1123 Guest Satisfaction Jobs - Page 7

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work exper...

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work exper...

To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Ensure to remain alert, courteous and helpful to the guests and co...

We are seeking an experienced and innovative Executive Chef to lead our culinary operations. The ideal candidate will be responsible for overseeing all aspects of the kitchen, ensuring exceptional food quality, cost efficiency, and guest satisfaction. Key Responsibilities: Plan, develop, and execute menus across restaurants, banquets, and in-room dining. Lead, train, and motivate the kitchen brigade to maintain high culinary standards. Control food costs, manage inventory, reduce wastage, and negotiate with vendors. Ensure compliance with FSSAI, HACCP, and hygiene/sanitation standards. Coordinate with F&B service teams to deliver smooth dining experiences. Innovate and introduce seasonal spe...

A Front Office Coordinator assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. What will I be doing As Front Office Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist the Front Office Manager with daily Front Office operations Provide prompt service and actively seek opportunities to drive Guest satisfact...

The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. What will I be doing As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance wit...

Develop and implement strategic sales plans, including goal setting, budgeting, and forecasting to maximize revenue across group, transient, and catering/banquet sales Analyze market trends, competition, and customer needs to adapt strategies and ensure business growth Lead and manage the sales team, including recruitment, performance management, and professional development Oversee all marketing, advertising, and public relations activities in collaboration with corporate departments Actively participate in sales presentations, property tours, and high-level customer meetings Engage with community and professional organizations to maintain visibility and promote a positive brand image Monit...

Culinary Leadership: Assist the Executive Chef in overseeing the kitchen operations and providing culinary leadership to the kitchen staff. This involves ensuring the quality and consistency of food preparation, implementing menu enhancements, and maintaining high standards of food presentation. Menu Development: Collaborate with the Executive Chef in developing and updating menus that align with the concept, seasonality, and customer preferences. This includes creating new dishes, adapting recipes, and incorporating innovative culinary trends. Kitchen Management: Assist in managing the day-to-day operations of the kitchen, including staffing, scheduling, and food inventory management. Coord...

Responsible for serving the clients and guests according to Sodexo standard and to perform duties as delegated by the Chef Manager Key Result Areas: Prepare indents for FB section as per the consumption pattern, and keep proper track of breakages, and maintain consumption reports and costs of department Ensure implementation of company discipline at site Adhere to proper food hygiene and storage practices. Keep track on Standard Service Timing Clearance as per Standards. Keep track of staff duty roasters briefing. Keep track of Sales. Ensure all Process Checklist are followed and updated regularly. Ensure complete care and handling in relation to catering service and buffet equipment Observe...

-Ensures the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are deliered to the highest leel -Works proactiely to improe guest satisfaction and comfort, deliering a positie and timely response to enquiries and problem resolution -Deelops and implements plans where kitchen initiaties & hotel targets are achieed -Leads and manages the kitchen team, fostering a culture of growth, deelopment and performance within the department -Prepares and is responsible for the departmental budget, ensuring that costs and inentory are controlled, that productiity and performance leels are attained -Builds and maintains effectie working re...

Superise and coordinate daily bar operations, ensuring smooth functioning and guest satisfaction. Greet and interact with guests in a professional and friendly manner. Ensure proper preparation and serice of beerages according to hotel standards. Handle guest complaints efficiently and resole issues promptly. Maintain cleanliness, hygiene, and safety standards at the bar area. Train, motiate, and guide bartenders and bar attendants. Prepare staff duty rosters and allocate tasks. Ensure grooming standards and professional conduct of bar staff. Conduct regular briefings to update staff on promotions, specials, and serice standards. Monitor bar sales and achiee reenue targets. Control costs by ...

Key Responsibilities of the Commis Chef (Indian/Continental): -Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are deliered to the highest leel -Works as part of a team that maximizes guest satisfaction and comfort, deliering a positie and timely response to enquiries and problem resolution -Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner -Deliers on departmental plans and objecties, where hotel initiaties & targets are achieed -Collaborates with their immediate report, ensuring that costs and inentory are controlled,...

Key Responsibilities of the Purchasing Manager: -Supports the smooth running of the purchasing department, exerting diligent financial process control under company and business procedures -Works proactiely with all key stakeholders to maximize guest satisfaction and comfort, sourcing quality products whilst deliering a positie and responsie approach to enquiries and problem resolution -Deelops and implements business strategies where objecties are communicated at all leels, performance is measured accurately and reported upon in a timely manner -Manages the life cycle of the team within the department, fostering a culture of growth, deelopment and performance -Responsible for the purchasing...

Supports the smoothrunning of the reserationsdepartment, where all aspects of the guest journey and experience are delieredto the highest leel Works as part of ateam that maximizes guest satisfaction and comfort, deliering a positie and timelyresponse to guest enquiries and problem resolution Takes responsibilityfor the duties and tasks assigned to the role, ensuring that all work is carriedout in a timely and professional manner Deliers ondepartmental plans and objecties, where hotel initiaties & targets areachieed Collaborates withtheir immediate report, ensuring that costs and inentory are controlled, thatproductiity and performance leels are attained Builds and maintainseffectie working ...

Role: Guest Relations Executive Exp: 3-8 Years Location- Gurugram HR A. Guest Relations Management 1. Proficient in Handling of Front Office, Reception Area and EPBAX 2. Ensure walk-in clients /Visitors / Vendors handling and their general hospitality. 3. Vendor Administration & Management. 4. Sound Communication, Presentation and interpersonal skills 5. Can manage and handle Internal and External communications. 6. Maintaining Directors Office Calendar, Planning & Ensuring priorities of Daily Agenda, Conference and meeting area are well equipped and planned. 7. Guest Relation and PR Communication with external clients and vendors on regular basis As per business and work requirements. 8. Co...

Prime Function: To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Ensure to remain alert, courteous and helpful to t...

1+ years experience working in a 5+ star hotel, cruise ship or high-volume restaurants performing the functions in a similar position. Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar. High school diploma or foreign equivalency is required. Comply with company policy regarding waste separation and environmental compliance. Assist with achieving departmental guest satisfaction targets and food and beverage revenues by providing a memorable dining experience for all guests and team members. Follows and is compliant with all HESS rules and regulations. Ensures that assigned station is properly setup and maintained through service. Ens...

Key Responsibilities: Warmly welcome guests on arrial and ensure smooth check-in/check-out procedures. Proide personalized assistance to VIPs, repeat guests, and long-stay guests. Handle guest inquiries, requests, and complaints promptly and efficiently. Maintain a strong presence in the lobby to assist and engage with guests. Coordinate with other departments Housekeeping, F&B, Concierge, Reserations, etc. to ensure guest needs are met. Promote hotel facilities, serices, and special offers to enhance guest experience. Assist in arranging trael, transportation, sightseeing, and restaurant bookings. Maintain guest history records and ensure preferences are captured for future stays. Prepare w...

Responsible for serving the clients and guests according to Sodexo standard and to perform duties as delegated by the Chef Manager Key Result Areas: Prepare indents for FB section as per the consumption pattern, and keep proper track of breakages, and maintain consumption reports and costs of department Ensure implementation of company discipline at site Adhere to proper food hygiene and storage practices. Keep track on Standard Service Timing Clearance as per Standards. Keep track of staff duty roasters briefing. Keep track of Sales. Ensure all Process Checklist are followed and updated regularly. Ensure complete care and handling in relation to catering service and buffet equipment Observe...

Responsibilities: Create an exceptional concierge experience for high-profile clients. Welcome guests with grace, maintain a sophisticated environment, manage premium hospitality, and ensure every interaction reflects discretion and excellence.

Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists in leading the emergency response team for all facility issues. Education and Experience High school diploma or GED; 3 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR 2-year degree from an accredited university in Building and Construction, Engineerin...

Assists the propertys Banquets/Catering Department in the property's reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brands service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes rev...

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Guest Services and Front Desk Operations Utilizes interpersonal and communication skills to lead, influence, and enco...

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and ma...

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work...