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Taj Hotels
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Housekeeping Executive

Housekeeping Executive

Taj Hotels

5 - 6 years

7 - 8 Lacs

bargarh manali chennai

Posted:1 day ago| Platform:

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Skills Required

housekeeping front office hospitality management guest satisfaction interior decoration complaint handling process excellence inventory management room monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

At IHCL, we believe our employees are our greatest asset
We are committed to fostering a dynamic work environment that encourages in ation, collaboration, and personal growth Join us in creating memorable experiences and shaping the future of hospitality Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity

To ensure cleanliness & upkeep of the hotel and provide highest level of service and comfort which enkindles guest isfaction while keeping in line with the brand guidelines and departmental SOPs

Essential Job Tasks

itoring cost and budgets for the department

Inspection of rooms and public area ensuring that all the standards are adhered to

Areas of Responsibility

Instruct staff to get rooms ready according to guest requests
Inspect the room & fill check list Clear rooms after inspection on time Coordinate for repair or maintenance job orders with Engineering

Supervise cleaning activities like super cleaning ,deep cleaning, carpet cleaning, maintenance of artwork, ble polishing, wood polishing, pest control etc as per the schedule and ensure data is up to

Ensure that all rooms are prepared in accordance with guest preferences
Ensure all guest requests are being handled professionally and are closed within the prescribed time period Ensure all guest complaints are being handled and escalated if required

Document daily consumption record, complaint handling and compliment records
Maintain the weekly consumption for room supplies by checking physical inventory Prepare cleanliness index for each staff member for briefing and feedback Ensure proper inventory management

Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings
Ensure all vendors are able to maintain the desired standards of service throughout the year

Train the staff on SOPs and ensure they are complied with
Prepare for audits and execute all corrective measures outlined by supervisor

Assist with roster and grooming of staff
Keep track of contract staff for processing for salaries Coordinate with the HR Department for all employee related initiatives

In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job

Adherence to the Tata code of conduct, safety policies and values of the organization as defined

*In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job

Required Qualifications

Diploma/Graduate in any discipline and advanced knowledge in Hospitality Management, Housekeeping Mangement and Interior oration

Work Experience

5-6 Years

Languages Needed in Position

English

Key Interfaces- External

External & Internal Auditors

Key Interfaces- Internal

Housekeeping, Front Office, Engineering

Behavioural Competencies

Process Excellence

Result Orientation

Collaborative Engagement

Change Championship

Growth Mindset

Guest Centricity

Personal Effectiveness

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Housekeeping Executive