housekeeping staff on cleaning procedures, safety protocols, and customer service. Quality Control: Conducting regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance. Inventory Management: Managing the inventory of cleaning supplies, linens, and other housekeeping-related items. Budget Management: Developing and managing the housekeeping budget, controlling expenses, and optimizing resource allocation. Communication and Collaboration: Communicating effectively with other hotel departments (e.g., front desk, maintenance) to ensure seamless guest services. Guest Satisfaction: Addressing guest complaints and concerns related to housekeeping services promptly and efficiently. Safety and Security: Ensuring adherence to safety and sanitation policies and procedures to maintain a safe environment for both staff and guests. Staffing and Scheduling: Creating and managing staff schedules, ensuring adequate coverage for daily operations and special events. Required Skills: Leadership and Management: Ability to lead, motivate, and manage a team of housekeeping staff. Communication and Interpersonal Skills: Excellent communication and interpersonal skills to interact effectively with staff and guests. Organizational and Time Management Skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines. Problem-Solving Skills: Ability to identify and resolve issues related to housekeeping operations, staff performance, and guest satisfaction. Knowledge of Cleaning Techniques and Procedures: Familiarity with standard cleaning procedures, safety protocols, and sanitation standards. Financial Management Skills: Ability to manage budgets, control expenses, and track inventory. Flexibility and Adaptability: Ability to work flexible hours, including weekends and holidays, and adapt to changing priorities.

Job overview Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel and to complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures. Duties and responsibilities Financial returns: Analyses and monitors energy costs and expenditures for the department. Work within expense limits established Monitor efficiency of equipment and electrical systems such as air conditioning controls, guest entrance/access doors, television sets, lighting systems and make minor repairs and/or replacements to ensure things are working properly and efficiently at all times. People: Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Train and instruct other members of the staff through sharing of knowledge and skills Guest experience: Respond and attend to guest repair requests. Ensure security of guest room access and hotel property. Respond in a courteous and prompt manner to all guest questions and/or requests to ensure guest satisfaction. Responsible business: Maintains the hotel facility and related equipment in a safe and efficient manner . Ensure the minimization wastage of electrical equipment including lamps, air conditioners / HVAC , AC ducts. Accountability To be able to work in a neat and efficient manner, keeping work areas clean and well organised. Ability to multi task in busy environment and adheres to hotel the Standard Operating Procedures. Qualifications and requirements ITI or Diploma holder in Air conditioning and refrigeration or electrical or civil or mechanical . Minimum 1 to 2 years experience in a similar role with a good understanding of English, both written and oral. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Job overview Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel and to complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures. Duties and responsibilities Financial returns: Analyses and monitors energy costs and expenditures for the department. Work within expense limits established Monitor efficiency of equipment and electrical systems such as air conditioning controls, guest entrance/access doors, television sets, lighting systems and make minor repairs and/or replacements to ensure things are working properly and efficiently at all times. People: Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Train and instruct other members of the staff through sharing of knowledge and skills Guest experience: Respond and attend to guest repair requests. Ensure security of guest room access and hotel property. Respond in a courteous and prompt manner to all guest questions and/or requests to ensure guest satisfaction. Responsible business: Maintains the hotel facility and related equipment in a safe and efficient manner . Ensure the minimization wastage of electrical equipment including lamps, air conditioners / HVAC , AC ducts. Accountability To be able to work in a neat and efficient manner, keeping work areas clean and well organised. Ability to multi task in busy environment and adheres to hotel the Standard Operating Procedures. Qualifications and requirements ITI or Diploma holder in Air conditioning and refrigeration or electrical or civil or mechanical . Minimum 1 to 2 years experience in a similar role with a good understanding of English, both written and oral. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Upperdeck Resort is looking for Housekeeping Manager to join our dynamic team and embark on a rewarding career journey Team Management: Lead, train, and supervise a team of housekeeping staff, including cleaners, supervisors, and maintenance personnel Set performance expectations, provide feedback, and ensure all team members adhere to company policies and procedures Quality Control: Establish and maintain high standards of cleanliness, hygiene, and presentation throughout the facility Conduct regular inspections to ensure compliance with cleaning protocols and standards Inventory Management: Monitor and manage inventory of cleaning supplies, equipment, and amenities Order supplies as needed, maintain adequate stock levels, and ensure cost-effective use of resources Scheduling and Coordination: Develop work schedules, assign tasks, and coordinate staffing levels to ensure efficient and timely completion of housekeeping duties Adjust schedules as needed to accommodate fluctuations in occupancy and special events Guest Satisfaction: Respond promptly to guest requests, complaints, and feedback related to housekeeping services Take appropriate action to address concerns and ensure guest satisfaction Budget Management: Assist in the development of the housekeeping budget and manage expenses within established guidelines Identify cost-saving opportunities and implement measures to optimize operational efficiency Training and Development: Provide ongoing training and development opportunities for housekeeping staff to enhance their skills and knowledge Keep abreast of industry trends and best practices in housekeeping management Health and Safety Compliance: Ensure compliance with health, safety, and sanitation regulations Implement and enforce safety protocols and procedures to minimize risks and prevent accidents or injuries Collaboration: Liaise with other departments, such as front desk, maintenance, and catering, to coordinate housekeeping activities and support overall operations Foster a spirit of teamwork and cooperation across departments

Upperdeck Resort is looking for Housekeeping Team Leader to join our dynamic team and embark on a rewarding career journey Team Management: Lead, train, and supervise a team of housekeeping staff, including cleaners, supervisors, and maintenance personnel Set performance expectations, provide feedback, and ensure all team members adhere to company policies and procedures Quality Control: Establish and maintain high standards of cleanliness, hygiene, and presentation throughout the facility Conduct regular inspections to ensure compliance with cleaning protocols and standards Inventory Management: Monitor and manage inventory of cleaning supplies, equipment, and amenities Order supplies as needed, maintain adequate stock levels, and ensure cost-effective use of resources Scheduling and Coordination: Develop work schedules, assign tasks, and coordinate staffing levels to ensure efficient and timely completion of housekeeping duties Adjust schedules as needed to accommodate fluctuations in occupancy and special events Guest Satisfaction: Respond promptly to guest requests, complaints, and feedback related to housekeeping services Take appropriate action to address concerns and ensure guest satisfaction Budget Management: Assist in the development of the housekeeping budget and manage expenses within established guidelines Identify cost-saving opportunities and implement measures to optimize operational efficiency Training and Development: Provide ongoing training and development opportunities for housekeeping staff to enhance their skills and knowledge Keep abreast of industry trends and best practices in housekeeping management Health and Safety Compliance: Ensure compliance with health, safety, and sanitation regulations Implement and enforce safety protocols and procedures to minimize risks and prevent accidents or injuries Collaboration: Liaise with other departments, such as front desk, maintenance, and catering, to coordinate housekeeping activities and support overall operations Foster a spirit of teamwork and cooperation across departments

The Indian Hotels Company Limited is looking for F&B Associate to join our dynamic team and embark on a rewarding career journey Menu Planning and Development: Create and update menus, considering customer preferences, market trends, and cost factors. Collaborate with chefs and culinary staff to develop new dishes and beverages. Food and Beverage Service: Supervise and coordinate all F&B activities, ensuring seamless service to customers. Maintain high standards of quality, hygiene, and guest satisfaction in food and beverage offerings. Train and supervise staff, including servers, bartenders, and kitchen staff. Inventory Management: Monitor and manage inventory levels for food, beverages, and supplies. Control costs by minimizing wastage and optimizing portion sizes. Customer Service: Address customer inquiries, concerns, and feedback promptly and professionally. Ensure a positive dining experience for guests by maintaining excellent service standards. Financial Management: Prepare budgets and forecasts for the F&B department. Monitor expenses, sales, and revenue to achieve financial goals. Implement cost-control measures to maximize profitability. Compliance and Safety: Ensure compliance with health and safety regulations, including food safety standards and licensing requirements. Implement and enforce sanitation and hygiene protocols. Event Management: Organize and coordinate special events, banquets, and catering services. Work closely with clients to plan and execute events, ensuring their requirements are met. Vendor Management: Source and negotiate with suppliers for F&B-related products and services. Maintain good relationships with vendors and negotiate favorable terms. Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility

The Indian Hotels Company Limited is looking for F&B Associate to join our dynamic team and embark on a rewarding career journey Menu Planning and Development: Create and update menus, considering customer preferences, market trends, and cost factors. Collaborate with chefs and culinary staff to develop new dishes and beverages. Food and Beverage Service: Supervise and coordinate all F&B activities, ensuring seamless service to customers. Maintain high standards of quality, hygiene, and guest satisfaction in food and beverage offerings. Train and supervise staff, including servers, bartenders, and kitchen staff. Inventory Management: Monitor and manage inventory levels for food, beverages, and supplies. Control costs by minimizing wastage and optimizing portion sizes. Customer Service: Address customer inquiries, concerns, and feedback promptly and professionally. Ensure a positive dining experience for guests by maintaining excellent service standards. Financial Management: Prepare budgets and forecasts for the F&B department. Monitor expenses, sales, and revenue to achieve financial goals. Implement cost-control measures to maximize profitability. Compliance and Safety: Ensure compliance with health and safety regulations, including food safety standards and licensing requirements. Implement and enforce sanitation and hygiene protocols. Event Management: Organize and coordinate special events, banquets, and catering services. Work closely with clients to plan and execute events, ensuring their requirements are met. Vendor Management: Source and negotiate with suppliers for F&B-related products and services. Maintain good relationships with vendors and negotiate favorable terms. Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility

The Activity Manager is responsible for planning, organizing, and overseeing recreational activities and entertainment programs for guests at Fairmont Udaipur Palace. The Activity Manager works closely with other departments to ensure smooth operations and contributes to the overall guest satisfaction. Key Responsibilities: Program Development: Design and implement a diverse range of activities and programs, including we'llness, cultural, recreational, and entertainment events, catering to various guest demographics (families, couples, solo travelers, etc). Create seasonal activity schedules that align with guest preferences and local attractions. Guest Engagement: Interact with guests to promote participation in hotel activities and gather feedback to improve offerings. Ensure activities foster a welcoming and inclusive environment. Team Leadership: Recruit, train, and manage activity staff, ensuring excellent service delivery. Provide ongoing coaching and performance evaluations to maintain high standards of guest engagement. Operational Management: Oversee the daily operations of activity programs, ensuring they run smoothly and on time. Monitor inventory of supplies and coordinate with vendors for materials or equipment needed for activities. Budget Management: Develop and manage budgets for the activities department, ensuring cost-efficiency while delivering quality experiences. Track expenses and report on financial performance of the department. Safety and Compliance: Ensure all activities comply with safety regulations and hotel policies. Conduct regular risk assessments and address any hazards related to activities or events. Marketing and Promotion: Collaborate with the marketing team to promote activities through social media, newsletters, and in-house materials. Develop packages or promotions that combine activities with other hotel services. Ability to share culture, stories and lifestyle with guests in an engaging manner. Ability to focus attention on guest needs, remaining calm and courteous at all times Good reading, writing and oral proficiency in English l