Front Office - Guest Service Associates

We are looking for a highly skilled and experienced Front Office - Guest Service Associate to join our team. The ideal candidate will have excellent communication skills and be able to provide top-notch guest service.

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by responding promptly to guests' needs and concerns.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Collaborate with other departments to ensure seamless guest experiences.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Stay updated on industry trends and best practices in hospitality to continuously improve services.

• Proven experience in front office operations, preferably in the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced environment and prioritize tasks.
• Strong knowledge of hotel management systems and software applications.
• Familiarity with guest relationship management principles and practices.
• High school diploma or equivalent required; degree in hospitality or related field preferred.