1123 Guest Satisfaction Jobs - Page 9

As a Duty Manager at Holiday Inn Chandigarh ZKP, you will be responsible for overseeing the daily operations of the hotel located in Chandigarh, India. Your role will involve managing staff, ensuring guest satisfaction, and promptly addressing any issues that may arise during your shift. Additionally, you will play a key role in scheduling, training, and collaborating with different departments to guarantee a smooth and enjoyable experience for all guests. Your primary duties will include supervising the hotel staff, maintaining high standards of customer service, and resolving any guest concerns or complaints in a timely and professional manner. You will also be actively involved in trainin...

As an integral part of the restaurant team, you will be responsible for assisting in the daily operations to ensure a high standard of service, ambiance, and guest satisfaction. Your role will involve supervising and guiding the restaurant team throughout breakfast, lunch, and dinner service periods. It is essential to maintain warm, personalized guest interactions that reflect our heritage hospitality values. In addition to overseeing guest interactions, you will handle feedback, special requests, and service recovery with professionalism and a proactive approach. Collaboration with culinary and stewarding teams is crucial to ensure seamless operations, including monitoring inventory, requi...

INDICATORS OF SUCCESS Financial (GOP, Restaurant Revenue, Average Check, Labour Control) Customer Satisfaction & loyalty goals (Medallia Score, comment cards, annual quality review) Achievement of employee engagement survey (Kenexa) and retention goals for department AREAS OF RESPONSIBILITY Organizes functions and events for hotel clients Assists guest in organizing functions within hotel ability Consistently uses banquet process and follows brand standards Schedules staff to provide coverage for banquet events Communicates with event hosts/clients throughout event Directs banquet setup and scheduling Leads Banquet Event Order (BEO) meetings on a weekly basis Reviews BEOs for errors and make...

Guest Service: Ensure guests receive the highest level of personalized service. Address and resolve guest complaints or issues promptly, escalating to the Head of Department (HOD) when necessary, and follow up to ensure guest satisfaction. Room Management: Oversee room allocations and updates. Ensure that special guest requests are met and maintain regular contact with guests to ensure a pleasant stay. Operational Oversight: Supervise daily front office operations, including check-ins, check-outs, and reservations. Ensure smooth coordination with other departments. Staff Supervision: Train, mentor, and manage front office staff. Ensure all team members adhere to hotel standards and policies....

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work exper...

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant Manager responsibilities include maintaining the restaurants revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, youll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also esse...

The Assistant Engineer is responsible for ensuring the maintenance, operational efficiency, and safety of all rides and attractions at the Khopoli, Maharashtra location. This role involves managing maintenance costs, enhancing uptime, fostering talent development, driving innovation, ensuring guest satisfaction, and maintaining safety standards. Overseeing maintenance costs according to the budget is a key responsibility, including utilities, inventory, and employee costs. Planning for spare parts and implementing automation strategies are also part of the responsibilities. Managing planned, preventive, breakdown, and predictive maintenance programs is crucial for uptime management. Effectiv...

Key Responsibilities: Kitchen Planning Plan and coordinate the activities of the team to ensure operative effectiveness. Follow guidelines laid by the Executive Chef on menu plan Ensure stock levels are maintained by calculating inventory, ordering and retrieving supplies. Estimate daily and weekly requirements as per the process laid. People Management Provide effective support to the team to enable them to provide a range of effective and efficient services. Ensure that the team has been trained for all safety provisions. Motivate and develop the team to ensure smooth functioning of the department and promote teamwork. Prepare Duty rosters for the team in order to ensure operative effectiv...

An extraordinary guest experience begins with you. As Guest Experience Manager, you will ensure a warm welcome feeling for our guests as soon as they arrive. What you will be doing: Jobs involve all aspects of delivering optimum quality of a companys services Monitoring, inspecting, and proposing measures to correct or improve a hotels final products and processes in order to meet established quality standards. Conduct regular inspections and audits of all areas of the hotel, including guest rooms, public areas, dining facilities, and service delivery. Identify areas for improvement and work with department heads to address deficiencies. Provide training and guidance to hotel staff on qualit...

We are seeking a highly skilled and customer-focused Duty Manager to join our team in Mysuru, India. As a Duty Manager, you will play a crucial role in overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and maintaining our reputation for excellence in the hospitality industry. Oversee daily hotel operations, including front desk, housekeeping, and guest services Prepare for daily arrivals, ensuring proper room allocation, amenities, and special requests Conduct daily briefings and ensure adherence to quality standards Handle guest check-ins, check-outs, and resolve any issues or complaints promptly Manage and motivate front office staff, providing guid...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to...

Responsible for the management and coordination of all Rooms area departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Plans, develops, implements and evaluates the quality of property s guest rooms. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. The position ensures that the Rooms division meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance o...

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Managing Banquet Operations Projects supply needs for the department, (eg, china, glass, silver, buffet presentations,...

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administrat...

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years exp...

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work exper...

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administ...

Assists in the management of all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Assists with managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists with leading the emergency response team for all facility issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR 2-year degree from an accredited university in...

Assists in the management of all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Assists with managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists with leading the emergency response team for all facility issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR 2-year degree from an accredited university in...

Job Title: Supervisor Centre Operations Location: NESCO, Mumbai Job Type: Full-Time | Permanent Desired Candidate Profile: Education & Experience: Minimum of 2 years experience in hospitality/retail operations or hotel management (preferred background: IHM or similar) Prior experience in a supervisory or team leader role Skills Required: Strong supervision and leadership skills Excellent communication in English is mandatory, Hindi is also required Proficient in both written and verbal communication Guest service oriented approach Strong coordination and cooperation skills High sense of job ownership and accountability Ability to multitask efficiently Computer Skills: Working knowledge of Wi...

Key Responsibilities Of The Banquet Manager. Supports the smooth running of the banquets department, where all aspects of the guest conference and banqueting service experience are delivered to the highest levels. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries. Delivers on plans and objectives where banqueting initiatives & hotel targets are achieved. Manages the banqueting team fostering a culture of growth, development and performance within the department. Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and main...

Key Responsibilities of the Assistant Front Office Manager: Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution. Delivers on plans and objectives where front office initiatives & hotel targets are achieved. Supervises the front office team fostering a culture of growth, development and performance within the department. Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and mai...

Key Responsibilities Of The Banquet Captain. Supports the smooth running of the banquets department, where all aspects of the guest conference and banqueting service. Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries. Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner. Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved. Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and main...

Key Responsibilities of the Food & Beverage Manager: Ensures the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries. Develops and implements plans where property food & beverage initiatives & hotel targets are achieved. Leads and manages the food & beverage team, fostering a culture of growth, development and performance within the department. Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and p...

Key Responsibilities of the Chief Concierge : Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution. Delivers on plans and objectives where guest relations initiatives & hotel targets are achieved. Supervises the guest relations team fostering a culture of growth, development and performance within the department. Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintain...