2402 Guest Satisfaction Jobs - Page 6

Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Human Resources, Hotel and...

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work exper...

Functions as the strategic business leader of the propertys Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintece. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the ficial performance of the department and developing positive owner relations. Develops and implements property-wide strategies th...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to...

WHAT YOU WILL BE DOING: Functions as the primary strategic business leader with overall responsibility of operations of Hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.. Personally drive and support the sales, Marketing and Distribution. Drive voice of Guest Score and Guest satisfaction as a key deliverables for HODs. Act as an Accor Ambassador aiming to enhance the company image and market reputation. Attract, train, retain & coach executive committee team members and leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business n...

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Guest Services and Front Desk Operations Utilizes interpersonal and communication skills to lead, influence, and enco...

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable Position works with employees to clean and maintain guestrooms and public space Completes inspections and holds people accountable for corrective action Position assists in ensuring guest and employee satisfaction while maintaining the operating budget CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experienc...

Assists in leading the property s segmented sales effort (eg, group, transient, association, corporate, etc) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives Achieves personal booking goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales...

Responsible for serving the clients and guests according to Sodexo standard and to perform duties as delegated by the Chef Manager Key Result Areas: Prepare indents for FB section as per the consumption pattern, and keep proper track of breakages, and maintain consumption reports and costs of department Ensure implementation of company discipline at site Adhere to proper food hygiene and storage practices. Keep track on Standard Service Timing Clearance as per Standards. Keep track of staff duty roasters briefing. Keep track of Sales. Ensure all Process Checklist are followed and updated regularly. Ensure complete care and handling in relation to catering service and buffet equipment Observe...

To maintain hygiene and cleanliness for allotted areas. Key Responsibilities Clean and maintain all areas assigned Collection and disposable of garbage Work area cleaning and sanitization Refilling of all consumables Use of appropriate cleaning equipment and chemicals Duties as scheduled for each work area Maintain high level of Safety and hygiene Respond and close all calls with regards to immediate assistance for cleaning Daily rounds of allocated area Well-groomed at all times Complying with all HSE requirements Ensuring the cleanliness and hygiene of allocated area Usage of appropriate cleaning agents and equipment Completing work allotted within the defined time and frequency Being well...

Culinary Leadership: Assist the Executive Chef in overseeing the kitchen operations and providing culinary leadership to the kitchen staff. This involves ensuring the quality and consistency of food preparation, implementing menu enhancements, and maintaining high standards of food presentation. Menu Development: Collaborate with the Executive Chef in developing and updating menus that align with the concept, seasonality, and customer preferences. This includes creating new dishes, adapting recipes, and incorporating innovative culinary trends. Kitchen Management: Assist in managing the day-to-day operations of the kitchen, including staffing, scheduling, and food inventory management. Coord...

Culinary Leadership: Assist the Executive Chef in overseeing the kitchen operations and providing culinary leadership to the kitchen staff. This involves ensuring the quality and consistency of food preparation, implementing menu enhancements, and maintaining high standards of food presentation. Menu Development: Collaborate with the Executive Chef in developing and updating menus that align with the concept, seasonality, and customer preferences. This includes creating new dishes, adapting recipes, and incorporating innovative culinary trends. Kitchen Management: Assist in managing the day-to-day operations of the kitchen, including staffing, scheduling, and food inventory management. Coord...

Culinary Leadership: Assist the Executive Chef in overseeing the kitchen operations and providing culinary leadership to the kitchen staff. This involves ensuring the quality and consistency of food preparation, implementing menu enhancements, and maintaining high standards of food presentation. Menu Development: Collaborate with the Executive Chef in developing and updating menus that align with the concept, seasonality, and customer preferences. This includes creating new dishes, adapting recipes, and incorporating innovative culinary trends. Kitchen Management: Assist in managing the day-to-day operations of the kitchen, including staffing, scheduling, and food inventory management. Coord...

Responsibilities Greet and welcome guests with a warm and friendly demeanor, ensuring a positive first impression. Address guest inquiries, concerns, and special requests promptly and professionally, providing accurate information and personalized solutions. Coordinate with various departments to ensure seamless guest experiences, from check in to check out. Maintain up to date knowledge of hotel services, amenities, and local attractions to offer recommendations and enhance guest experiences. Handle guest feedback and complaints with empathy and efficiency, ensuring swift resolution and guest satisfaction. Assist in organizing and executing guest related events, activities, and special occa...

At IHCL, we believe our employees are our greatest asset We are committed to fostering a dynamic work environment that encourages in ation, collaboration, and personal growth Join us in creating memorable experiences and shaping the future of hospitality Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity To ensure cleanliness & upkeep of the hotel and provide highest level of service and comfort which enkindles guest isfaction while keeping in line with the brand guidelines and departmental SOPs Essential Job Tasks itoring cost and budgets for the department Inspection of rooms and public area ensuring that all the sta...

At IHCL, we believe our employees are our greatest asset We are committed to fostering a dynamic work environment that encourages in ation, collaboration, and personal growth Join us in creating memorable experiences and shaping the future of hospitality Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity To ensure cleanliness & upkeep of the hotel and provide highest level of service and comfort which enkindles guest isfaction while keeping in line with the brand guidelines and departmental SOPs Essential Job Tasks itoring cost and budgets for the department Inspection of rooms and public area ensuring that all the sta...

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work exper...

OrganizationHyatt Centric Ballygunge Kolkata. Summary. To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.. To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action...

Serve food and beverage to guests in the assigned place of work. Provide courteous, professional, efficient, and flexible service to maximize guest satisfaction. Ensure all guests receive high-quality service and leave satisfied. Maintain a clean and organized workspace while adhering to health and safety standards. Collaborate with other team members to achieve sales targets and improve customer satisfaction. Handle guest complaints professionally and courteously. Job Requirements Relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years of work experience in hotel operations. Good customer service, communication, and interpersonal skills. Ability to work well under p...

We are looking for a skilled professional to join our team as an Outlet Manager in Destination Hotels. The ideal candidate will have a strong background in managing outlets and leading teams, with excellent communication and problem-solving skills. Roles and Responsibility Manage daily operations of the outlet, ensuring high-quality service and customer satisfaction. Lead and motivate a team of staff members to achieve sales targets and improve performance. Develop and implement strategies to increase revenue and profitability. Maintain high standards of quality, hygiene, and safety. Analyze sales data and market trends to identify opportunities for growth. Build relationships with suppliers...

We are looking for a highly skilled and experienced Spa Receptionist to join our team at Fairmont Hotels & Resorts. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch customer service. Roles and Responsibility Manage the front desk and reception area, ensuring a welcoming atmosphere for guests. Handle guest inquiries, resolve issues, and provide information on hotel services and amenities. Coordinate with other departments to ensure seamless operations and high-quality service delivery. Maintain accurate records of guest interactions, transactions, and preferences. Ensure the reception area is clean, organized, and...

We are looking for a highly skilled and experienced Guest Service Associate to join our team in the Food & Beverage Service department. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our guests. Roles and Responsibility Manage guest complaints and resolve issues professionally. Provide exceptional customer service to ensure high levels of satisfaction. Maintain accurate records of guest interactions and transactions. Collaborate with other departments to ensure seamless service delivery. Develop and implement effective strategies to enhance guest experience. Ensure compliance with company policies and procedures. Job Requirements Exce...

Additional Information Job Number 25189632 Job Category Food and Beverage & Culinary Location JW Marriott Bengaluru Prestige Golfshire Resort & Spa, Nandi Hills Road, Karahalli Post, Bengaluru, Karnataka, India, 562164VIEW ON MAP Schedule Full Time Located Remotely N Position Type Management Job Summary Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and...

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effecti...

We are looking for a skilled Assistant Manager to lead our Front Office team, ensuring exceptional customer service and operational efficiency. The ideal candidate will have a strong background in hospitality management and excellent leadership skills. Roles and Responsibility Manage front office operations, including reception, concierge, and bell captain services. Supervise and train front office staff to ensure high levels of customer satisfaction and professionalism. Coordinate with other departments to ensure seamless service delivery and resolve customer complaints. Implement effective strategies to enhance customer experience and increase loyalty. Monitor and control expenses to ensur...