1123 Guest Satisfaction Jobs - Page 16

As a Restaurant Server, you will be responsible for welcoming and escorting guests to their tables with a warm and professional demeanor. You will also be expected to accurately take food and beverage orders and communicate them promptly to the kitchen and bar staff. Serving guests in a timely, efficient, and courteous manner is crucial to ensure a positive dining experience. It will be your duty to ensure that tables are properly set up and maintained throughout the service by clearing and resetting as necessary. Handling guest queries and complaints with prompt and effective responses is essential to maintain guest satisfaction. You must possess a comprehensive knowledge of the food and be...

About CGH Earth: CGH Earth is a leading name in sustainable hospitality, offering experiential travel rooted in local culture, ecology, and community engagement. With award-winning boutique resorts across India, CGH Earth goes beyond luxury to create meaningful guest experiences. Marari Beach Resort, located along the pristine coastline of Mararikulam in Kerala, captures the spirit of a traditional fishing village, with a focus on wellness, slow living, and authentic service. Position Summary: We are seeking 2 dynamic and experienced L&D professionals from the hospitality industry to join us as the Manager Learning and Development at Marari Beach Resort and Coconut Lagoon, two of CGH Earth's...

SUMMARY Spa Therapist We are seeking a dedicated Spa Therapist to provide a wide range of professional spa treatments and wellness services to our guests. The ideal candidate will ensure a consistently high standard of service and guest satisfaction while maintaining cleanliness, promoting spa services and products, and creating a relaxing and therapeutic environment. Responsibilities: Administer a variety of spa treatments including massages, facials, body scrubs, wraps, and other therapies as per spa protocols. Conduct consultations with guests to understand their individual needs and recommend appropriate treatments. Maintain treatment rooms and equipment in pristine condition, ensuring c...

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WOR...

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective To ensure cleanliness & upkeep of the hotel and provide highest level of service and comfort which enkindles guest satisfaction while keeping in line with the brand guidelines and departmental SOPs. Essential Job Tasks Monitoring cost and budgets for the department Inspection of rooms and public area ensuring that all the standards are adhered to. Areas of Responsibilit...

Role Purpose As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area. Key Accountabilities People Develop programmes and initiatives to increase team engagement that are aligned with the hotel s service philosophy. Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. Overse...

Builds a strong team and fosters collaboration. Multi-tasking and all around culinarian and leader. Able to manage high volume and fine dining teams. Acts as a corporate brand ambassador with onboard teams supporting and driving all long-term company goals and brand direction. Demonstrates strong business acumen and financial responsibility. Desired Skills & Experience 7+ years experience in a 5 star+ hotel, cruise ship or high-profile restaurant performing the functions of a similar position. 5+ year experience in a supervisory position preferably in a multi-nationality setting with a proven ability to provide orientation and training. Experience in high volume operation of at least 1,000 m...

We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth. Responsibilities Welcome customers upon entrance and confirm reservations Act as ...

As the Front Desk Operations Manager at a hotel based in Mira-Bhayandar, Mumbai, your primary objective is to oversee and lead the Front Desk and Nights Team to ensure the delivery of excellent customer service. You will play a crucial role in motivating and empowering your team to maximize revenues, uphold hotel standards, and achieve overall business goals. Your duties and responsibilities will include: - Providing training and development opportunities for your team - Empowering your team to drive business growth, especially during peak periods - Ensuring consistent delivery of the best customer service - Managing guest interactions from arrival to departure - Contributing to guest satisf...

An Executive Chef manages and leads the culinary operation to ensure it runs smoothly and meets Hilton standards. What will I be doing? As the Executive Chef, you will be responsible for performing the following tasks to the highest standards: Oversee culinary operations in all restaurant s Kitchens, including Pastry, Main Kitchen, Chinese Kitchen, Executive Club Lounge Kitchen as well as stewarding operations. Work at off-site events when requested. Plan, prepare and implement high quality food and beverage products and set-ups in all areas and in the restaurants. Work seamlessly with recipes, standards and plating guides. Maintain all HACCP aspects within the hotel operation. Use all equip...

About the location: In the heart of Worli - the business hub of India s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brands first hotel in India, Four Seasons Hotel Mumbai echoes Powerhouse Luxury in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Basic Func...

Directs and motivates team while personally providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experi...

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administrat...

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work exper...

Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests needs and information prior to arrival that will lead to a unique, memorable and personal stay. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Mana...

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective To ensure smooth running of front office operations with the objective of delivering seamless customer service to maximize guest satisfaction within the limits of corporate guidelines and standards.. Essential Job Tasks Areas of Responsibility Financials *Works on assigned goals and prioritizes, organizes, and accomplishes the task along with the team. *Assists the Fron...

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administ...

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work...

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR 2-year degree from an accr...

A Housekeeping Executive (or Executive Housekeeper) oversees all aspects of housekeeping operations, ensuring cleanliness and order in a facility, typically a hotel or similar establishment . They manage a team of housekeeping staff, develop and implement cleaning standards, and manage budgets and inventory. Their role also includes training staff, addressing guest concerns, and ensuring compliance with safety and sanitation protocols. Key Responsibilities: Supervision and Management: Overseeing and directing the work of housekeeping staff, including room attendants, house attendants, and laundry staff. Training and Development: Providing training and development to housekeeping staff on cle...

Job overview Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel and to complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures. Duties and responsibilities Financial returns: Analyses and monitors energy costs and expenditures for the department. Work within expense limits established Monitor efficiency of equipment and electrical systems such as air conditioning controls, guest entrance/access doors, television sets, lighting systems and make minor repairs and/or replacements to ensure things are working properly and efficiently at all times. People: Work as part of a...

Upperdeck Resort is looking for Housekeeping Manager to join our dynamic team and embark on a rewarding career journey Team Management: Lead, train, and supervise a team of housekeeping staff, including cleaners, supervisors, and maintenance personnel Set performance expectations, provide feedback, and ensure all team members adhere to company policies and procedures Quality Control: Establish and maintain high standards of cleanliness, hygiene, and presentation throughout the facility Conduct regular inspections to ensure compliance with cleaning protocols and standards Inventory Management: Monitor and manage inventory of cleaning supplies, equipment, and amenities Order supplies as needed...

Upperdeck Resort is looking for Housekeeping Team Leader to join our dynamic team and embark on a rewarding career journey Team Management: Lead, train, and supervise a team of housekeeping staff, including cleaners, supervisors, and maintenance personnel Set performance expectations, provide feedback, and ensure all team members adhere to company policies and procedures Quality Control: Establish and maintain high standards of cleanliness, hygiene, and presentation throughout the facility Conduct regular inspections to ensure compliance with cleaning protocols and standards Inventory Management: Monitor and manage inventory of cleaning supplies, equipment, and amenities Order supplies as ne...

The Indian Hotels Company Limited is looking for F&B Associate to join our dynamic team and embark on a rewarding career journey Menu Planning and Development: Create and update menus, considering customer preferences, market trends, and cost factors. Collaborate with chefs and culinary staff to develop new dishes and beverages. Food and Beverage Service: Supervise and coordinate all F&B activities, ensuring seamless service to customers. Maintain high standards of quality, hygiene, and guest satisfaction in food and beverage offerings. Train and supervise staff, including servers, bartenders, and kitchen staff. Inventory Management: Monitor and manage inventory levels for food, beverages, a...

The Indian Hotels Company Limited is looking for F&B Associate to join our dynamic team and embark on a rewarding career journey Menu Planning and Development: Create and update menus, considering customer preferences, market trends, and cost factors. Collaborate with chefs and culinary staff to develop new dishes and beverages. Food and Beverage Service: Supervise and coordinate all F&B activities, ensuring seamless service to customers. Maintain high standards of quality, hygiene, and guest satisfaction in food and beverage offerings. Train and supervise staff, including servers, bartenders, and kitchen staff. Inventory Management: Monitor and manage inventory levels for food, beverages, a...