1123 Guest Satisfaction Jobs - Page 15

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Food and Beverage Operations Creates and nurtures a property environment that empha...

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work...

Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the propertys restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university i...

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administrat...

INDICATORS OF SUCCESS Financial (GOP, Restaurant Reenue, Aerage Check, Labour Control) Customer Satisfaction & loyalty goals (Medallia Score, comment cards, annual quality reiew) Achieement of employee engagement surey (Kenexa) and retention goals for department AREAS OF RESPONSIBILITY Organizes functions and eents for hotel clients Assists guest in organizing functions within hotel ability Consistently uses banquet process and follows brand standards Schedules staff to proide coerage for banquet eents Communicates with eent hosts/clients throughout eent Directs banquet setup and scheduling Leads Banquet Eent Order (BEO) meetings on a weekly basis Reiews BEO s for errors and makes correction...

Ambitious, thirsty for results and loe interacting with people Excited by the energetic and customer centric role of Sales Then why not come and join us at the Radisson Hotel Group to Make Eery Moment Matter! where our guests can relax and enjoy the experience! Our Sales Team with their winning edge and passion for driing reenue and growth, strie to delier a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Director of Sales, you will join a team that is passionate about deliering exceptional serice where we beliee that anything is possible, whilst haing fun in all that we do! Key Responsibilities of the Director of Sales: -Supports the smooth ...

INDICATORS OF SUCCESS Financial(GOP, Restaurant Reenue, Aerage Check, Labour Control). CustomerSatisfaction and loyalty goals (Medallia Score, Comment Cards, annual qualityreiew). Achieementof employee engagement surey (Kenexa) and retention goals for department). AREAS OF RESPONSIBILITY Participatesin the deelopment and implementation for of business strategies for the restaurantwhich are aligned with Radisson s oerall mission, ision alues and strategies Deelops andimplements strategies for department Monitorsstatus regularly and adjusts strategies as appropriate Deelops andimplements strategies for the assigned Food & Beerage outlets that supportachieement of the hotel s goals Deelops andi...

We are seeking a dedicated and detail-oriented Guest Service Associate (GSA) - Housekeeping to join our team in Jaipur. As a GSA - Housekeeping, you will play a crucial role in maintaining the cleanliness, hygiene, and overall guest satisfaction of our hotel. Ensure impeccable cleanliness standards in all assigned areas of the hotel, including guest rooms, public spaces, and offices. Use departmental master keys and other keys responsibly to maintain guest and property safety and security. Respond promptly and courteously to guest requests and inquiries. Collaborate with other departments to provide seamless service and maintain high productivity. Perform cleaning duties efficiently, followi...

Position Overview: We are seeking a dynamic and customer-focused Front Office Executive to join our team at Fairmont Mumbai. As the first point of contact for our guests, the Front Office Executive plays a crucial role in ensuring exceptional service from arrival to departure. Key Responsibilities: Guest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience. Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail. Front Desk Operations: Manage the front desk area, including answering phone calls, responding...

We are looking for a dynamic Guest Relations Associate to join our team at Fairmont Mumbai. In this role, you will be the face of the hotel, responsible for creating memorable experiences for our guests and ensuring their stay exceeds expectations. Key Responsibilities: Warm Welcome: Greet guests upon arrival with a warm and friendly demeanor, providing a personalized and memorable welcome experience. Guest Assistance: Assist guests with check-in and check-out procedures, ensuring a seamless and efficient process while maintaining the highest levels of hospitality. Anticipate Needs: Anticipate guest needs and preferences, proactively offering assistance, information, and recommendations to e...

WHAT YOU WILL BE DOING: Functions as the primary strategic business leader with overall responsibility of operations of the Hotels under the portfolio to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Drive voice of Guest Score and Guest satisfaction as a key deliverables for HODs. Act as an Accor Ambassador aiming to enhance the company image and market reputation. Attract, train, retain & coach leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. YOUR EXPERIENCE AND SKILLS INCLUDE: 12 + years industry ex...

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Food and Beverage Operations Creates and nurtures a property environment that empha...

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and ma...

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years exp...

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administ...

TatSaraasa Resort & Spa is looking for GRE (Guest Relation Executive) to join our dynamic team and embark on a rewarding career journey Guest Assistance: Welcome guests, provide information, and assist with their needs and requests This may include check-in/check-out procedures, room allocation, luggage handling, and escorting guests to their accommodations Customer Service: Deliver excellent customer service by promptly and professionally addressing guest inquiries, concerns, and complaints Handle difficult situations with tact and diplomacy to ensure guest satisfaction Communication: Maintain clear and effective communication with guests, both in person and through various channels such as...

Mastering the front desk Top-level skills in guest relation is a non-negotiable prerequisite of this role. As the person in charge, youll be responsible in developing the necessary policies and procedures for all reception-related functions. Likewise, part of your to-do list is to make sure that the latest magazines, newspapers and brochures are on display in the receptionadd in the client directory signage, too! Outdated ones, however, should already be out of sight. Anticipating the needs of our clients and guests While you keep the front desk activities on track, you will be the go-to person for all concerns in the reception area. Day in and day out, youll promptly tend to telephone queri...

The job involves leading the front office operations to ensure smooth guest check-ins and check-outs, along with managing reservations using IDS Software. Maintaining high standards of guest satisfaction and staff efficiency is crucial in this role. Responsibilities include training and supervising front office team members, handling VIP check-ins and guest complaints, managing daily reservations and reports in IDS Software, coordinating with housekeeping and F&B teams, and monitoring room availability and revenue generation. Requirements for this position include a degree in Hotel Management or a relevant field, minimum 3 years of front office experience with IDS Software, excellent leaders...

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administrat...

Key Responsibilities: Deelop and implement long-term F&B strategies aligned with the hotel s oerall ision and goals. Oersee the daily operations of all F&B outlets, banquet operations, and room serice. Drie innoation in menu planning, serice deliery, and guest experience. Ensure adherence to brand standards, hygiene practices (HACCP), and serice quality. Prepare and manage departmental budgets, forecasts, and P&L analysis. Monitor food and beerage costs, labor costs, and other KPIs to maximize profitability. Identify opportunities to drie reenue growth through promotions, eents, and upselling. Lead, coach, and motiate a high-performing F&B team, including managers, chefs, and serice staff. C...

Are you fluent in Dutch or PolishAre you looking to build your career in a dynamic, multilingual customer service environmentDo you thrive on helping guests feel heard, supported, and well-informedAt Fusion CX, we are hiring Reservation Employees to join our growing team in Kosovo. If you have a passion for hospitality, strong communication skills, and enjoy providing high-quality service through multiple channels, this is your chance to shine. Whether you are looking for jobs in Kosovo in the hospitality or travel industry or aiming to grow in a performance-driven global company, this role could be your perfect fit. Apply now! Job Description Reservation Employee Job Purpose The Reservation...

We are seeking a dedicated GSA - Front Office to join our team in Jaipur, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence. Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail Handle guest inquiries, requests, and complaints promptly and professionally Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively Collaborate with other departments to ensure seamless guest experiences Process room reservati...

To ensure smooth functioning of the Stewarding Department. Essential functions include planning, scheduling, problem solving, conducting inspections and interacting with the team to ensure operative effectiveness. Ensure that all procedures are maintained as per the standards. To be able to anticipate and meet guests needs and to possess insatiable desire to attain the highest levels of quality and cleanliness. Ensure to be able to maintain and improve overall quality standards. Any matter which may effect the interests of ACCOR should be brought to the attention of the Management. Ensure that cleanliness and personal hygiene of the Stewarding Department personnel is maintained as per the st...

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administrat...

Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the propertys restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university i...