688 Guest Satisfaction Jobs - Page 7

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to verify adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Verifies all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to verify understanding. Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Verifies employees understand expectations and parameters. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Observes service behaviors of employees and provides feedback to individuals. Verifies employee recognition is taking place on all shifts. Participates in an on-going employee recognition program. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Understands the brands service culture. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the propertys restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met for Restaurant Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant. Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Maintains food preparation handling and correct storage standards. Recognizes superior quality products, presentations and flavor. Plans and manages food quantities and plating requirements for the restaurant. Communications production needs to key personnel. Assists in developing daily and seasonal menu items for the restaurant. Ensures compliance with all applicable laws and regulations regulations. Follows proper handling and right temperature of all food products. Estimates daily restaurant production needs. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Checks the quality of raw and cooked food products to ensure that standards are met. Determines how food should be presented and creates decorative food displays. Leading Kitchen Team Supervises and coordinates activities of cooks and workers engaged in food preparation. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Leads shift teams while personally preparing food items and executing requests based on required specifications. Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Encourages and builds mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Ensuring and maintaining the productivity level of employees. Ensures employees are cross-trained to support successful daily operations. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishing and Maintaining Restaurant Kitchen Goals Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Effectively investigates, reports and follows-up on employee accidents. Knows and implements company safety standards. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Handles guest problems and complaints. Interacts with guests to obtain feedback on product quality and service levels. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. Manages employee progressive discipline procedures. Participates in the employee performance appraisal process, providing feedback as needed. Uses all available on the job training tools for employees. Assists as needed in the interviewing and hiring of employee team members with appropriate skills. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

INDICATORS OF SUCCESS Financial (GOP, Restaurant Reenue, Aerage Check, Labour Control) Customer Satisfaction & loyalty goals (Medallia Score, comment cards, annual quality reiew) Achieement of employee engagement surey (Kenexa) and retention goals for department AREAS OF RESPONSIBILITY Organizes functions and eents for hotel clients Assists guest in organizing functions within hotel ability Consistently uses banquet process and follows brand standards Schedules staff to proide coerage for banquet eents Communicates with eent hosts/clients throughout eent Directs banquet setup and scheduling Leads Banquet Eent Order (BEO) meetings on a weekly basis Reiews BEO s for errors and makes corrections Anticipates banquet scheduling and supply needs based on BEO s and forecasting Communicates regularly with Sales, Catering, and Kitchen to coordinate eents Inspects Banquet Rooms to ensure setup meets client expectations Manages scheduling, training, and performance of banquet employees Recruits and selects qualified candidates Proides employees with the orientation and training needed to understand expectations and perform job responsibilities Communicates performance expectations and proides employees with on-going feedback Proides employees with coaching and counseling as needed to achiee performance objecties and reach their fullest potential Schedules employees to meet banquet labor expense projections and staff eents Tracks banquet supplies and makes orders Reiews contracts with banquet endors Orders linens, food products, equipment, and other banquet supplies to meet department needs Leads quarterly inentories Creates 100% guest satisfaction by proiding the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gies personal attention, takes personal responsibility and uses teamwork when proiding guest serice Listens, apologizes with empathy, finds a solution and follows through when resoling guest problems Proides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to proide the serice brand behaior and genuine hospitality Adheres to hotel policies and procedures Attends work on time and as scheduled Follows hotel grooming and hygiene standards Minimise safety hazards by following all safety rules and procedures Keeps Manager promptly and fully informed of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achiee the oerall objecties of this position Maintains a faourable working relationship with all other hotel employees to foster and promote a co-operatie and harmonious working enironment At all times projects a faourable image of the Hotel to the public

Ambitious, thirsty for results and loe interacting with people Excited by the energetic and customer centric role of Sales Then why not come and join us at the Radisson Hotel Group to Make Eery Moment Matter! where our guests can relax and enjoy the experience! Our Sales Team with their winning edge and passion for driing reenue and growth, strie to delier a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Director of Sales, you will join a team that is passionate about deliering exceptional serice where we beliee that anything is possible, whilst haing fun in all that we do! Key Responsibilities of the Director of Sales: -Supports the smooth running of the sales department, where all aspects of the hotel s pro-actie sales initiaties are deliered and total reenue maximised -Works proactiely to improe guest satisfaction and comfort, deliering a positie and timely response to guest enquiries and problem resolution -Deliers on plans and objecties where sales initiaties & hotel targets are achieed -Manages the sales team fostering a culture of growth, deelopment and performance within the department -Responsible for the departmental budget, ensuring that costs and inentory are controlled, that productiity and performance leels are attained -Builds and maintains effectie working relationships with all key stakeholders -Reiews and scrutinizes the business performance, proiding recommendations that will drie financial performance -Ensures adherence and compliance to all legislation where due diligence requirements and best practice actiities are planned, deliered and documented for internal and external audit, performing follow-up as required Requirements of the Director of Sales: -Proen experience in sales with excellent problem-soling capabilities -Excellent managerial skills with a hands-on approach and lead-by-example work style -Commitment to exceptional guest serice with a passion for the hospitality industry -Ability to find creatie solutions, offering adice and recommendations -Personal integrity, with the ability to work in an enironment that demands excellence, time and energy -Experienced in using IT systems on arious platforms -Strong communication skills Join us in our mission to make eery moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we beliee that people are our number one asset. As one of the world s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us. Interested candidates can share the resume at girraj.goyal@radisson.com

INDICATORS OF SUCCESS Financial(GOP, Restaurant Reenue, Aerage Check, Labour Control). CustomerSatisfaction and loyalty goals (Medallia Score, Comment Cards, annual qualityreiew). Achieementof employee engagement surey (Kenexa) and retention goals for department). AREAS OF RESPONSIBILITY Participatesin the deelopment and implementation for of business strategies for the restaurantwhich are aligned with Radisson s oerall mission, ision alues and strategies Deelops andimplements strategies for department Monitorsstatus regularly and adjusts strategies as appropriate Deelops andimplements strategies for the assigned Food & Beerage outlets that supportachieement of the hotel s goals Deelops andimplements strategies to achiee reenue and profit goal Assists inthe deelopment of the marketing plan for assigned outlet by keeping current oncompetitors on a regular basis Deelops andimplements special promotions and employee incenties Proidesemployees with current up-to-date information on menu offerings Increasessales by coaching employees on effectie sales techniques Maximizesproductiity by using forecasting techniques to adjust scheduling Manages theoperation of assigned restaurant or outlet Coordinatesthe set-up of restaurant or outlet areas in accordance with Radisson Hotelsstandards Confirmsdaily specials and new menu additions with Executie Chef Manages thefood and beerage serice proided in assigned outlet; coaches employees oneffectie serice and food presentation techniques Inspectsrestaurant and outlet areas on an on-going basis and takes appropriate steps toensure facilities meet or exceeds the hotel s standards at all times Leads staffmeetings; conducts daily pre-shift meetings to discuss specials, house count,reserations and new menu items Assists inquarterly inentories Deelops andimplements strategies and practices which support employee engagement Recruits andselects qualified candidates Proidesemployees with the orientation and training needed to understand expectationsand perform job responsibilities Communicatesperformance expectations and proides employees with on-going feedback Proidesemployees with coaching and counseling as needed to achiee performanceobjecties and reach their fullest potential Creates 100%guest satisfaction by proiding the Yes I Can! experience through performancethat demonstrates the standards of, genuine hospitality and exceeding guestexpectations Giespersonal attention, takes personal responsibility and uses teamwork whenproiding guest serice Listens,apologizes with empathy, finds a solution and follows through when resolingguest problems Proides YesI Can! genuine hospitality and teamwork on an ongoing basis Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction Performs otherduties required to proide the serice brand behaior and genuine hospitality Adheres tohotel policies and procedures Attends workon time and as scheduled Followshotel grooming and hygiene standards Minimisesafety hazards by following all safety rules and procedures KeepsManager promptly and fully informed of all problems or unusual matters ofsignificance Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achiee the oerall objectiesof this position Maintains afaourable working relationship with all other hotel employees to foster andpromote a co-operatie and harmonious working enironment

We are seeking a dedicated and detail-oriented Guest Service Associate (GSA) - Housekeeping to join our team in Jaipur. As a GSA - Housekeeping, you will play a crucial role in maintaining the cleanliness, hygiene, and overall guest satisfaction of our hotel. Ensure impeccable cleanliness standards in all assigned areas of the hotel, including guest rooms, public spaces, and offices. Use departmental master keys and other keys responsibly to maintain guest and property safety and security. Respond promptly and courteously to guest requests and inquiries. Collaborate with other departments to provide seamless service and maintain high productivity. Perform cleaning duties efficiently, following established procedures and using appropriate cleaning products. Maintain and organize cleaning supplies and equipment. Assist in maintaining the overall appearance and cleanliness of the hotel. Diploma in Tourism / Hospitality Management. Minimum 1 year of relevant experience in a similar capacity. Excellent reading, writing and verbal proficiency in English language. Ability to speak other languages an

Position Overview: We are seeking a dynamic and customer-focused Front Office Executive to join our team at Fairmont Mumbai. As the first point of contact for our guests, the Front Office Executive plays a crucial role in ensuring exceptional service from arrival to departure. Key Responsibilities: Guest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience. Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail. Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally. Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions. Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests. Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay. Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention. Team Collaboration: Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise. Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records. Previous experience in a similar role within the hospitality industry is preferred. Exceptional customer service skills with a friendly and outgoing personality. Strong communication skills, both verbal and written, with pr

We are looking for a dynamic Guest Relations Associate to join our team at Fairmont Mumbai. In this role, you will be the face of the hotel, responsible for creating memorable experiences for our guests and ensuring their stay exceeds expectations. Key Responsibilities: Warm Welcome: Greet guests upon arrival with a warm and friendly demeanor, providing a personalized and memorable welcome experience. Guest Assistance: Assist guests with check-in and check-out procedures, ensuring a seamless and efficient process while maintaining the highest levels of hospitality. Anticipate Needs: Anticipate guest needs and preferences, proactively offering assistance, information, and recommendations to enhance their stay. Problem Resolution: Act as a point of contact for guest inquiries, concerns, and complaints, resolving issues promptly and effectively to ensure guest satisfaction. VIP Services: Provide personalized services to VIP guests, including arranging special amenities, coordinating special requests, and ensuring VIP preferences are met. Concierge Services: Assist guests with reservations, transportation arrangements, and recommendations for dining, entertainment, and sightseeing options. Guest Communication: Maintain clear and open communication with guests, keeping them informed about hotel services, facilities, and special events. Relationship Building: Build and maintain strong relationships with guests, ensuring their loyalty and satisfaction with their Fairmont Mumbai experience. Team Collaboration: Collaborate with other departments, including front office, housekeeping, and food and beverage, to ensure seamless guest experiences and resolve any issues that may arise. Previous experience in guest relations, customer service, or hospitality is preferred. Excellent interpersonal and communication skills, with fluency in English (additional languages are a plus). Strong problem-solving abil

WHAT YOU WILL BE DOING: Functions as the primary strategic business leader with overall responsibility of operations of the Hotels under the portfolio to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Drive voice of Guest Score and Guest satisfaction as a key deliverables for HODs. Act as an Accor Ambassador aiming to enhance the company image and market reputation. Attract, train, retain & coach leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. YOUR EXPERIENCE AND SKILLS INCLUDE: 12 + years industry experience with minimum 2 years of experience in similar role. Strong Operational background will be an added advantage Proven track re

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Food and Beverage Operations Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Uses coaching skills throughout the property. Demonstrates self confidence, energy and enthusiasm. Motivates and encourages staff to solve guest and employee related concerns. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Follows up to ensure complaints have been addressed to the guests satisfaction. Develops a relationship with all guests to build repeated clientele internally and externally. Additional Responsibilities as Assigned Complies with all corporate accounting procedures. Assists GM as needed with annual Quality audit. .

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Supporting Developing & Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Monitors all day to day activities of direct reports. Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. Managing and Conducting Human Resource Activities Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. Utilizes all available on the job training tools for employees. .

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards and procedures. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals Understands and complies with loss prevention policies and procedures. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Empowers employees to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Ensures employees understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system. Assisting Human Resources Activities Participates as needed in the investigation of employee and guest accidents. Observes service behaviors of employees and providing feedback to individuals. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Ensures employees are cross-trained to support successfully daily operations. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. .

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Ensures employee recognition is taking place on all shifts. Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strives to improve service performance. Collaborates with the Front Office Manager on ways to continually improve departmental service. Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Sets a positive example for guest relations. Displays outstanding hospitality skills. Empowers employees to provide excellent customer service. Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Provides feedback to employees based on observation of service behaviors. Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures compliance with all Front Office policies, standards and procedures. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Functions in place of the Front Office Manager in his/her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff. Participates in department meetings. .

TatSaraasa Resort & Spa is looking for GRE (Guest Relation Executive) to join our dynamic team and embark on a rewarding career journey Guest Assistance: Welcome guests, provide information, and assist with their needs and requests This may include check-in/check-out procedures, room allocation, luggage handling, and escorting guests to their accommodations Customer Service: Deliver excellent customer service by promptly and professionally addressing guest inquiries, concerns, and complaints Handle difficult situations with tact and diplomacy to ensure guest satisfaction Communication: Maintain clear and effective communication with guests, both in person and through various channels such as telephone, email, and social media Provide accurate and helpful information about facilities, services, and local attractions Problem Resolution: Proactively identify and resolve guest issues and complaints in a timely and efficient manner Collaborate with relevant departments or individuals to address and resolve any service-related problems Guest Feedback: Collect and analyze guest feedback to identify areas for improvement Take appropriate action to enhance the guest experience based on feedback received Relationship Building: Foster positive relationships with guests, ensuring their loyalty and satisfaction Anticipate and fulfill guest needs to create a personalized and memorable experience Coordination: Collaborate with various departments, such as housekeeping, food and beverage, and maintenance, to ensure smooth guest experiences Coordinate special requests, such as room setups, amenities, and event arrangements Administrative Tasks: Perform administrative duties related to guest relations, such as maintaining guest records, updating databases, preparing reports, and processing guest requests or reservations Crisis Management: Handle emergency situations and guest complaints effectively, remaining calm and composed under pressure Follow established procedures and protocols to ensure the safety and well-being of guests Product Knowledge: Stay updated on the features, amenities, and services offered by the organization Possess a thorough understanding of local attractions, transportation options, and other relevant information to assist guests effecti

Mastering the front desk Top-level skills in guest relation is a non-negotiable prerequisite of this role. As the person in charge, youll be responsible in developing the necessary policies and procedures for all reception-related functions. Likewise, part of your to-do list is to make sure that the latest magazines, newspapers and brochures are on display in the receptionadd in the client directory signage, too! Outdated ones, however, should already be out of sight. Anticipating the needs of our clients and guests While you keep the front desk activities on track, you will be the go-to person for all concerns in the reception area. Day in and day out, youll promptly tend to telephone queries and requests, all while maintaining professionalism and politeness at all times. Also part of your scope is to ensure that the front office is neat and organised. On top of handling the booking of the conference rooms, youll also pitch in some help in event-related tasks, such as flower arrangements, for one. This role will also see you participating in emergency evacuation procedures and crisis management when needed. Being a JLL brand enforcer Do you believe that first impressions last As the first person that our visitors will see, its important that youre conscious of your professional imagealways feeling confident and looking your best (i.e., sticking to the dress code.) Your commitment to our brand promise of client service would be befitting, as you will deal with the varying demands of visitors and employees. In all your activities, youll need to keep in mind that you follow the companys regulations and requirements. Sound like you To apply you need to be: Skilled on the job You should be adept in front desk and back office processes with strong admin skills. Familiarity with occupational safety requirements and continuous improvement initiatives is also helpful for you to land this job. And if you can also match these abilities with a computer-savviness, then you might be the one were looking for! A client hero Got upbeat and pleasant attitude This role is the perfect opportunity for you to show off your people skills, which will ease your interactions with different kinds of clients. Your superior organisational skills will also come in handy when its time for you to prepare client report. Key Responsibilities Welcome and greet guests warmly upon arrival Handle guest inquiries, requests, and concerns promptly and efficiently Coordinate with various departments to fulfill guest requirements Process check-ins and check-outs (if in hospitality setting) Maintain detailed guest records and preferences Handle reservation modifications and special arrangements Resolve complaints and service recovery situations diplomatically Provide local information and recommendations to guests Ensure all guest communications are handled professionally Support VIP guest arrangements when required Monitor guest satisfaction and implement improvements Qualifications Bachelor's degree in Hospitality Management, Business, or related field preferred Previous experience in customer service or hospitality roles Excellent communication and interpersonal skills Professional appearance and demeanor Problem-solving abilities and attention to detail Ability to remain calm under pressure Computer literacy and knowledge of reservation systems Foreign language proficiency (advantageous) Skills Strong customer service orientation Excellent verbal and written communication Cultural sensitivity and awareness Conflict resolution Time management Team collaboration Basic accounting/cash handling

The job involves leading the front office operations to ensure smooth guest check-ins and check-outs, along with managing reservations using IDS Software. Maintaining high standards of guest satisfaction and staff efficiency is crucial in this role. Responsibilities include training and supervising front office team members, handling VIP check-ins and guest complaints, managing daily reservations and reports in IDS Software, coordinating with housekeeping and F&B teams, and monitoring room availability and revenue generation. Requirements for this position include a degree in Hotel Management or a relevant field, minimum 3 years of front office experience with IDS Software, excellent leadership and problem-solving skills, and strong communication and grooming standards. This is a full-time job with benefits such as food provided, day shift schedule, and a performance bonus. The work location is in person.,

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Key Responsibilities: Deelop and implement long-term F&B strategies aligned with the hotel s oerall ision and goals. Oersee the daily operations of all F&B outlets, banquet operations, and room serice. Drie innoation in menu planning, serice deliery, and guest experience. Ensure adherence to brand standards, hygiene practices (HACCP), and serice quality. Prepare and manage departmental budgets, forecasts, and P&L analysis. Monitor food and beerage costs, labor costs, and other KPIs to maximize profitability. Identify opportunities to drie reenue growth through promotions, eents, and upselling. Lead, coach, and motiate a high-performing F&B team, including managers, chefs, and serice staff. Conduct regular training programs to enhance product knowledge and serice excellence. Create succession plans and staff deelopment programs. Maintain a strong presence in the outlets to ensure guest satisfaction and resole any concerns promptly. Foster relationships with VIP guests, corporate clients, and eent planners. Respond to feedback through arious channels (guest sureys, social media, in-person). Ensure compliance with local laws, health and safety regulations, licensing, and sanitation standards. Monitor inentory, stock rotation, and endor management.

Are you fluent in Dutch or PolishAre you looking to build your career in a dynamic, multilingual customer service environmentDo you thrive on helping guests feel heard, supported, and well-informedAt Fusion CX, we are hiring Reservation Employees to join our growing team in Kosovo. If you have a passion for hospitality, strong communication skills, and enjoy providing high-quality service through multiple channels, this is your chance to shine. Whether you are looking for jobs in Kosovo in the hospitality or travel industry or aiming to grow in a performance-driven global company, this role could be your perfect fit. Apply now! Job Description Reservation Employee Job Purpose The Reservation Employee ensures seamless communication for all incoming phone and written inquiries to achieve maximum guest satisfaction. You will actively sell all available accommodation, optimize occupancy by understanding individual guest preferences, and apply up-selling and cross-selling strategies in line with the company s pricing policies. You ll work closely with team members and provide support across departments when required. Main Responsibilities Advise guests individually on Tropical Islands offerings via phone, email, and chat. Actively sell accommodations to optimize occupancy based on guest preferences. Execute up-selling and cross-selling strategies (e.g., upgrades, additional services). Process and manage reservations, changes, cancellations, and no-shows through booking platforms (e.g., Booking.com, Expedia). Follow up on reservations, options, and cancellation deadlines. Maintain accurate customer data using Fidelio Suite 8 and external systems. Sell and handle issues related to tickets, vouchers, and service coupons. Assist guests directly and conduct on-site guided tours. Distribute brochures and promotional materials. Contribute to reporting, data analysis, and statistical tracking. Attend internal and external trainings and apply learnings in practice. Collaborate with other departments to ensure smooth communication and workflow. Support departments during peak periods (e.g., Front Office, Camping Reception, Group Event Reservations, Complaint Management). Regularly monitor communication channels for functionality and availability. Follow quality and reservation standards; maintain accuracy and professionalism. Use work materials responsibly. Perform additional tasks essential for operational continuity. Job Requirements Reservation Employee Required Qualifications Ideally, vocational training in Hospitality, Tourism, or the Travel industry. Initial work experience in responsibilities listed. Proficiency in hotel software (preferably Micros Fidelio Suite 8). Proficient in Dutch or Polish language. Team Collaboration Participate in team meetings, project groups, and trade fairs as needed. Ensure effective cross-functional collaboration with other departments. Skills Competencies Friendly and professional demeanor Pleasant phone voice and strong communication skills Independent, reliable, and goal-driven High sense of quality and responsibility Resilient under pressure, adaptable, and proactive Strong organizational and team-oriented mindset Customer service-focused with high motivation for learning Why Join Fusion CX At Fusion CX, we believe every employee is part of our global family. When you join us as a Reservation Employee in Kosovo, you become part of an organization that thrives on collaboration, innovation, and excellence in customer service. Work in a multicultural, fast-paced environment where your contributions matter. Join one of the most exciting customer service teams in Kosovo, focused on guest satisfaction and travel support. Grow your career with continuous learning, coaching, and internal mobility opportunities. Be part of a company that values people-first leadership, performance, and personal development. Enjoy a positive work culture where teamwork and professional growth are celebrated. Looking for hospitality and customer service jobs in Kosovo that offer long-term career opportunitiesApply now and take the next step in your journey with Fusion CX. Upload your CV/resume or any other relevant file. Max. file size: 64 MB. Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication. Reservation Employee Dutch / Polish Kosovo We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

We are seeking a dedicated GSA - Front Office to join our team in Jaipur, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence. Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail Handle guest inquiries, requests, and complaints promptly and professionally Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively Collaborate with other departments to ensure seamless guest experiences Process room reservations, modifications, and cancellations using the hotel management system Manage cash transactions and maintain accurate financial records Ensure the front desk area is organized, clean, and presentable at all times Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting Diploma in Tourism / Hospitality Management Minimum 1 year of relevant experience in a similar capacity Excellent reading, writing and verbal proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint

To ensure smooth functioning of the Stewarding Department. Essential functions include planning, scheduling, problem solving, conducting inspections and interacting with the team to ensure operative effectiveness. Ensure that all procedures are maintained as per the standards. To be able to anticipate and meet guests needs and to possess insatiable desire to attain the highest levels of quality and cleanliness. Ensure to be able to maintain and improve overall quality standards. Any matter which may effect the interests of ACCOR should be brought to the attention of the Management. Ensure that cleanliness and personal hygiene of the Stewarding Department personnel is maintained as per the standards. Ensure that the team has been trained for all safety provisions. Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. Achieve guest satisfaction and organizational profitability through effective utilization of all resources Manage and direct the daily activities of all personnel in the department. To ensure that crockery, cutlery, glassware and hollowware are maintained as per the standards. Ensure that cleanliness, orderliness, sanitation and attractiveness of all the service areas are maintained as per the standards. Ensures that safety measures are followed at all times. Train and instruct employees in accordance with Company Policy. Relevant degree or diploma

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. .

Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the propertys restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met for Restaurant Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant. Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Maintains food preparation handling and correct storage standards. Recognizes superior quality products, presentations and flavor. Plans and manages food quantities and plating requirements for the restaurant. Communications production needs to key personnel. Assists in developing daily and seasonal menu items for the restaurant. Ensures compliance with all applicable laws and regulations regulations. Follows proper handling and right temperature of all food products. Estimates daily restaurant production needs. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Checks the quality of raw and cooked food products to ensure that standards are met. Determines how food should be presented and creates decorative food displays. Leading Kitchen Team Supervises and coordinates activities of cooks and workers engaged in food preparation. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Leads shift teams while personally preparing food items and executing requests based on required specifications. Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Encourages and builds mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Ensuring and maintaining the productivity level of employees. Ensures employees are cross-trained to support successful daily operations. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishing and Maintaining Restaurant Kitchen Goals Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc. Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Effectively investigates, reports and follows-up on employee accidents. Knows and implements company safety standards. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Handles guest problems and complaints. Interacts with guests to obtain feedback on product quality and service levels. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. Manages employee progressive discipline procedures. Participates in the employee performance appraisal process, providing feedback as needed. Uses all available on the job training tools for employees. Assists as needed in the interviewing and hiring of employee team members with appropriate skills. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. .

As a Restaurant Server, you will be responsible for welcoming and escorting guests to their tables with a warm and professional demeanor. You will also be expected to accurately take food and beverage orders and communicate them promptly to the kitchen and bar staff. Serving guests in a timely, efficient, and courteous manner is crucial to ensure a positive dining experience. It will be your duty to ensure that tables are properly set up and maintained throughout the service by clearing and resetting as necessary. Handling guest queries and complaints with prompt and effective responses is essential to maintain guest satisfaction. You must possess a comprehensive knowledge of the food and beverage menu items, including their ingredients, preparation methods, and presentation. Assisting in the setup and breakdown of service areas before and after each meal period is part of your responsibilities. You are required to maintain cleanliness and hygiene standards in the dining area and service stations according to hotel and safety regulations. Checking with guests to ensure their satisfaction, anticipating their additional needs, and upselling food and beverage items to maximize revenue are key aspects of the role. Furthermore, you will be involved in inventory management tasks such as stock control and supply requisition. Collaboration with other hotel departments is necessary to ensure smooth service operations. Adherence to cash handling and billing procedures, as well as maintaining grooming and personal hygiene standards as per hotel policy, is expected. Attending departmental briefings, trainings, and meetings as required is mandatory. Additionally, providing support for banquet and event service operations when needed is part of the job scope. This position is full-time and permanent, with benefits including food provision and Provident Fund. The work location for this role is in person, requiring your physical presence at the designated dining area.,