Guest service associate - housekeeping

Fairmont Hotels Resorts

0 - 3 years

1 - 4 Lacs

mumbai

Posted:23 hours ago| Platform:

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Skills Required

housekeeping hospitality basic interpersonal skills guest satisfaction management systems property management customer service management guest service associate

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Discription:

We are seeking a dedicated Guest Service Associate - Housekeeping to join our team in Mumbai, India. In this role, you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction in our hotel.

Ensure guest rooms and public areas are cleaned and maintained to the highest standards
Respond promptly and efficiently to guest requests and concerns
Collaborate with other departments to provide seamless service
Maintain inventory of cleaning supplies and linens
Adhere to safety and sanitation protocols
Assist in training new team members on housekeeping procedures
Participate in regular quality inspections to maintain service standards
Report any maintenance issues or safety hazards to the appropriate personnel
Contribute to the overall guest experience through exceptional service and attention to detail

Proven experience in housekeeping, preferably in a hotel or hospitality setting
Strong customer service skills with a guest-centric approach
Excellent attention to detail and high standards of cleanliness
Ability to work efficiently in a fast-paced environment
Good communication and interpersonal skills
Team-oriented mindset with a willingness to collaborate across departments
Physical stamina to perform cleaning tasks and stand for extended periods
Flexibility to work various shifts, including weekends and holidays
Knowledge of cleaning products, equipment, and safety procedures
Experience with property management systems (e. g. , Opera) is a plus
Basic computer skills for managing schedules and reports
Ability to prioritize tasks and manage time effectively
Positive attitude and willingness to go above and beyond for guest satisfaction
Knowledge of the hospitality industry and current cleaning standards is preferred

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