Duty Manager_HIEX

About Us

What s the Job

Your Day-to-Day

• Manage and assign daily staffing needs in absence of the Front Office Manager.
• Coach, mentor, and give regular feedback to front office colleagues.
• Ensure your team is trained on systems, service, security, and quality standards.

• Greet guests warmly, ensure smooth check-in/check-out, and deliver personalized service.
• Handle guest complaints professionally and take corrective action to ensure satisfaction.
• Conduct inspections of the lobby, front office, and public areas, ensuring cleanliness and readiness.
• Build guest relationships and encourage feedback for continuous improvement.

• Assist in preparing departmental budgets and control operating expenses.
• Monitor night audit and prepare daily ficial reports.
• Support revenue growth through upselling and efficient room allocation.

• Ensure compliance with hotel credit policies, billing, and secure handling of transactions.
• Act as

  Manager on Duty

  during shifts, ensuring smooth operation across departments.
• Coordinate with local emergency services and follow hotel crisis protocols.
• Perform other tasks as assigned by the management.

What We Need From You

• Degree/Diploma in Hospitality Management preferred.
• Previous experience in Front Office/Guest Services; supervisory experience is an advantage.
• Strong communication and problem-solving skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Flexibility to work shifts, including nights, weekends, and holidays.

How Do I Deliver This

• True Attitude

  showing care and building genuine connections.

• True Confidence

  demonstrating skills and knowledge to inspire guest trust.

• True Listening

  understanding guest needs beyond words.

• True Responsiveness

  acting quickly and thoughtfully to provide what guests need.

What We Offer

• Duty Meal

  during working hours.

• 8 Week Off

  (as per roster).

• Medical Group Insurance Coverage.

• IHG colleague room and FB discounts worldwide across 6,000+ hotels.
• Uniform, training, and career development opportunities.
• A supportive, inclusive work culture where your growth matters.

Join Us