689 Guest Satisfaction Jobs - Page 12

Consistently offer professional, friendly and engaging service to the children Supervise and plan all activities offered at the Kids Club Conduct and host birthday parties and special events at the Kids Club Creating new arts and crafts for the kids club Plan and create new ideas for summer camps, Halloween parties and Christmas events, as well as following through with the activities as per the schedule Ensure that all new colleagues are trained in the daily operations of the Kids Club and that they work together as a team to achieve the highest guest satisfaction Report directly to Kids Club supervisor with any incidents, guests comments and feedback Being responsible for inventory of the arts and crafts and reporting when its low Ensure all areas are clean and well maintained for the children s safety Ensure that all attendants working in the Kids Club are following the procedures Responsible for designing the wall and window art work for the Kids Club Supervise the children in the kids club and ensure their safety while inside the club Support kids club supervisor at the reception when it is busy Perform other duties as assigned and requested Passion for working with Children Must be fun, creative, enthusiastic, positive, flexible and good at multi tasking Highly organized, results-oriented with the ability to be flexible and work well under pressure Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on the children s needs, remaining calm and courteous at all times

Responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Assist guests regarding all bar menu items in an informative and helpful way Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel. Create and change bar s menus with new kinds of cocktails. Provide guidance and assistance to the bar employees helping them in the execution of their duties and responsibilities. Conduct training sessions on beverage pouring practice, cocktail mixing, bottle flaring and up-selling Achieve total guest satisfaction and organizational profitability through effective utilization of all resources Maintain complete knowledge of all F&B services, outlets, hotel services/features Minimum 1- 2 years of experience as a Bar Manager with a luxury experience Excellent knowledge of all beverage products Previous point of sale system experience an asset Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times

We are seeking a highly organized and efficient Housekeeping Executive to join our team in Mysuru, India. As a key member of our hospitality management team, you will oversee the housekeeping department, ensuring exceptional cleanliness and guest satisfaction throughout our property. Conduct daily briefings and manage housekeeping staff, assigning tasks and supervising their execution Ensure guest rooms, balconies, corridors, public areas, and housekeeping facilities meet our high cleanliness standards Implement and maintain quality control measures through regular room inspections and checklists Manage inventory of cleaning supplies and guest amenities, ensuring timely replenishment Respond promptly to guest requests and concerns related to housekeeping services Coordinate with maintenance department to address any reported damages or malfunctions in hotel rooms Maintain accurate records of room status, section floor reports, and staff performance Collaborate with other departments to enhance overall guest experience Implement and enforce safety and emergency procedures within the housekeeping department Participate in staff training initiatives and performance evaluations Continuously seek ways to improve housekeeping operations and efficiency High School Diploma or equivalent certificate required Minimum of 2 years of experience in a similar housekeeping management role Excellent oral and written communication skills in English Strong leadership and team management abilities In-depth knowledge of housekeeping best practices and hospitality industry standards Proven track record in maintaining high levels of cleanliness and guest satisfaction Exceptional attention to detail and quality control skills Proficiency in using hotel management software and systems Ability to work flexible hours, including weekends and holidays Excellent problem-solving and decision-making skills Strong organizational and time management abilities Ability to speak other languages, particularly those common in the Mysuru region, is a plus Basic understanding of local languages preferred

As a Hotel Manager of Raffles Jaipur, you will lead the strategic direction and operational execution for the property, ensuring alignment with brand standards and the vision of the brands leadership. You will assist in driving the senior leadership collaboration, financial performance, service excellence while fostering a culture of accountability and innovation. With a strong focus on guest satisfaction and colleague engagement, you proactively implement initiatives that enhance the overall experience and maintain competitive positioning. Your entrepreneurial approach to Sales & Marketing, especially in digital channels, ensures measurable returns and brand visibility. You also maintain a trusted partnership with Hotel Owners, consistently delivering expectations and long-term value. Specific Duties and Responsibilities: Champions the company s strategic vision by steering key initiatives aligned with the mission, values and directives from the Cluster General Manager, ensuring seamless execution across all levels. Leads high-level executive discussions , providing insight and direction on financial performance, operational challenges and strategic opportunities. Drives excellence in service delivery in Rooms Division and Food and Beverage while continuously elevating standards to exceed stakeholder and guest expectations. Oversees building maintenance and infrastructure by ensuring its safe, efficient and compliant operation while leading security and fire life safety programs to protect people, property and assets. Applies an entrepreneurial mindset to Sales & Marketing and Revenue Management , leveraging ROI-driven strategies and maximizing the impact of digital channels with innovation and enthusiasm. Oversees financial planning and analysis , collaborating with the Director of Finance to deliver accurate monthly forecasts and performance reports. Leads talent development and performance management , addressing departmental challenges while fostering a culture of coaching, accountability and continuous improvement. Balances strategic decision-making with a focus on guest satisfaction, employee engagement and sustainable profitability, ensuring the company remains competitive in the market. Implements proactive guest experience strategies , resolving issues swiftly and introducing new processes to enhance satisfaction and loyalty. Maintains a strong, transparent relationship with Hotel Owners , ensuring alignment on goals and consistently delivering expectations.

An extraordinary guest experience begins with you. As Guest Experience Manager, you will ensure a warm welcome feeling for our guests as soon as they arrive. What s in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Jobs involve all aspects of delivering optimum quality of a companys services Monitoring, inspecting, and proposing measures to correct or improve a hotels final products and processes in order to meet established quality standards. Conduct regular inspections and audits of all areas of the hotel, including guest rooms, public areas, dining facilities, and service delivery. Identify areas for improvement and work with department heads to address deficiencies. Provide training and guidance to hotel staff on quality standards, best practices, and guest service excellence. Organize workshops and training sessions as needed. Collect and analyze guest feedback, reviews, and surveys to identify trends and areas of concern. Develop action plans to address issues and improve guest satisfaction. Ensure that the hotel complies with all relevant regulations and health and safety standards. Stay updated on local and national regulations related to the hospitality industry. Collaborate with department heads and managers to address quality-related issues, share best practices, and implement improvements. Foster a culture of teamwork and continuous improvement. Prepare regular reports for senior management detailing quality assurance activities, findings, and progress in meeting quality goals. Handle guest complaints and concerns related to quality promptly and professionally. Work with staff to resolve issues and prevent recurring problems. Minimum 1 to 2 years of experience in same role. Results orientation - planning, problem solving & execution Multi-tasking, proactivity and creativity Decision making - autonomous in the search for solutions Strong communicator, open-mindedness, positive attitude Project management skills Hospitality business understanding Strong Analytical skills

Conduct routine inspections of hotel facilities to identify maintenance needs and repair issues promptly. Perform maintenance and repair tasks across various systems, including plumbing, electrical, HVAC, carpentry, and other general maintenance duties. Respond promptly to guest requests and internal work orders related to maintenance issues, ensuring guest satisfaction and minimal disruption to hotel operations. Troubleshoot equipment malfunctions and implement effective solutions to restore functionality. Assist in the planning and execution of preventive maintenance programs to ensure the longevity and reliability of hotel assets. Maintain accurate records of work performed, including maintenance logs, equipment inventory, and service reports. Collaborate with other members of the Engineering Team to coordinate maintenance schedules and prioritize tasks effectively. Adhere to safety protocols and regulations at all times, ensuring a safe working environment for yourself and others. Provide technical guidance and support to junior technicians and other hotel staff as needed. Assist in the procurement of maintenance supplies and equipment, ensuring adequate inventory levels are maintained. Minimum of 1 year experience working in general maintenance or a related field, preferably in a hospitality or similar environment. Strong knowledge of building systems and maintenance procedures, including plumbing, electrical, HVAC, and carpentry. Proficiency in troubleshooting equipment malfunctions and performing repairs. Ability to read and interpret technical manuals, blueprints, and schematics. Excellent communication skills, with the ability to interact professionally with guests, colleagues, and vendors. Strong attention to detail and a commitment to delivering high-quality workmanship. Flexibility to work a variable schedule. Physical ability to lift and carry heavy equipment, climb ladders, and perform manual tasks as required.

We are seeking a dynamic and customer-focused Food & Beverage Executive to join our team in Gandhinagar, India. As a key member of our food and beverage department, you will be responsible for ensuring exceptional guest experiences while maintaining high standards of service and efficiency. Coordinate and oversee daily operations of assigned food and beverage outlets, ensuring smooth service and guest satisfaction Assist in supervising and mentoring junior team members, providing guidance and support to maintain service standards Manage reservations, including taking bookings, confirming reservations, and handling cancellations according to departmental procedures Take food and beverage orders, demonstrating in-depth knowledge of menu items and making recommendations based on guest preferences Deliver high-quality food and beverage service in line with established standards and procedures Implement and maintain food safety and hygiene standards (HACCP) throughout all service areas Actively upsell and promote food and beverage offerings to maximize revenue while ensuring guest satisfaction Handle guest complaints and feedback professionally, working to resolve issues promptly and efficiently Assist in inventory management, including stock requisitions and quality control of supplies Collaborate with kitchen staff and other departments to ensure seamless service delivery Support other food and beverage outlets during peak times or as required Participate in opening and closing duties, ensuring all areas are properly set up and maintained Bachelors degree in Hotel Management or related field Previous experience in food and beverage service, preferably in a supervisory role Excellent customer service skills with a focus on creating memorable guest experiences In-depth knowledge of food and beverage products, service techniques, and industry trends Proficiency in reservation management systems and point-of-sale (POS) software Strong understanding and application of food safety and hygiene standards (HACCP) Demonstrated ability to lead and motivate team members Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to work efficiently in a fast-paced, high-pressure environment Flexibility to work various shifts, including evenings, weekends, and holidays Proficiency in English; knowledge of additional languages is a plus

The Fitness & Wellness Instructor is responsible for the oversight of the fitness, training, group training areas & all spa operations. This includes leadership of spa teams, supporting the overall spa, pool and fitness operation, quality and guest experience as well as team motivation is a key component to managing and overseeing the daily operations. This position must ensure colleague satisfaction, guest satisfaction, financial success, health & safety and environmental stewardship. University Degree Sports & Physical Education A personal trainer certification through a nationally recognised agency / organisation CPR - Basic Rescuer. At least 2 years experience in a similar position

Food and Beverage Ambassador Passionate about everything relating to Food & Beverage and putting a smile on our guests faces, as Food and Beverage Ambassador, you will have the perfect opportunity to touch the hearts of our guests by making their special occasions truly unforgettable. What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world Ability to make a difference in the local community through our Corporate Social Responsibility activities What you will be doing: Responsible for guest satisfaction and serving food and beverages Monitors and supervises flow of service at the assigned station Briefs personnel on preparations, service and content of menu items Performs duties common to all waiters and other duties as may be assigned Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors Maintain standards of hygiene for food handling and presentation Your experience and skills include: Warm and caring personality; previous experience an asset Ability to work cohesively as part of a team with minimum supervision Ability to anticipate and focus attention on guest needs, being professional and welcoming Your team and working environment: Team of young and vibrant F&B enthusiast Vision to create Cous su main Innovation is key to success and that s our motto Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Do what you love, care for the world dare to challenge the status quo! #BELIMITLESS Hotel Management Graduate

Guest Check-In and Check-Out: Efficiently manage the check-in and check-out processes, ensuring a seamless experience for guests. Reservations Management: Handle reservations via phone, email, and in-person, ensuring accurate bookings and special requests are noted. Guest Services: Provide information about hotel services, local attractions, and events; assist guests with inquiries and problem resolution. Payment Processing: Accurately process payments and maintain records of transactions, ensuring compliance with hotel policies. Communication: Collaborate with housekeeping, maintenance, and management to address guest needs and ensure high service standards. Handling Complaints: Address guest complaints with empathy and professionalism, striving for prompt resolution and guest satisfaction. Maintaining Front Desk Area: Ensure the reception area is clean, organized, and stocked with necessary supplies and promotional materials. Reporting Issues: Report any maintenance issues or safety concerns to the appropriate department promptly. - Minimum Hotel Management Graduation - Any additional course/certification in Travel & Tourism - Minimum 6 months experience

Primary Responsibilities Responsible for overall supervision, planning, control and coordination of all activities of the team engaged in the operations of the department. Ensure that the beverages prepared and served in the assigned area are according to standard recipes and with excellent quality. Ensure to attend to guest complaints, requests or inquiries regarding the services. Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management. People Management Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. Achieve guest satisfaction and organizational profitability through effective utilization of all resources. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service. Ensure to train the team according to established procedures and also ensure that the team has been trained for all safety provisions. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Assist the Assistant Manager -Food & Beverage to prepare and submit in the required format all information necessary for budgeting timeously and accurately. Operational Management Ensure to upgrade & update with the trends, practices and equipment in food and beverage preparation and service in the Outlet. Ensure to set up the equipment and prepare mise-en-place in accordance with Service policy. Improve sales volume in all outlets by means of up-to-date marketing, menus (seasonal and special), festivals and special promotions. Ensure on a daily basis that all the amenities are properly arranged prior to service. Ensure to possess working knowledge of wine, cocktail, mixing all beverages and different cuisines. Ensure that daily F&B inventory journal, F&B opening and closing stock are noted and initiate requisitions in accordance to the established par stock. Ensure that Food & Beverage Attendant -Bar maintains cleanliness and mise-en-place level at bar counter, bar cabinets, shelves, floor and service pantry for smooth operation. Knowledge and Experience Hotel Management Degree/ Diploma Additional certification(s) in Food & Beverage will be an advantage Good reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Minimum 2-3 years of relevant experience Working knowledge of MS Excel, Word, & PowerPoint Competencies Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times

Maintain complete knowledge of: Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code Restaurant reservation procedures Daily house count, arrivals, departures, VIP s Scheduled in-house group activities, locations and times All department policies / service procedures Answer telephone within 3 rings, using correct salutations and telephone etiquette. Take record and confirm restaurant reservations / cancellations in accordance with departmental standards. Communicate reservation or cancellation changes to management as they arise throughout the shift. Monitor the preparation of own assignments, ensuring compliance to departmental standards. Ensure that all menu s, check folders are cleaned and in sufficient quantity. Ensure that the hostess stand is cleaned and organized. Review the Reservation book, pre-assign designated tables and follow up on all special requests. Greet the guests at the entrance of the restaurant. Seat Guest accordingly to floor plan / being fair to each waiter. Show guests their table which has been designated to them Ensure that the guests are pleased with their table. Present the open menu to the guest. Ensure that the tables are set to the best service of the guest. Anticipate heavy business times and organize procedures to handle waiting lines. Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day. Maintain positive guest relations at all times. Be familiar with hotel services / activities to respond to guest inquiries accurately. Handle guest complaints following instant pacification procedures and insuring guest satisfaction. Monitor guests reactions and confer frequently with management to ensure guest satisfaction. Monitor and participate to ensure that all tables are cleared and reset according to the department procedures. Monitor and maintain cleanliness and working conditions of own section equipment and supplies. Assist restaurant staff with their job functions to ensure optimum service to guest: when requested. Promote a cooperative working climate, maximizing productivity and quality. Do table visits systematically at each meal period to ensure guest satisfaction. Promote F&B Outlets to each customer in down time. Successful completion of the training process. To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced. To assist in Menu printing. Administration To collect all general requisitions and food & beverage requisitions. To prepare and record all inventory on daily, monthly and quarterly basis. Report any engineering issues and make a request for the same. Maintain daily logs and update the Logbook on daily basis. Financial and Revenue Responsibilities To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment. To perform cashiering functions and to ensure that the outlet cashiering procedures are strictly adhered to. To perform beverage inventory on a daily basis and informing the management of any discrepancies on a daily basis. Guest Service Responsibilities To establish a professional rapport with guests and maintain good customer relationship. To handle guest enquiries in a friendly, courteous and efficient manner. To be fully knowledgeable about all bar products, wine and cocktail recipes. GENERAL DUTIES: To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards. To provide friendly, courteous and professional service at all times. To maintain good working relationships with colleagues and all other departments. To read and understand the hotel s Employee Handbook and to adhere to the hotel s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety. To comply with local legislation as required. To respond to any changes in the department as dictated by the needs of the hotel. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. To attend training and meetings as and when required. Confidentiality Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. Qualifications Relevant experience as a F&B Hostess or similar is an asset Diploma/ BS degree in hospitality management, business administration, or related field Excellent communication skills & guest engagement skills Excellent problem resolution skills along with outstanding communication and active listening skills Ability to work flexible hours Proficiency in English

The Food and Beverage Service Executive is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations. Primary Responsibilities Food and Beverage Service Provides excellent service at all times to guests based on established hotel standard operating procedures. Greets and farewells guests and colleagues in a friendly and courteous manner. Assists colleagues and guests efficiently and in a professional manner. Takes responsibility for residents and guest belongings in the restaurant or bars. Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails. Offers menu options and advice and takes orders. Offers drinks, pre, during and after meal service. Remembers guest s preferences to extends personalised service. Takes guest s Food & Beverage orders accurately and assures correct input in Point of Sales system. Double checks order list before "sending" ticket to the kitchen. Anticipates guest s needs. Verifies guest satisfaction with each table during each course served. Uses the guest name appropriately and communicates it to restaurant colleagues and managers. Serves food in a timely and efficient manner. Arranges and maintains all assigned side stations and continually stocks each station before and after every shift. Keeps all side stations clean at all the times. Keeps chairs and banquettes clean and clear of debris. Marks tables appropriately to food & beverage order for each course to ensure proper delivery. Makes sure that all product served are accounted for on the final bill before presenting it. Up keeps and clears tables between courses throughout the dining experience. Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit. At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. Adjusts service to suit guests requests and personalises any interaction with the guest. Uses a Heartist approach - makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong. Actively engages in upselling and adds value. Relays any guest complaints to manager. Ensures efficiency of work in dish wash, pantry, and service preparations. Ensures cleanliness and work safety in food preparation and service areas. Carries out ad-hoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. Learning and Development Participates in training activities to improve knowledge and skills. Attends daily briefing and monthly meeting conduct by the manager. Candidate Profile Knowledge and Experience Certificate or diploma in hospitality or related field or minimum of 2 to 3 years hands on experience in food service position, similar operations style. Retail or guest interaction experience. Food and/or beverage knowledge Competencies Interpersonal skills - communicates easily/openly with integrity towards own action. Communication skills in English spoken/written. Reliable and consistent. Personal presentation, clean/tidy. Comes across as enthusiastic, energetic. Can work as part of a team. Guest and people oriented. Creative and open-minded. Flexible and adaptable to different working hours

Duty Manager To maintain the communication within different departments and ensure all departments deliver smooth operations to achieve guest satisfaction while keeping guest safety as priority at all time. During night shift, is responsible to perform night audit and produce business reports as required. Whats in it for you: Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities. What you will be doing: Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. Handling guest complaints. Perform night audit during Night duty. Initiate communication with other departments to ensure smooth operations. Provide support to Front Office section.

Responsibilities include direction and supervision of the kitchen team while ensuring highest-level of quality and consistency in preparation and presentation of dishes as per the standards. Ensure that all HACCP procedures are followed and clear records are maintained at all the times. Plan and coordinate the activities of the team to ensure operative effectiveness. Follow guidelines laid by the Sous Chef on menu plan Ensure stock levels are maintained by calculating inventory, ordering and retrieving supplies. Estimate daily and weekly requirements as per the process laid. Supervise the function of the kitchen team, facilities and costs, hence contribute towards maximizing the overall Food & Beverage departments profit. To ensure that the preparation and presentation of food complies with the standards. To re-arrange duties and rosters as necessary to ensure that all tasks are correctly and timeously completed. Ensure that company and statutory hygiene standards are maintained. Responsible for the production, preparation and presentation of all food items, in the assigned function, to ensure highest quality at all times. Handle additional responsibilities as and when delegated by the Management. Control and analyze on an on-going basis the following: Quality levels of production and presentation, Guest satisfaction, Operating food cost, cleanliness, Sanitation, and Hygiene. Sound knowledge of Delhi and Punjabi cuisines. Minimum 3 years of experience as a Commis Chef in authentic Delhi and Punjabi cuisine hotels/restaurants. Experience in both restaurant and banquet operations.

We are seeking a dedicated and skilled Commis II (Continental) to join our culinary team in Gandhinagar, India. As a Commis II, you will play a crucial role in supporting our kitchen operations and delivering exceptional Continental cuisine to our guests. Assist the Production team in preparing high-quality Continental dishes Execute tasks assigned by the Executive Chef or Chef de Partie in various kitchen sections Adhere to HACCP procedures and maintain accurate, up-to-date records Contribute to exceeding guest expectations through the quality and service of food products Collaborate with kitchen staff to ensure smooth and efficient operations Maintain a clean and organized work environment Perform miscellaneous job-related duties as assigned by senior kitchen staff Culinary training or relevant experience in Continental cuisine Proficiency in basic cooking techniques and food preparation Strong understanding of kitchen hygiene, food safety, and HACCP principles Excellent knife skills and ability to operate standard kitchen equipment Detail-oriented approach to work with a focus on consistency and quality Ability to work efficiently in a fast-paced, high-pressure environment Good communication and teamwork skills Physical stamina to stand for extended periods and lift heavy items when necessary Flexibility to work varying shifts, including weekends and holidays Passion for culinary arts and commitment to guest satisfaction

We are seeking an exceptional Butler Manager to join our prestigious hotel in Udaipur, India. As the Butler Manager, you will lead a team of highly skilled butlers, ensuring the delivery of world-class service to our discerning guests. This role requires a consummate professional with a keen eye for detail and a passion for exceeding customer expectations. Oversee and manage the butler team, ensuring the highest standards of service are consistently met Develop and implement training programs to enhance the skills and knowledge of the butler staff Coordinate with other departments to ensure seamless guest experiences Personally attend to VIP guests and handle special requests Manage butler schedules and assignments to optimize service delivery Conduct regular performance evaluations and provide constructive feedback to team members Ensure compliance with all safety and emergency procedures Maintain accurate records of guest preferences and special requirements Implement innovative service initiatives to enhance guest satisfaction Monitor and manage inventory of butler supplies and equipment Act as a liaison between guests and other hotel departments to resolve any issues promptly Uphold the hotels standards of etiquette, grooming, and professional conduct Create "magic" moments for guests by anticipating their needs and delivering proactive, personalized service Bachelors degree in Hospitality Management or related field; degree from a School for Tourism & Hotel Management preferred Minimum of 5 years of experience in luxury hospitality, with at least 2 years in a managerial role Proven track record of managing and mentoring a team of butlers Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, staff, and management Fluency in English; knowledge of additional languages is a significant asset Extensive knowledge of high-end hospitality etiquette and protocols Strong leadership skills with the ability to motivate and inspire team members Excellent problem-solving abilities and decision-making skills Proficiency in Microsoft Office suite and property management systems Ability to work efficiently in a fast-paced, dynamic environment Flexibility to work varied hours, including nights, weekends, and holidays Physical stamina to stand for extended periods and move around the property Impeccable grooming and professional presentation Familiarity with local culture and customs of Udaipur and surrounding regions Knowledge of first aid and emergency procedures Ability to maintain confidentiality and handle sensitive information with discretion

General Duties 1. Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level. 2. Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay. 3. Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival. 4. Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort. 5. Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily. 6. To promote in house facilities to guest during stay before giving recommendation for outside of the resort. 7. Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay. 8. Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner. 9. Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly. 10. Keep all information updated by being aware of everything that is happening in the resort in all sections. 11. Assist with training of other departments whenever it is necessary. 12. To perform any other duty as directed by management. General Responsibilities 1. Maintain high score on guest satisfaction at all time. 2. Responsible for the elaboration and implementation of standards related to SOP and LQA. 3. Schedule and regularly conducts routine inspections of areas under his control. 4. Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal. 5. Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money. 6. Controls costs by minimizing/decreasing chances of property damage, maintaining adequate inventory of items including stationeries and collaterals. Knowledge and Experience Minimum Diploma in Hospitality Minimum of 1 year relevant experience in Front Office Butler knowledge is a must Knowledge of local regulations related to Hotel Operation is a must Competencies In-depth knowledge of hotel property management system, system monitoring of guest request and other related system in the resort operation Good communication skills, capable of functioning well under stress and during emergencies, strong interpersonal and negotiation skills

Responsible for overall supervision, planning, control and coordination of all activities of the team engaged in the operations of the department. Ensure that the beverages prepared and served in the assigned area are according to standard recipes and with excellent quality. Ensure to attend to guest complaints, requests or inquiries regarding the services. Any matter which may affect the interests should be brought to the attention of the Management. Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. Achieve guest satisfaction and organizational profitability through effective utilization of all resources. Establish and maintain seamless co-ordination & co-operation with all departments of Grand Mercure Bengaluru at Gopalan Mall to ensure maximum cooperation, productivity, morale and guest service. Ensure to train the team according to established procedures and also ensure that the team has been trained for all safety provisions. Degree level Relevant experience in F&B and supervising a team. Languages: fluent in the national language, English and a 3rd language would be a plus. 1 year spent as Supervisor or similar role.

We are seeking a highly organized and customer-focused Banquet Manager to join our team in Mumbai, India. The ideal candidate will oversee all aspects of banquet operations, ensuring exceptional service and memorable experiences for our guests. Lead and supervise the banquet team, fostering a positive and efficient work environment Plan, coordinate, and execute a wide range of events, from intimate gatherings to large-scale functions Develop and implement standard operating procedures for banquet operations Manage staffing schedules, ensuring appropriate coverage for all events Oversee food and beverage quality, presentation, and service standards Collaborate with the culinary team to create innovative menu offerings and accommodate special dietary requirements Monitor and control banquet department expenses, including labor costs and supplies Handle guest inquiries, concerns, and special requests promptly and professionally Ensure compliance with all health, safety, and liquor regulations Conduct regular training sessions to enhance team performance and maintain service excellence Analyze event feedback and implement improvements to enhance guest satisfaction Coordinate with other departments to ensure seamless event execution Bachelors degree in Hospitality Management or related field preferred; High school diploma or equivalent required Minimum 2-3 years of experience in banquet management or similar role Excellent leadership, communication, and interpersonal skills Strong organizational and time management abilities Proven track record in customer service and guest satisfaction Proficiency in catering software and point-of-sale systems Solid understanding of food and beverage operations, including menu planning and cost control Experience in event planning and coordination Strong budgeting and financial management skills Ability to work flexible hours, including nights, weekends, and holidays Knowledge of health, safety, and liquor regulations Familiarity with local cuisine and customs in Mumbai, India Valid food handling certification and liquor license (as required by local regulations) Analytical mindset with strong problem-solving abilities Ability to multitask and maintain composure in a fast-paced environment Demonstrated success in training and developing team members

To assist Executive Housekeeper in managing and directing all Housekeeping activities in the Novotel Ahmedabad to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities. To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action. Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service. Must have passed bachelors degree in hospitality industry. Must have atleast 3yrs of experience in Industry.

Butler Operations To supervise Butler Supervisors and Butlers on duty To maintain the quality and consistency of standard and to train the Butlers on improvement areas To concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline To increase guest interaction and to drive the Trust you score of the property. To assist the Head Butler in achieving the KPI of the department. To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival. To push all Butlers to compile and record guest preferences, like and dislikes, and to track it in preference sheet. To ensure through effective supervision that all services offered are always available, and provide alternatives Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Responsible for promoting Palace facilities, services and product to the targeted guest group To assist Head Butler to resolve any issues. To meet and welcome most of the guests personally To interact with guests as much as possible, to ascertain preferences, dislikes and overall experiences at Fairmont Udaipur Palace. To regularly inspect the quality of service provided by all Butlers, and to ensure that all services are delivered according to standard To share with Head Butler any complaints, guests comments and problems. To take appropriate action to resolve guests complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry) To assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and respond service to the guests. To maintain appropriate knowledge about local area, events happening in Udaipur & around the world To supervise butler pantries. To assist Head Butler for Operating Equipment inventory Check Butler s grooming in accordance with hotel standard. Work closely with Housekeeping to ensure correct room status at all times. To handle any DND room within 24 hours. Log security incidents and accidents in accordance with hotel policies and procedures Ensure all guests are being treated in an efficient and courteous manner that all Fairmont & Accor standards are being applied. To support the implementation of Fairmont core values Diploma in Tourism / Hospitality Management Minimum 2 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint

As an employee at Marriott International, you will be part of a workplace that values diversity and promotes an inclusive culture where people come first. We are committed to not discriminating based on any personal characteristic protected by law, such as disability or veteran status, or current regulations. At our Four Points by Sheraton community, a blend of timeless classic elements with modern details awaits you. It is where work meets pleasure, and travelers, while international in origin, can immerse themselves in local experiences. Joining our team means becoming part of a welcoming community where everyone is valued, supported, and each hotel is significant. We strive to provide guests with exactly what they need in a straightforward manner. If you are seeking opportunities to make guests feel comfortable in a friendly, authentic, and helpful environment, then joining our team is the right choice for you. By becoming a part of Four Points, you will be joining a brand portfolio under Marriott International. You will have the chance to work in an environment where you can excel, start your journey towards your goals, be a part of an amazing global team, and become the best version of yourself.,

As a restaurant waiter, your primary responsibility will be to provide exceptional customer service to our guests. This includes taking orders accurately, serving food and beverages promptly, and ensuring that all our patrons are satisfied with their dining experience. Your role is crucial in enhancing the overall ambiance of the restaurant and contributing to guest satisfaction. We offer various job types for this position, including full-time, part-time, permanent, and opportunities for fresher candidates. The expected hours for this role are between 60 to 72 per week, and the schedule may include day shifts, evening shifts, morning shifts, weekend availability, or weekend-only shifts based on the requirements. In addition to your regular compensation, there is a yearly bonus structure in place for eligible employees. While prior experience is preferred with a minimum of 1 year of total work experience, we also welcome enthusiastic individuals who are willing to learn and grow in this role. This position requires you to work in person at our designated work location. If you are passionate about delivering excellent service, have a positive attitude, and enjoy working in a fast-paced environment, we encourage you to apply for this rewarding opportunity.,

Hilton Overview: With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World s Best Workplace awarded by Great Place to Work & Fortune. Property Overview: The Hilton and Hilton Garden Inn Bengaluru Embassy Manyata Business Park are adjacent to Karle Town Centre and within 10 minutes of Hebbal, Bhartiya City, Brigade Magnum, Brigade Opus and shopping destinations in North Bengaluru. With 619 rooms, 5 F&B outlets, 60,000 sq.ft of convention space and a retail zone within the premises, this is the largest hotel complex in Bengaluru. Role Description: The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotels continuing effort to deliver outstanding guest service and financial profitability. 1. Champion Business Excellence Drive the hotel s financial success and guest satisfaction by exceeding key performance indicators. Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel Stay ahead of market trends and seize new opportunities 2. Lead with Vision Inspire a culture of excellence by providing strong leadership to all team members. Monitor and develop team member performance, particularly the executive team and department heads Foster a workplace where every team member thrives and contributes to the property s collective goals 3. Elevate Guest Experience Manage operations with a keen eye for detail Monitor guest feedback and implement improvements as necessary to exceed guest expectations Deliver exceptional service to ensure every guest leaves with a desire to return 4. Financial Stewardship Develop and manage the hotel s budget, including revenue forecasting, expense control and capital expenditures Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives 5. Quality Assurance Guarantee the highest standards of hotel upkeep, safety and guest satisfaction Conduct regular inspections to ensure compliance with quality and brand standard requirements Implement improvement initiatives to enhance overall guest experience and hotel reputation 6. Owner Relations Build strong rapport with hotel owners through proactive and on-going communication Serve as a primary liaison between hotel owners and corporate entities Role Requirements: Proven Hotel General Manager experience leading large-scale and complex hotels Success in driving commercial returns