689 Guest Satisfaction Jobs - Page 17

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employee's concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guest's concerns. Understands the brand's service culture. Drives alignment of all employees, team leaders and managers to the brand's service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guest's expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. .

Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists in leading the emergency response team for all facility issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 1 year experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. CORE WORK ACTIVITIES Managing Engineering Operations and Budgets Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems. Ensures regulatory compliance to facility regulations and safety standards. Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations. Develops specifications and requirements for service contracts and administers such contracts to support building needs. Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion. Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities. Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan. Develops project plans in accordance with renovation or new construction needs. Contacts contractors for bids and supervising construction to ensure timely completion of projects within budgetary guidelines. Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors. Ensures fire crew has complete understanding of all procedures, equipment and alarms. Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition. Conducts guest room and common area inspection to ensure guest satisfaction. Inspects and evaluates the physical condition of facilities in order to determine the type of work required. Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. Selects and orders or purchasing new equipment, supplies, and furnishings. Manages parts and equipment inventory. Maintaining Property Standards Ensures building and equipment licenses and certifications are current. Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems). Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction. Strives to improve service performance. .

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employee's concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guest's concerns. Understands the brand's service culture. Drives alignment of all employees, team leaders and managers to the brand's service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guest's expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. .

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Food and Beverage Operations Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employee's concerns. Uses coaching skills throughout the property. Demonstrates self confidence, energy and enthusiasm. Motivates and encourages staff to solve guest and employee related concerns. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guest's concerns. Understands the brand's service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Follows up to ensure complaints have been addressed to the guest's satisfaction. Develops a relationship with all guests to build repeated clientele internally and externally. Additional Responsibilities as Assigned Complies with all corporate accounting procedures. Assists GM as needed with annual Quality audit. .

Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Bar/Lounge Operations Implements agreed upon beverage policy and procedures throughout the property. Manages in compliance with all local, state and Federal beverage and liquor laws. Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory. Monitors adherence to all liquor control policies and procedures. Attends pre- and post-convention meetings as needed to understand group needs Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Participates in the management of department's controllable expenses to achieve or exceed budgeted goals. Manages to achieve or exceed budgeted goals. Ensures compliance with all Bar/Lounge policies, standards and procedures. Maintains food handling and sanitation standards. Manages inventories according to budget and business levels. Assists with developing menus and promotions as necessary. Leading Bar/Lounge Team Trains staff on liquor control policies and procedures. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures employees understand expectations and parameters. Communicates critical information to the Bar/Lounge staff regarding each event. Ensuring Exceptional Customer Service Provides excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Responds effectively to guest problems and complaints. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Provides feedback to individuals in an effort to improve service performance. Reviews comment cards and guest satisfaction results with employees. Managing Human Resource Activities Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in the development and implementation of corrective action plans. .

Core Work Activities: Developing and Maintaining Budgets: Develops and manages financial, employee engagement, and guest satisfaction plans for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team: Manages all Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in their absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Oversees all culinary, restaurant, beverage, and room service operations. Creates a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and service passion. Provides excellent customer service to all employees. Responds quickly and proactively to employee concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains employee productivity levels. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides leadership and direction to bring together and prioritize departmental goals efficiently. Sets clear expectations with employees and ensures appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service: Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands and promotes the brand's service culture. Drives alignment of employees, team leaders, and managers to the service culture. Sets service expectations for all guests internally and externally. Takes ownership of guest complaints/problems until resolved or addressed by the appropriate manager/employee. Verifies all banquet functions meet and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by assisting individuals to understand guest needs, providing feedback and coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, ensures quality, and verifies that standards meet customer expectations. Managing and Conducting Human Resource Activities: Provides guidance and direction to subordinates, setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches/mentors to improve skills. Develops formal educational or training programs/classes and teaches or instructs others. Develops action plans based on employee engagement and guest satisfaction results. Additional Responsibilities: Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates through various communication channels. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings, and property meetings.

The E xecutive Chef person is primarily responsible for planning, administering and supervising the overall total responsibility of all the kitchens, banquets, and culinary staff for leading these areas. The Food Production & Service manager is responsible for leading by example and developing their staff as assets for the kitchen and restaurant. Direct food preparation, production, and control for all food outlets and banquet facilities and ensure that the kitchen provides fresh, appealing, properly flavored foods while focusing on food costs including assigning tasks to employees, enforcing cleaning and safety standards, conducting meetings, maintaining inventory, training employees and ensuring a high level of Guest satisfaction. JOB RESPONSIBILITIES: Operations(Kitchen) Handling multiple outlets serviced from Central Kitchen. Efficiently and accurately maintained accounting procedures which included cost control, inventory, shrinkage control, etc. Checked the quality of raw and cooked food products to ensure that standards were met. Determined how food should be presented and created decorative food displays. Responsible for the selection, training, and development of the personnel within the department; planning, assigning, and directing work: appraising performance; rewarding and disciplining employees; safety; addressing complaints and resolving problems; and overseeing departmental matters as they relate to federal, state and local employment and civil rights laws. Supervise and coordinate activities of cooks and workers engaged in food preparation. Demonstrate new cooking techniques and equipment to staff. Develop and implement guidelines and control procedures for purchasing and receiving areas. Establish goals including performance goals, budget goals, team goals, etc. Communicate the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, and monitoring processes and procedures related to safety. Manage controllable department expenses including food costs, supplies, uniforms, and equipment. Work closely with vendors to obtain the highest quality offerings at the most reasonable price. Provide direction for menu development. Determine how food should be presented and create decorative food displays. Recognize superior quality products, presentations, and flavor. Control the elements that determine profit and loss. Responsible for all major kitchen/restaurant operating expenses. Set margins and manage the business against projections. Daily Coordination with concerned F&B team for food pickup, setting-up stations, compliance in Catering and special diets Coordinated purchasing of all inventory required for daily business operations. Managed and assisted in daily prep work to maintain quality control. Handling QSR outlets and knowledge of ISO standards to be maintained as per SOP. Carried out all operations including pack meal delivery. Train and supervise staff. Ensure all food safety procedures are strictly adhered to according to sanitary regulations Implement appropriate strategies to resolve adverse trends and improve sales. Maintain safe working conditions. Follow company policies and procedures regarding handling cash, property, products, and equipment. Audit inventory levels to ensure product availability, and order products as necessary. Guest Satisfaction Analyzed food selection and replaced it with more popular items. Researched and developed Restaurant menu to include recipes, graphic work, design, and menu pricing. Plan food and beverage menus considering clients preferences and special requests (for example healthy meals for children) Analyzed sales budget, gross margin and profit, and loss reports weekly to project future sales trends and to create an efficient sales model Nurture friendly relationships with customers to increase loyalty and boost our reputation Coordination with all ONLINE channels to boost Restaurant Sales. Provided training and education to employees including orientation, development, and methods of connecting customers with the right products. Responsible for the development and enhancement of the food product that is presented to guests. Make changes that respond to the marketplace and to guests needs, both present and anticipated. Recommend changes to the food product. Use market research to develop new products and menu concepts. Interact with guests to obtain feedback on product quality and service levels. Empower employees to provide excellent customer service. Establish guidelines so employees understand expectations and parameters. Ensure employees receive ongoing training to understand guest expectations. Required Skills: Excellent communication and interpersonal skills, Strong organizational and time management skills, Multitasker, Knowledge of billing software and MS office, and Data Analyse skill. Experience Required: 10 years of experience in the culinary, food and beverage, or related professional area Qualification: 3-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area, equivalent to Shoe chef.

The Food Production & Service manager is primarily responsible for planning, administering, and supervising the overall total responsibility of all the kitchens, banquets, and culinary staff for leading these areas. The Food Production & Service manager is responsible for leading by example and developing their staff as assets for the kitchen and restaurant. Direct food preparation, production, and control for all food outlets and banquet facilities and ensure that the kitchen provides fresh, appealing, properly flavored foods while focusing on food costs including assigning tasks to employees, enforcing cleaning and safety standards, conducting meetings, maintaining inventory, training employees and ensuring a high level of Guest satisfaction. Job responsibilities: Operations Handling multiple outlets serviced from the Central Kitchen. Efficiently and accurately maintained accounting procedures which included cost control, inventory, shrinkage control, etc. Checked the quality of raw and cooked food products to ensure that standards were met. Determined how food should be presented and created decorative food displays. Ensured excellent customer service to all customers Provided training and education to employees including orientation, development, and methods of connecting customers with the right products. R esponsible for the development and enhancement of the food product that is presented to guests. Make changes that respond to the marketplace and to guests needs, both present and anticipated. Recommend changes to the food product. Use market research to develop new products and menu concepts. Responsible for maintaining the quality of food products and ensuring consistency in food delivery and standards. Ensure that all goals are geared toward exceeding guests expectations. Participate in long-range planning. Responsible for the selection, training, and development of the personnel within the department; planning, assigning, and directing work: appraising performance; rewarding and disciplining employees; safety; addressing complaints and resolving problems; and overseeing departmental matters as they relate to federal, state and local employment and civil rights laws. Review staffing levels to ensure that guest service, operational needs, and financial objectives are met. Supervise and coordinate activities of cooks and workers engaged in food preparation. Demonstrate new cooking techniques and equipment to staff. Develop and implement guidelines and control procedures for purchasing and receiving areas. Establish goals including performance goals, budget goals, team goals, etc. Communicate the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, and monitoring processes and procedures related to safety. Manage department controllable expenses including food costs, supplies, uniforms, and equipment. Work closely with vendors to obtain the highest quality offerings at the most reasonable price. Provide direction for menu development. Determine how food should be presented and create decorative food displays. Recognize superior quality products, presentations, and flavor. Improve service by communicating and assisting individuals in understanding guest needs, providing guidance, feedback, and individual coaching when needed. Interact with guests to obtain feedback on product quality and service levels. Empower employees to provide excellent customer service. Establish guidelines so employees understand expectations and parameters. Ensure employees receive ongoing training to understand guest expectations. Control the elements that determine profit and loss. Responsible for all major kitchen/restaurant operating expenses. Set margins and manage the business against projections. Daily Coordination with concerned F&B team for food pickup, setting-up stations, compliance in Catering and special diets Coordinated purchasing of all inventory required for daily business operations. Managed and assisted in daily prep work to maintain quality control. Handling QSR outlets and knowledge of ISO standards to be maintained as per SOP. Carried out all operations including pack meal delivery. Train and supervise staff. Ensure all food safety procedures are strictly adhered to according to sanitary regulations Work closely with management to meet revenue objectives. Implement appropriate strategies to resolve adverse trends and improve sales. Maintain safe working conditions. Follow company policies and procedures regarding the handling of cash, property, products, and equipment. Audit inventory levels to ensure product availability, and order products as necessary. Should be a Multitasker who can handle multiple outlets in a proper manner as per company standards and policy. Marketing & Guest Satisfaction Analyzed food selection and replaced it with more popular items. Researched and developed Restaurant menu to include recipes, graphic work, design, and menu pricing. Plan food and beverage menus considering clients preferences and special requests (for example healthy meals for children) Analyzed sales budget, gross margin, and profit and loss reports weekly to project future sales trends and to create an efficient sales model Nurture friendly relationships with customers to increase loyalty and boost our reputation Coordination with all ONLINE channels to boost Restaurant Sales. Promoting and engaging with potential targets, converting them into customers and eventually, ambassadors for the centre both online and offline Target Regular customers, Schools, Institutes, Corporate, Booker's, and Event Organizer. Promoting other outlets of our company assisting guests in filling out the online feedback form and providing us the ratings. Required Skills: Excellent communication and interpersonal skills, Strong organizational and time management skills, Multitasker, Knowledge of billing software and MS Office. Experience Required: Proven working experience as an Ex. Chef cum FNB Service manager with at least 10 years experience. Qualification: A Bachelor's degree in Hotel Management or related field. Time: Can be morning, general, or evening shift according to requirement. The normal shift will be in the evening (1 PM-11 PM) or as required.

As an Assistant Manager - Guest Relations , you'll be instrumental in supporting the Front Office Manager in the daily administration and supervision of our Front Office operations. This includes overseeing Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You'll work hands-on with managers and employees to ensure efficient check-in and check-out processes, while consistently striving to enhance both guest and employee satisfaction and optimize the financial performance of the department. Your Responsibilities Supporting Management of Front Desk Team: Utilize strong interpersonal and communication skills to lead, influence, and encourage others; advocate for sound financial/business decision-making; demonstrate honesty/integrity; and consistently lead by example. Encourage and build mutual trust, respect, and cooperation among team members. Supervise and manage employees, overseeing all day-to-day operations. Understand employee positions well enough to perform duties in employees absence, ensuring seamless continuity. Verify employee recognition is taking place across all shifts. Establish and maintain open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals: Manage day-to-day operations, ensuring quality, standards, and consistently meeting customer expectations. Develop specific goals and plans to prioritize, organize, and accomplish your work efficiently. Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strive continuously to improve service performance. Collaborate with the Front Office Manager on ways to continually enhance departmental service. Communicate a clear and consistent message regarding Front Office goals to produce desired results. Participate in the development and implementation of corrective action plans based on reviews of comment cards and guest satisfaction results. Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement. Ensuring Exceptional Customer Service: Provide services that are above and beyond for superior customer satisfaction and retention. Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serve as a role model to demonstrate appropriate behaviors and set a positive example for guest relations. Display outstanding hospitality skills. Empower employees to provide excellent customer service. Interact with customers on a regular basis to obtain feedback on product quality, service levels, and overall satisfaction. Provide constructive feedback to employees based on observations of their service behaviors. Handle guest problems and complaints effectively. Interact with guests to obtain feedback on product quality and service levels. Managing Projects and Policies: Implement the customer recognition/service program, communicating and ensuring the process is followed. Verify compliance with all Front Office policies, standards, and procedures. Monitor adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities: Provide information to supervisors and co-workers via telephone, in written form, email, or in person. Analyze information and evaluate results to choose the best solution and solve problems. Inform and/or update executives, peers, and subordinates on relevant information in a timely manner. Function in place of the Front Office Manager in their absence. Communicate critical information from pre- and post-convention meetings to the Front Office staff. Participate in department meetings. Candidate Profile Education and Experience: High school diploma or GED equivalent; 2 years of experience in guest services, front desk, or a related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required .

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 year's experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to verify adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Verifies all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to verify understanding. Supervises daily housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Verifies employees understand expectations and parameters. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Observes service behaviors of employees and provides feedback to individuals. Verifies employee recognition is taking place on all shifts. Participates in an on-going employee recognition program. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Understands the brands service culture. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance.

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Supporting Developing Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Monitors all day to day activities of direct reports. Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. Managing and Conducting Human Resource Activities Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. Utilizes all available on the job training tools for employees.

Assist the Front Office Manager in overseeing front office functions and supervising staff across Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Ensure smooth check-in and check-out processes, guest and employee satisfaction, and contribute to maximizing the financial performance of the department. Candidate Profile: Education and Experience: High school diploma or GED with 2 years of experience in guest services, front desk, or related professional area, OR Associate's degree (2-year) in Hotel and Restaurant Management, Hospitality, Business Administration, or related field; no work experience required. Core Work Activities: Supporting Management of Front Desk Team: Utilize interpersonal and communication skills to lead, influence, and encourage team members. Advocate sound financial and business decision-making with honesty and integrity; lead by example. Build mutual trust, respect, and cooperation among team members. Supervise and manage front office employees and daily operations. Understand employee roles sufficiently to perform duties in their absence. Ensure employee recognition is actively practiced on all shifts. Maintain open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals: Manage day-to-day operations ensuring quality service meets customer expectations. Develop goals and plans to prioritize, organize, and accomplish work efficiently. Handle complaints, resolve disputes and conflicts, and negotiate effectively. Continuously strive to improve service performance. Collaborate with the Front Office Manager on departmental improvements. Communicate clear, consistent messages regarding front office goals to produce desired results. Participate in corrective action planning based on guest satisfaction feedback. Emphasize guest satisfaction and continuous improvement during department meetings. Ensuring Exceptional Customer Service: Deliver services that exceed customer satisfaction and retention expectations. Guide and coach employees to understand and meet guest needs. Serve as a role model by demonstrating appropriate behaviors and hospitality skills. Set a positive example for guest relations and empower employees to deliver excellent customer service. Regularly interact with guests to collect feedback on product quality and service. Provide constructive feedback to employees based on service observations. Effectively handle guest problems and complaints. Managing Projects and Policies: Implement the customer recognition/service program and ensure staff adherence. Ensure compliance with all front office policies, standards, and procedures. Monitor adherence to credit policies and procedures to minimize bad debts and rebates. Additional Responsibilities: Communicate information to supervisors and co-workers via telephone, written communication, email, or in person. Analyze information and evaluate results to determine optimal solutions and resolve problems. Keep executives, peers, and subordinates informed with timely updates. Act as Front Office Manager during their absence. Communicate critical information from pre- and post-convention meetings to front office staff. Participate actively in department meetings.

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations.

Do you like keeping up appearances Can you keep up the pace and run our show As the standard bearer are you passionate about haing pillows plumped to perfection, mirrors gleaming and the team sparkling Can you keep up the pace and run our show Then why not come and join us at the Radisson Hotel Group to Make Eery Moment Matter! where our guests can relax and enjoy the experience! Knowing that first impressions count, our Housekeeping Team are obsessed about presentation, haing things in the right place and the house being spotlessly clean and striing to delier a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Housekeeping Superisor, you will join a team that is passionate about deliering exceptional serice where we beliee that anything is possible, whilst haing fun in all that we do! Key Responsibilities of the Housekeeping Superisor: -Supports the smooth running of the housekeeping department, where all aspects of the guest experience are deliered to the highest leels -Works proactiely to improe guest satisfaction and comfort, deliering a positie and timely response to guest enquiries and problem resolution -Deliers on plans and objecties where housekeeping initiaties & hotel targets are achieed -Superises the housekeeping team fostering a culture of growth, deelopment and performance within the department -Accountable for ensuring that costs and inentory are controlled, that productiity and performance leels are attained -Builds and maintains effectie working relationships with all key stakeholders -Takes ownership of the departmental programmes that adance serice standards, profitability and cost control -Ensures adherence and compliance to all legislation where due diligence requirements and best practice actiities are planned, deliered and documented for internal and external audit, performing follow-up as required Requirements of the Housekeeping Superisor: -Experience in housekeeping -Strong superisory and managerial skills with a hands-on approach and lead-by-example work style -Commitment to deliering exceptional guest serice with a passion for the hospitality industry -Ability to find creatie solutions with proen problem-soling capabilities offering support where required -Personal integrity, with the ability to work in an enironment that demands excellence, time and energy -Experience of working with IT systems on arious platforms -Strong communication skills

Do you hae an appetite to delier first class serice and are passionate about all things Food & Beerage Then why not come and join us at the Radisson Hotel Group to Make Eery Moment Matter! where our guests can relax and enjoy the experience! Our Food & Beerage Serice Team are the final piece of the puzzle, they are sophisticated hosts with an instinctie ability to anticipate guests needs by being in the right place at the right time and deliering a hospitality experience that goes aboe and beyond - creating memorable moments for our guests. As Guest Serice Associate (F&B), you will join a team that is passionate about deliering exceptional serice where we beliee that anything is possible, whilst haing fun in all that we do! Key Responsibilities of the Guest Serice Associate (F&B) : -Supports the smooth running of the food & beerage department, where all aspects of the guest food & beerage serice experience are deliered to the highest leels -Works as part of a team that maximizes guest satisfaction and comfort, deliering a positie and timely response to guest enquiries -Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner -Deliers on departmental plans and objecties, where hotel initiaties & targets are achieed -Collaborates with their immediate report, ensuring that costs and inentory are controlled, that productiity and performance leels are attained -Builds and maintains effectie working relationships whilst promoting the company culture and alues. -Ensures adherence and compliance to all legislation where due diligence requirements and best practice actiities are planned, deliered and documented for internal and external audit, performing follow-up as required Requirements of the Guest Serice Associate (F&B) : -Experience in food & beerage serice beneficial but not essential -Hands-on approach with a can-do work style-Commitment to deliering exceptional guest serice with a passion for the hospitality industry -Ability to find creatie solutions taking ownership for duties and tasks assigned -Personal integrity, with the ability to work in an enironment that demands excellence -Experience of working with IT systems on arious platforms -Strong communication skills Join us in our mission to make eery moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we beliee that people are our number one asset. As one of the world s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

Type: Full-time Work Location: NCR Experience: Overall 8 years, minimum 2-5 years of experience of leading sales or business development, preferably in the catering, hospitality, or events industry. About us Alma Bakery & Cafe is an innovative venture that redefines the caf experience by harmonizing nature with a modern indoor setting. Backed by a family of seasoned bakers with over 60 years of legacy, Alma embodies a passion for culinary excellence and a commitment to conscious, mindful consumption. Rooted in expertise and a vision to serve the discerning tastes of NCR, Alma is more than just a destination its a journey into a world of flavors crafted with care, sustainability, and an unparalleled dedication to quality. Join us in creating exceptional experiences and be part of a brand that values innovation, heritage, and a love for all things delicious! Job Summary We are seeking a proactive and results-driven Business Development Executive for our Catering & Events division. The ideal candidate will be responsible for identifying new business opportunities, building client relationships, and promoting our catering services for various events. This role requires a passion for the food and events industry, exceptional communication skills, and a strong understanding of market trends. Key Responsibilities Identify and develop new business opportunities in the catering and events sector to achieve sales targets. Build and maintain strong client relationships, ensuring repeat business and referrals. Conduct market research to identify potential clients, sectors, and competitors. Collaborate with internal teams (such as chefs, operations, and event planners) to create custom catering solutions based on client needs. Negotiate and close sales contracts, ensuring profitability while meeting client expectations. Manage the end-to-end sales process, from lead generation to client onboarding, event execution, and post-event follow-ups. Coordinate catering services for corporate events, weddings, private parties, and other special events. Attend industry networking events and represent the company to promote catering services. Prepare and present sales reports and forecasts to management. Qualifications & Experience Bachelor s degree in Business, Hospitality, Event Management, or a related field. Minimum 2-5 years of experience of leading sales or business development, preferably in the catering, hospitality, or events industry. Skills Proven track record of achieving sales targets and closing high-value deals. Strong network of contacts within the events and hospitality industry is a plus. Competencies Were Looking For Embodying Our Mission and Values: Represent Alma s spirit through service and ethics. Enabling Team Success: Work seamlessly with team members to ensure guest satisfaction. Driving Results: Maintain billing accuracy and reduce transaction errors. Leading with Integrity: Ensure transparency and honesty in all transactions. What Youll Get Here Simplified Career Growth Plan Comprehensive Leave Policy Automated Processes and Systems A chance to grow with a premium, purpose-led hospitality brand For

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations. .

Assists in leading the property s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Developing & Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals and/or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Sales. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. .

Do you like keeping up appearances? Can you keep up the pace and run our show? As the standard bearer are you passionate about having pillows plumped to perfection, mirrors gleaming and the team sparkling? Can you keep up the pace and run our show? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!. Knowing that first impressions count, our Housekeeping Team are obsessed about presentation, having things in the right place and the house being spotlessly clean and striving to deliver a hospitality experience that is beyond expectation creating memorable moments for our guests.. As Executive Housekeeper, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!. Interested then why not say Yes I Can! as we are looking for passionate people just like you!. Key Responsibilities of the Executive Housekeeper:. Ensures the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution. Develops and implements plans where housekeeping initiatives & hotel targets are achieved. Leads and manages the housekeeping team, fostering a culture of growth, development and performance within the department. Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships with all key stakeholders. Establishes and delivers an effective programme that advances service standards, profitability and cost control. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements of the Executive Housekeeper:. Proven experience in housekeeping with strong problem-solving capabilities. Excellent leadership skills with a hands-on approach and lead-by-example work style. Commitment to exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions, offering advice and recommendations. Personal integrity, with the ability to work in an environment that demands excellence, time and energy. Experienced in using IT systems on various platforms. Strong communication skills. CAREERS. Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.. To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.. Skills. Fast-Paced Experience. Show more Show less

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!. Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation creating memorable moments for our guests.. As Duty Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!. Interested then why not say Yes I Can! as we are looking for passionate people just like you!. Key Responsibilities of the Duty Manager:. Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution. Delivers on plans and objectives where front office initiatives & hotel targets are achieved. Supervises the front office team fostering a culture of growth, development and performance within the department. Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships with all key stakeholders. Takes ownership to deliver an effective planned guest engagement programme. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements of the Duty Manager :. Experience in front office. Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions with proven problem-solving capabilities offering support where required. Personal integrity, with the ability to work in an environment that demands excellence, time and energy. Experience of working with IT systems on various platforms. Strong communication skills. CAREERS. Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.. To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.. Skills. Front Desk Management. Fast-Paced Experience. Fluent in English. Show more Show less

Are you our missing ingredient? Is cooking the spice of your life? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!. Our Kitchen Team has a taste for developing the flavors to cook up a storm and strives to deliver a hospitality experience that is beyond expectation creating memorable moments for our guests.. As Chef de Partie, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!. Interested then why not say Yes I Can! as we are looking for passionate people just like you!. Key Responsibilities of the Chef de Partie:. Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level. Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to enquiries and problem resolution. Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner. Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved. Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships whilst promoting the company culture and values.. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements of the Chef de Partie:. Experience in kitchen beneficial but not essential. Hands-on approach with a can-do work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions taking ownership for duties and tasks assigned. Personal integrity, with the ability to work in an environment that demands excellence. Experience of working with IT systems on various platforms. Strong communication skills. CAREERS. Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.. To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.. Skills. Fast-Paced Experience. Show more Show less

Do you have an appetite for all things Food & Beverage? Are you as keen as mustard where service is concerned, whilst ensuring back of house is in order whether it be a plate full of numbers, setting a rota or laying the table for a successful team. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!. Our Food & Beverage Service Team are sophisticated hosts with an instinctive ability to anticipate guests’ needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond creating memorable moments for our guests.. As Restaurant Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!. Interested then why not say Yes I Can! as we are looking for passionate people just like you!. Key Responsibilities of the Restaurant Manager:. Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels. Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries. Delivers on plans and objectives where food & beverage initiatives & hotel targets are achieved. Manages the food & beverage team fostering a culture of growth, development and performance within the department. Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships with all key stakeholders. Delivers effective programmes that advance service standards, profitability and cost control. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required. Requirements of the Restaurant Manager:. Proven experience in food & beverage service with excellent problem-solving capabilities. Excellent managerial skills with a hands-on approach and lead-by-example work style. Commitment to exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions, offering advice and recommendations. Personal integrity, with the ability to work in an environment that demands excellence, time and energy. Experienced in using IT systems on various platforms. Strong communication skills. CAREERS. Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.. To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.. Skills. Fast-Paced Experience. Show more Show less

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Ensures employee recognition is taking place on all shifts. Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strives to improve service performance. Collaborates with the Front Office Manager on ways to continually improve departmental service. Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Sets a positive example for guest relations. Displays outstanding hospitality skills. Empowers employees to provide excellent customer service. Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Provides feedback to employees based on observation of service behaviors. Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures compliance with all Front Office policies, standards and procedures. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Functions in place of the Front Office Manager in his/her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff. Participates in department meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Daily Operations: Supervising daily operations, including restaurant, bar, and room service. Staff Management: Hiring, training, supervising, and evaluating staff, ensuring they provide excellent service. Customer Service: Addressing customer complaints, ensuring guest satisfaction, and building positive relationships with regulars. Compliance: Adhering to food safety regulations, health codes, and other relevant standards. Budgeting and Reporting: Managing the F&B budget, forecasting future expenses, and providing financial reports. Vendor Relations: Building and maintaining strong relationships with suppliers and vendors. Event Management: Collaborate with event planners to handle catering, banquets, and special events.

An Executive Chef manages and leads the culinary operation to ensure it runs smoothly and meets Hilton standards. What will I be doing? As the Executive Chef, you will be responsible for performing the following tasks to the highest standards: Oversee culinary operations in all restaurant s Kitchens, including Pastry, Main Kitchen, Chinese Kitchen, Executive Club Lounge Kitchen as well as stewarding operations. Work at off-site events when requested. Plan, prepare and implement high quality food and beverage products and set-ups in all areas and in the restaurants. Work seamlessly with recipes, standards and plating guides. Maintain all HACCP aspects within the hotel operation. Use all equipment, tools and machines appropriately. Focus on constantly improving the training manuals and SOPs. Participate actively in quality initiatives such as the daily Chef briefings and monthly team meetings in order to improve culinary operations, meet targets and keep communication flowing. Assist in inventory taking. Knowledgeable of hotel s occupancy, events, forecasts and achievements. Prepare menus as requested. Work on new dishes for food tastings and photo taking. Attend service briefings. Communicate effectively with the Service team. Control stations within the kitchen. Effectively respond to every guests requests. Learn and adapt to changes. Be receptive to constructive feedback. Purchase for and control production. This is by no means an exhaustive list as it is subject to changes according to the nature of the business at hand, the menus content, and any other factors when duties might have to be re-defined according to the business pattern. Review rosters prepared by Section Chefs in advance, ensuring that they fulfil high business productivity and guest satisfaction. Be disciplined and adhere to proper work practices at all times for yourself and team members assigned to you. Maintain good personal hygiene, clean uniforms, proper sanitation and cleanliness of the workstations and work tools. Be aware of the dangers of contaminated food and ensure ingredients in the refrigerators are checked and replaced appropriately. Report to the chefs on issues and take appropriate action. Ensure that recipes and costings are established and updated. Select team members who display qualities and attributes that reflect the department standards. Monitor food quality and quantity to ensure the most economical usage of ingredients. Advise new menus and seasonal food concept changes. Liaise with the Chefs daily to advice on any challenges and that guests will experience no delays during the service period. Check that the quality of food prepared by team members meet the required standard and make necessary adjustments. Monitor the overall food operation and ensure that food items are being prepared in a timely and correct manner. Oversee the cleanliness, hygiene and maintenance of the kitchen and undertake necessary steps to maintain the highest possible standards in this area. Attend communication meetings ensure that all assigned team members receive this communication. Maintain at all times a professional and positive attitude towards team members and supervisors. Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as well for the department to operate smoothly. Coordinate, organize and participate in all production pertaining to the kitchen. Check and follow-up on the ingredients for the ala carte menus, daily menus, and seasonal specials, maintaining the standards of pre-set recipes, portion control and costing at all times. Manage the training function and ensure all team members are certified in their position before taking charge of an area of responsibility. Control and monitor optimum food costs to yield maximum amount of outlet profit and maximum guest satisfaction. Work closely with the Chef and meet regularly to determine menu selections and specials that is both satisfying to guest and profitable to outlet. Review all timesheets to ensure that team members work times and meal breaks are accurate. Understand, practice and promote good teamwork to achieve missions, goals, and overall departmental standards. Conduct culinary department meetings and communicate important hotel information to team members, receiving feedback in the absence of the Chef, communicating upwards to ensure a high level of team member satisfaction. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Carry out any other reasonable duties and responsibilities as assigned. What are we looking for? An Executive Chef serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavi