689 Guest Satisfaction Jobs - Page 9

The Activity Manager is responsible for planning, organizing, and overseeing recreational activities and entertainment programs for guests at Fairmont Udaipur Palace. The Activity Manager works closely with other departments to ensure smooth operations and contributes to the overall guest satisfaction. Key Responsibilities: Program Development: Design and implement a diverse range of activities and programs, including we'llness, cultural, recreational, and entertainment events, catering to various guest demographics (families, couples, solo travelers, etc). Create seasonal activity schedules that align with guest preferences and local attractions. Guest Engagement: Interact with guests to promote participation in hotel activities and gather feedback to improve offerings. Ensure activities foster a welcoming and inclusive environment. Team Leadership: Recruit, train, and manage activity staff, ensuring excellent service delivery. Provide ongoing coaching and performance evaluations to maintain high standards of guest engagement. Operational Management: Oversee the daily operations of activity programs, ensuring they run smoothly and on time. Monitor inventory of supplies and coordinate with vendors for materials or equipment needed for activities. Budget Management: Develop and manage budgets for the activities department, ensuring cost-efficiency while delivering quality experiences. Track expenses and report on financial performance of the department. Safety and Compliance: Ensure all activities comply with safety regulations and hotel policies. Conduct regular risk assessments and address any hazards related to activities or events. Marketing and Promotion: Collaborate with the marketing team to promote activities through social media, newsletters, and in-house materials. Develop packages or promotions that combine activities with other hotel services. Ability to share culture, stories and lifestyle with guests in an engaging manner. Ability to focus attention on guest needs, remaining calm and courteous at all times Good reading, writing and oral proficiency in English l

We are seeking a highly skilled and customer-focused Front Office Manager to join our team in Jaipur, India. As the Front Office Manager, you will be responsible for overseeing all front office operations, ensuring exceptional guest experiences. Oversee and manage all front office operations, including reception and guest services Ensure the highest standards of customer service and guest satisfaction Lead, train, and motivate the front office team to deliver exceptional performance Manage guest check-ins, check-outs, and inquiries efficiently and professionally Handle guest complaints and resolve issues promptly and effectively Collaborate with other departments to ensure seamless guest experiences Implement and maintain front office policies, procedures, and standards Monitor and analyze key performance indicators to drive continuous improvement Manage front office budgets and financial performance Ensure compliance with local regulations and industry standards Coordinate with sales and marketing teams to support promotional activities Implement and oversee loyalty programs to foster long-term guest relationships Conduct regular team meetings and performance evaluations Stay updated on industry trends and implement innovative practices to enhance guest experiences Strong leadership and team management skills Bachelor degree / Diploma in Tourism & Hospitality Management Minimum 1 year of relevant experience in a similar capacity Excellent reading, writing and verbal

Conducting electrocardiogram (EKG), phonocardiogram, echocardiogram, and stress tests by using electronic equipment. Ensuring cardiology patients are comfortable by answering any questions they have about the tests. Recording the results of cardiological tests and consulting with the physician on duty to schedule any follow-up tests. Assisting physicians during non-evasive cardiological procedures by monitoring the patients' heart rates and alerting the physicians to any readings outside normal ranges. Maintaining cardiological equipment and supplies with daily cleanings and adjustments. Recording supply inventory levels and restocking the supply storeroom accordingly. Troubleshooting problems with cardiological equipment and reporting any malfunctions to superiors. Staying up-to-date with cardiological developments by attending conferences and participating in research projects

Greet customers, seat them, and provide them with menus Take food and beverage orders and ensure accuracy Serve food and beverages to customers and provide exceptional customer service Clean tables and dining areas after customers leave Maintain a clean and organized dining area, including sweeping and mopping floors, wiping down tables and chairs, and keeping condiments and utensils organized Assist kitchen staff with food preparation and plating as needed Answer customer inquiries and complaints, and escalate issues to management as needed Process customer payments and reconcile cash register at the end of each shift Assist in opening and closing duties, including setting up tables and chairs, preparing condiments, and locking up at the end of the day Follow all health and safety regulations and company policies Strong communication and interpersonal skills

Greet customers, seat them, and provide them with menus Take food and beverage orders and ensure accuracy Serve food and beverages to customers and provide exceptional customer service Clean tables and dining areas after customers leave Maintain a clean and organized dining area, including sweeping and mopping floors, wiping down tables and chairs, and keeping condiments and utensils organized Assist kitchen staff with food preparation and plating as needed Answer customer inquiries and complaints, and escalate issues to management as needed Process customer payments and reconcile cash register at the end of each shift Assist in opening and closing duties, including setting up tables and chairs, preparing condiments, and locking up at the end of the day Follow all health and safety regulations and company policies Strong communication and interpersonal skills

Greet customers, seat them, and provide them with menus Take food and beverage orders and ensure accuracy Serve food and beverages to customers and provide exceptional customer service Clean tables and dining areas after customers leave Maintain a clean and organized dining area, including sweeping and mopping floors, wiping down tables and chairs, and keeping condiments and utensils organized Assist kitchen staff with food preparation and plating as needed Answer customer inquiries and complaints, and escalate issues to management as needed Process customer payments and reconcile cash register at the end of each shift Assist in opening and closing duties, including setting up tables and chairs, preparing condiments, and locking up at the end of the day Follow all health and safety regulations and company policies Strong communication and interpersonal skills

€¢ An office boy is responsible for providing general support services in an office environment. This may include making photocopies, distributing documents, answering and forwarding phone calls, and performing various administrative tasks such as filing, data entry, and scanning documents. €¢ The office boy may also be responsible for maintaining office equipment, such as photocopiers and printers, and ensuring that office supplies are well-stocked. €¢ Updating appointment calendars, creating travel vouchers, performing word processing, basic bookkeeping, and filing. €¢ Should be honest, respectful, and trustworthy.

Assist with general maintenance tasks such as cleaning, repairing, and organizing workspaces. Support operations in different departments as needed, including but not limited to production, logistics, and administrative tasks. Operate basic machinery and equipment following safety protocols and guidelines. Handle physical tasks such as lifting, carrying, and moving materials or products. Participate in team meetings and collaborate with colleagues to accomplish goals efficiently. Follow instructions from supervisors and communicate effectively to ensure tasks are completed accurately and on time. Maintain inventory levels by monitoring stock and reporting shortages or discrepancies. Adhere to company policies and procedures regarding health, safety, and environmental regulations. Continuously seek opportunities for improvement and suggest innovative solutions to enhance productivity and efficiency. Perform other duties as assigned by management.

An Office Executive is a professional who is responsible for managing day-to-day operations in an office setting. They play a vital role in ensuring the smooth running of the office and provide administrative support to the management and other staff members. Responsibilities: 1. Manage incoming and outgoing correspondence, including emails, letters, and packages. 2. Coordinate appointments, meetings, and conference calls. 3. Handle incoming phone calls and direct them to the appropriate staff members. 4. Manage office supplies, equipment, and facilities to ensure they are in good working order. 5. Maintain accurate and up-to-date filing systems. 6. Prepare reports, spreadsheets, and other documents as needed. 7. Organize and maintain records of office expenses. 8. Provide administrative support to other staff members as needed. 9. Ensure the office is kept clean and organized. 10. Implement and maintain office policies and procedures. Requirements: 1. Prior experience as an office executive, administrative assistant, or a similar role. 2. Excellent organizational and time management skills. 3. Strong verbal and written communication skills. 4. Ability to work independently. 5. Proficiency in Microsoft Office and other office productivity software. 6. Attention to detail and accuracy. 7. Ability to prioritize tasks and manage multiple assignments simultaneously.

As a Multi-Skilled Technician, you will play a key role in performing a variety of maintenance, repair, and technical tasks across different disciplines. This role requires versatility, technical expertise, and the ability to troubleshoot and solve problems efficiently. Key Responsibilities: Maintenance and Repairs: Conduct routine maintenance tasks for facilities, equipment, and machinery. Diagnose and repair mechanical, electrical, plumbing, and other technical issues. Equipment Installation: Install and set up new equipment, machinery, or systems. Ensure proper calibration and functionality of installed equipment. Troubleshooting: Identify and troubleshoot issues in a timely and efficient manner. Perform root cause analysis to prevent recurring problems. Cross-Disciplinary Skills: Possess skills in multiple technical areas, including but not limited to electrical, HVAC, plumbing, and carpentry. Adapt to various technical challenges and acquire new skills as needed. Safety Compliance: Adhere to safety protocols and guidelines during all maintenance and repair activities. Conduct safety inspections and report any hazards. Record Keeping: Maintain accurate records of maintenance activities, repairs, and equipment installations. Document any parts or materials used during maintenance. Collaboration: Collaborate with other technicians and team members to address complex technical issues. Communicate effectively with different departments to coordinate maintenance schedules. Continuous Improvement: Recommend improvements to existing systems and processes to enhance efficiency. Stay informed about advancements in technology and industry best practices. Qualifications: High school diploma or equivalent. Technical certification or apprenticeship in a relevant field. Proven experience in multi-skilled maintenance or technician roles.

you will play a vital role in ensuring the cleanliness, orderliness, and overall hygiene of the facilities within a hospitality establishment. Working closely with the housekeeping team, you will assist in coordinating daily operations, managing staff, and maintaining high cleanliness standards. Key Responsibilities: Housekeeping Operations: Assist in planning, organizing, and overseeing day-to-day housekeeping operations. Ensure all areas of the facility are maintained to the highest standards of cleanliness. Staff Supervision: Supervise housekeeping staff, including room attendants, housekeeping aides, and laundry personnel. Provide training, guidance, and support to ensure efficient and effective performance. Inventory Management: Monitor and manage inventory of cleaning supplies, linens, and guest amenities. Coordinate with the procurement team to replenish supplies as needed. Quality Control: Conduct regular inspections to ensure that rooms and public areas meet established cleanliness standards. Address any deficiencies promptly and implement corrective measures. Guest Satisfaction: Ensure that guest rooms are prepared according to established standards. Respond promptly to guest requests and concerns, striving to exceed guest expectations. Scheduling and Coordination: Assist in creating work schedules for housekeeping staff. Coordinate with other departments to ensure seamless operations. Safety and Compliance: Implement and enforce safety procedures and standards. Ensure compliance with health and safety regulations. Reporting: Generate regular reports on housekeeping activities, including occupancy rates, room turnovers, and cleaning productivity. Provide reports to the management team. Training and Development: Conduct training sessions for housekeeping staff on cleaning techniques, safety protocols, and guest service. Foster a culture of continuous improvement and learning. Budget Assistance: Assist in budget planning and management for the housekeeping department. Control expenses and optimize resource utilization. Collaboration: Collaborate with other departments, such as front office and maintenance, to ensure smooth guest experiences. Participate in regular meetings to coordinate interdepartmental activities. Environmental Initiatives: Implement and promote environmentally friendly housekeeping practices. Integrate sustainability measures into daily operations. Qualifications and Skills: High school diploma or equivalent. Additional education in hospitality or housekeeping is advantageous. Proven experience in housekeeping roles, with supervisory responsibilities. Knowledge of cleaning techniques, sanitation standards, and housekeeping best practices. Familiarity with inventory management systems. Strong organizational and multitasking abilities. Excellent communication and leadership skills. Customer-focused with a commitment to delivering exceptional service. Ability to handle and resolve guest concerns.

you will play a vital role in ensuring the cleanliness, orderliness, and overall hygiene of the facilities within a hospitality establishment. Working closely with the housekeeping team, you will assist in coordinating daily operations, managing staff, and maintaining high cleanliness standards. Key Responsibilities: Housekeeping Operations: Assist in planning, organizing, and overseeing day-to-day housekeeping operations. Ensure all areas of the facility are maintained to the highest standards of cleanliness. Staff Supervision: Supervise housekeeping staff, including room attendants, housekeeping aides, and laundry personnel. Provide training, guidance, and support to ensure efficient and effective performance. Inventory Management: Monitor and manage inventory of cleaning supplies, linens, and guest amenities. Coordinate with the procurement team to replenish supplies as needed. Quality Control: Conduct regular inspections to ensure that rooms and public areas meet established cleanliness standards. Address any deficiencies promptly and implement corrective measures. Guest Satisfaction: Ensure that guest rooms are prepared according to established standards. Respond promptly to guest requests and concerns, striving to exceed guest expectations. Scheduling and Coordination: Assist in creating work schedules for housekeeping staff. Coordinate with other departments to ensure seamless operations. Safety and Compliance: Implement and enforce safety procedures and standards. Ensure compliance with health and safety regulations. Reporting: Generate regular reports on housekeeping activities, including occupancy rates, room turnovers, and cleaning productivity. Provide reports to the management team. Training and Development: Conduct training sessions for housekeeping staff on cleaning techniques, safety protocols, and guest service. Foster a culture of continuous improvement and learning. Budget Assistance: Assist in budget planning and management for the housekeeping department. Control expenses and optimize resource utilization. Collaboration: Collaborate with other departments, such as front office and maintenance, to ensure smooth guest experiences. Participate in regular meetings to coordinate interdepartmental activities. Environmental Initiatives: Implement and promote environmentally friendly housekeeping practices. Integrate sustainability measures into daily operations. Qualifications and Skills: High school diploma or equivalent. Additional education in hospitality or housekeeping is advantageous. Proven experience in housekeeping roles, with supervisory responsibilities. Knowledge of cleaning techniques, sanitation standards, and housekeeping best practices. Familiarity with inventory management systems. Strong organizational and multitasking abilities. Excellent communication and leadership skills. Customer-focused with a commitment to delivering exceptional service. Ability to handle and resolve guest concerns.

you will play a vital role in ensuring the cleanliness, orderliness, and overall hygiene of the facilities within a hospitality establishment. Working closely with the housekeeping team, you will assist in coordinating daily operations, managing staff, and maintaining high cleanliness standards. Key Responsibilities: Housekeeping Operations: Assist in planning, organizing, and overseeing day-to-day housekeeping operations. Ensure all areas of the facility are maintained to the highest standards of cleanliness. Staff Supervision: Supervise housekeeping staff, including room attendants, housekeeping aides, and laundry personnel. Provide training, guidance, and support to ensure efficient and effective performance. Inventory Management: Monitor and manage inventory of cleaning supplies, linens, and guest amenities. Coordinate with the procurement team to replenish supplies as needed. Quality Control: Conduct regular inspections to ensure that rooms and public areas meet established cleanliness standards. Address any deficiencies promptly and implement corrective measures. Guest Satisfaction: Ensure that guest rooms are prepared according to established standards. Respond promptly to guest requests and concerns, striving to exceed guest expectations. Scheduling and Coordination: Assist in creating work schedules for housekeeping staff. Coordinate with other departments to ensure seamless operations. Safety and Compliance: Implement and enforce safety procedures and standards. Ensure compliance with health and safety regulations. Reporting: Generate regular reports on housekeeping activities, including occupancy rates, room turnovers, and cleaning productivity. Provide reports to the management team. Training and Development: Conduct training sessions for housekeeping staff on cleaning techniques, safety protocols, and guest service. Foster a culture of continuous improvement and learning. Budget Assistance: Assist in budget planning and management for the housekeeping department. Control expenses and optimize resource utilization. Collaboration: Collaborate with other departments, such as front office and maintenance, to ensure smooth guest experiences. Participate in regular meetings to coordinate interdepartmental activities. Environmental Initiatives: Implement and promote environmentally friendly housekeeping practices. Integrate sustainability measures into daily operations. Qualifications and Skills: High school diploma or equivalent. Additional education in hospitality or housekeeping is advantageous. Proven experience in housekeeping roles, with supervisory responsibilities. Knowledge of cleaning techniques, sanitation standards, and housekeeping best practices. Familiarity with inventory management systems. Strong organizational and multitasking abilities. Excellent communication and leadership skills. Customer-focused with a commitment to delivering exceptional service. Ability to handle and resolve guest concerns.

you will play a vital role in ensuring the cleanliness, orderliness, and overall hygiene of the facilities within a hospitality establishment. Working closely with the housekeeping team, you will assist in coordinating daily operations, managing staff, and maintaining high cleanliness standards. Key Responsibilities: Housekeeping Operations: Assist in planning, organizing, and overseeing day-to-day housekeeping operations. Ensure all areas of the facility are maintained to the highest standards of cleanliness. Staff Supervision: Supervise housekeeping staff, including room attendants, housekeeping aides, and laundry personnel. Provide training, guidance, and support to ensure efficient and effective performance. Inventory Management: Monitor and manage inventory of cleaning supplies, linens, and guest amenities. Coordinate with the procurement team to replenish supplies as needed. Quality Control: Conduct regular inspections to ensure that rooms and public areas meet established cleanliness standards. Address any deficiencies promptly and implement corrective measures. Guest Satisfaction: Ensure that guest rooms are prepared according to established standards. Respond promptly to guest requests and concerns, striving to exceed guest expectations. Scheduling and Coordination: Assist in creating work schedules for housekeeping staff. Coordinate with other departments to ensure seamless operations. Safety and Compliance: Implement and enforce safety procedures and standards. Ensure compliance with health and safety regulations. Reporting: Generate regular reports on housekeeping activities, including occupancy rates, room turnovers, and cleaning productivity. Provide reports to the management team. Training and Development: Conduct training sessions for housekeeping staff on cleaning techniques, safety protocols, and guest service. Foster a culture of continuous improvement and learning. Budget Assistance: Assist in budget planning and management for the housekeeping department. Control expenses and optimize resource utilization. Collaboration: Collaborate with other departments, such as front office and maintenance, to ensure smooth guest experiences. Participate in regular meetings to coordinate interdepartmental activities. Environmental Initiatives: Implement and promote environmentally friendly housekeeping practices. Integrate sustainability measures into daily operations. Qualifications and Skills: High school diploma or equivalent. Additional education in hospitality or housekeeping is advantageous. Proven experience in housekeeping roles, with supervisory responsibilities. Knowledge of cleaning techniques, sanitation standards, and housekeeping best practices. Familiarity with inventory management systems. Strong organizational and multitasking abilities. Excellent communication and leadership skills. Customer-focused with a commitment to delivering exceptional service. Ability to handle and resolve guest concerns.

you will play a vital role in ensuring the cleanliness, orderliness, and overall hygiene of the facilities within a hospitality establishment. Working closely with the housekeeping team, you will assist in coordinating daily operations, managing staff, and maintaining high cleanliness standards. Key Responsibilities: Housekeeping Operations: Assist in planning, organizing, and overseeing day-to-day housekeeping operations. Ensure all areas of the facility are maintained to the highest standards of cleanliness. Staff Supervision: Supervise housekeeping staff, including room attendants, housekeeping aides, and laundry personnel. Provide training, guidance, and support to ensure efficient and effective performance. Inventory Management: Monitor and manage inventory of cleaning supplies, linens, and guest amenities. Coordinate with the procurement team to replenish supplies as needed. Quality Control: Conduct regular inspections to ensure that rooms and public areas meet established cleanliness standards. Address any deficiencies promptly and implement corrective measures. Guest Satisfaction: Ensure that guest rooms are prepared according to established standards. Respond promptly to guest requests and concerns, striving to exceed guest expectations. Scheduling and Coordination: Assist in creating work schedules for housekeeping staff. Coordinate with other departments to ensure seamless operations. Safety and Compliance: Implement and enforce safety procedures and standards. Ensure compliance with health and safety regulations. Reporting: Generate regular reports on housekeeping activities, including occupancy rates, room turnovers, and cleaning productivity. Provide reports to the management team. Training and Development: Conduct training sessions for housekeeping staff on cleaning techniques, safety protocols, and guest service. Foster a culture of continuous improvement and learning. Budget Assistance: Assist in budget planning and management for the housekeeping department. Control expenses and optimize resource utilization. Collaboration: Collaborate with other departments, such as front office and maintenance, to ensure smooth guest experiences. Participate in regular meetings to coordinate interdepartmental activities. Environmental Initiatives: Implement and promote environmentally friendly housekeeping practices. Integrate sustainability measures into daily operations. Qualifications and Skills: High school diploma or equivalent. Additional education in hospitality or housekeeping is advantageous. Proven experience in housekeeping roles, with supervisory responsibilities. Knowledge of cleaning techniques, sanitation standards, and housekeeping best practices. Familiarity with inventory management systems. Strong organizational and multitasking abilities. Excellent communication and leadership skills. Customer-focused with a commitment to delivering exceptional service. Ability to handle and resolve guest concerns.

you will play a vital role in ensuring the cleanliness, orderliness, and overall hygiene of the facilities within a hospitality establishment. Working closely with the housekeeping team, you will assist in coordinating daily operations, managing staff, and maintaining high cleanliness standards. Key Responsibilities: Housekeeping Operations: Assist in planning, organizing, and overseeing day-to-day housekeeping operations. Ensure all areas of the facility are maintained to the highest standards of cleanliness. Staff Supervision: Supervise housekeeping staff, including room attendants, housekeeping aides, and laundry personnel. Provide training, guidance, and support to ensure efficient and effective performance. Inventory Management: Monitor and manage inventory of cleaning supplies, linens, and guest amenities. Coordinate with the procurement team to replenish supplies as needed. Quality Control: Conduct regular inspections to ensure that rooms and public areas meet established cleanliness standards. Address any deficiencies promptly and implement corrective measures. Guest Satisfaction: Ensure that guest rooms are prepared according to established standards. Respond promptly to guest requests and concerns, striving to exceed guest expectations. Scheduling and Coordination: Assist in creating work schedules for housekeeping staff. Coordinate with other departments to ensure seamless operations. Safety and Compliance: Implement and enforce safety procedures and standards. Ensure compliance with health and safety regulations. Reporting: Generate regular reports on housekeeping activities, including occupancy rates, room turnovers, and cleaning productivity. Provide reports to the management team. Training and Development: Conduct training sessions for housekeeping staff on cleaning techniques, safety protocols, and guest service. Foster a culture of continuous improvement and learning. Budget Assistance: Assist in budget planning and management for the housekeeping department. Control expenses and optimize resource utilization. Collaboration: Collaborate with other departments, such as front office and maintenance, to ensure smooth guest experiences. Participate in regular meetings to coordinate interdepartmental activities. Environmental Initiatives: Implement and promote environmentally friendly housekeeping practices. Integrate sustainability measures into daily operations. Qualifications and Skills: High school diploma or equivalent. Additional education in hospitality or housekeeping is advantageous. Proven experience in housekeeping roles, with supervisory responsibilities. Knowledge of cleaning techniques, sanitation standards, and housekeeping best practices. Familiarity with inventory management systems. Strong organizational and multitasking abilities. Excellent communication and leadership skills. Customer-focused with a commitment to delivering exceptional service. Ability to handle and resolve guest concerns.

Assist in the preparation of doughs, batters, and other ingredients according to recipes and production schedules. Operate and maintain bakery equipment, including mixers, ovens, and proofing cabinets, ensuring proper functioning and cleanliness. Scale and portion ingredients accurately to maintain consistency in product quality and portion sizes. Monitor baking processes to ensure that products are baked to the appropriate specifications, including temperature, time, and texture. Decorate and finish baked goods, such as cakes, pastries, and bread, according to established standards and customer requests. Package and display baked goods attractively in accordance with bakery standards and hygiene regulations. Assist with inventory management, including stock rotation, ordering supplies, and maintaining proper storage conditions. Clean and sanitize work areas, equipment, and utensils to maintain a clean and safe bakery environment. Provide friendly and efficient customer service, including answering questions about products and assisting customers with their purchases. Follow all food safety and sanitation procedures to ensure compliance with health regulations and standards.

At Krishna Inn, we are dedicated to providing an exceptional guest experience, and a key part of achieving this is ensuring that our facilities and equipment are always in top-notch condition. We are seeking a highly skilled and motivated Maintenance Supervisor to lead our maintenance team and uphold the highest standards of operational excellence. This role requires a blend of technical acumen, leadership ability, and a commitment to delivering outstanding service. Team Leadership: Supervise and mentor a team of maintenance technicians. Schedule and delegate tasks, ensuring that maintenance work is carried out efficiently and to the highest quality standards. Facility Maintenance: Oversee the maintenance and repair of hotel infrastructure, including guest rooms, public areas, HVAC systems, plumbing, electrical systems, and other critical equipment. Ensure that all facilities are in pristine condition and operational. Guest Satisfaction: Respond promptly to maintenance requests and concerns from guests. Ensure minimal disruption to guests and address issues with a focus on providing an excellent guest experience. Preventive Maintenance: Develop and implement a preventive maintenance program to proactively address potential issues and avoid unplanned downtime. Conduct regular inspections and routine maintenance to keep all systems and equipment running smoothly. Safety and Compliance: Enforce safety protocols and ensure compliance with health and safety regulations. Conduct safety audits, maintain safety records, and ensure that all maintenance activities adhere to local and national standards. Inventory Management: Manage the inventory of maintenance supplies and equipment. Order and maintain stock levels of essential parts and materials, and ensure proper storage and handling. Budget Oversight: Assist in managing the maintenance budget. Track expenses, identify cost-saving opportunities, and ensure that maintenance activities are performed within budget constraints. Documentation and Reporting: Maintain detailed records of maintenance activities, repairs, and equipment performance. Prepare and present reports on maintenance operations and metrics to hotel management. Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the maintenance department. Qualifications: Proven experience as a Maintenance Supervisor or in a similar role within a hospitality or hotel environment. Strong technical knowledge of building systems, including electrical, plumbing, HVAC, and mechanical systems. Excellent leadership skills with the ability to manage and motivate a team. Exceptional problem-solving abilities and technical troubleshooting skills. Proficient in maintenance management software and tools. Knowledge of safety protocols and regulatory compliance in a hotel setting. Outstanding communication and interpersonal skills. Relevant certifications or a degree in Facilities Management, Engineering, or a related field is preferred. Work Environment: This role is based in a hotel environment, requiring flexibility to work evenings, weekends, and holidays as needed to address maintenance issues and ensure smooth operations. Benefits: Opportunities for professional growth and development Food & Accommodation If you are passionate about maintaining high standards and ensuring an exceptional guest experience, we invite you to apply for the Maintenance Supervisor position at Krishna Inn Hotel. Join us in delivering excellence and making every stay memorable! Experience: Total work: 8+ years (Hotel Experience Preferred) Salary: Negotiable Job Type: Full-time Qualifications: ITI or equivalent (Preferred) Work Location: In person Language: English (Preferred) Malayalam (Preferred) Hindi (Preferred) Job Type: Full-time Experience: Total work: 1 year (Preferred) Location: Guruvayur, Kerala (Preferred) Work Location: In person,

JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

JOB SUMMARY Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the propertys restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met for Restaurant Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant. Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Maintains food preparation handling and correct storage standards. Recognizes superior quality products, presentations and flavor. Plans and manages food quantities and plating requirements for the restaurant. Communications production needs to key personnel. Assists in developing daily and seasonal menu items for the restaurant. Ensures compliance with all applicable laws and regulations regulations. Follows proper handling and right temperature of all food products. Estimates daily restaurant production needs. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Checks the quality of raw and cooked food products to ensure that standards are met. Determines how food should be presented and creates decorative food displays. Leading Kitchen Team Supervises and coordinates activities of cooks and workers engaged in food preparation. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Leads shift teams while personally preparing food items and executing requests based on required specifications. Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Encourages and builds mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Ensuring and maintaining the productivity level of employees. Ensures employees are cross-trained to support successful daily operations. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishing and Maintaining Restaurant Kitchen Goals Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc. Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Effectively investigates, reports and follows-up on employee accidents. Knows and implements company safety standards. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Handles guest problems and complaints. Interacts with guests to obtain feedback on product quality and service levels. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. Manages employee progressive discipline procedures. Participates in the employee performance appraisal process, providing feedback as needed. Uses all available on the job training tools for employees. Assists as needed in the interviewing and hiring of employee team members with appropriate skills. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

You are a highly motivated and dynamic individual who will be joining the Food & Beverage Service Team at The Oberoi, New Delhi as a Bar Manager. In this role, you will report to the F&B Manager and play a key role in ensuring the smooth operation of the Bar, offering cutting edge Beverage concepts & hospitality to guests in line with international standards. Your primary focus will be on maximizing Beverage revenues and guest satisfaction while maintaining a high level of employee morale. Your key activities will include maintaining optimum sales volume to achieve set sales objectives, organizing and developing the Bar teams to ensure the highest levels of guest satisfaction, and ensuring that Beverage Sales and Control Procedures are followed as per management guidelines. You will be responsible for handling guest complaints effectively, preparing staff budgets and profit targets, and optimizing seating capacity by monitoring reservation status and table allocation efficiently. Collaborating with the Food and Beverage Manager, you will contribute to menu and pricing decisions and maintain updated guest histories on a daily basis. Additionally, you will be involved in proposing and executing advertising, promotions, and marketing efforts for the outlet to enhance guest experience. To be successful in this role, you should be a graduate with a minimum of 5+ years of experience in Bar Operations. You must possess excellent communication skills and have a strong inclination towards providing high touch customer service. Female candidates with experience from standalone restaurants will be given preference. If you are someone who thrives in a fast-paced environment, enjoys working in a team, and is passionate about delivering exceptional service to guests, this role as a Bar Manager at The Oberoi, New Delhi could be the perfect fit for you.,

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Supporting Developing & Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (eg, sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Monitors all day to day activities of direct reports. Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (eg, rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (eg, Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. Managing and Conducting Human Resource Activities Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. Utilizes all available on the job training tools for employees.

To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Ensure to remain alert, courteous and helpful to the guests and co-workers at all times. Responsible to clean the room, the public area, Executive Office etc, and other duties as assigned. Any matter which may affect the interests of Grand Mercure Bengaluru at Gopalan Mall should be brought to the attention of the Management. Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. Interact with guests and personnel of the hotel in an efficient and friendly manner. Provide effective support to the team to enable them to provide a range of effective and efficient services Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Provide high level of service standards. Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services

The Front Desk Executive provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. What will I be doing As the Front Desk Executive, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. Listen to and understand requests, issues and situations from both guests and team members. Regular attendance in conformance with the standards established by Hilton from time to time. Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. Support and motivate front desk team members by leading by example and employing competent and consistent management practices. Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard. Attend training where and when required. Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines. Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. Follows-up with all guests to ensure satisfaction with problem resolutions. Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Allocate room in accordance to the guests reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. Ensure that guests profiles and information is input into the Police Report system in a timely and accurate way. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts. Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way. Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues. Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager s checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon. Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties. Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. Keep up to date and aware of competitor activities in order to be proactive and create market advantage. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. Adhere to the company s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. Maintain safety deposit boxes, ensuring that guests valuables are safe and secure at all times. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests folios to ensure accuracy of charges. Manage costs effectively by minimizing and controlling expenses. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money. Handle guest relocations as required. Familiar with and master the Front Desk system. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Guest Services and Front Desk Operations Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Understanding employee positions well enough to perform duties in employees absence. Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Assists with energy conservation efforts by monitoring compliance during property tours. Supporting Projects and Policies Related to Guest Experience and Safety Supports implementation of the customer recognition/service program, communicating and ensuring the process. Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Sends copy of MOD report to all departments on a daily basis. Ensures compliance with all policies, standards and procedures. Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc Understands and complies with loss prevention policies and procedures. Ensuring and Providing Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Maintains high visibility in public areas during peak times. Provides immediate assistance to guests as requested. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Records guest issues in the guest response tracking system. Reviews comment cards and guest satisfaction results with employees. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Participates as needed in the investigation of employee and guest accidents. Performs Front Desk duties in high demand times