We are looking for a highly motivated and customer-focused individual to join our team as a Front Office Associate in the hospitality industry. The ideal candidate should have 0-3 years of experience.

Roles and Responsibility

Manage front office operations, including handling guest inquiries and resolving issues professionally.
Provide exceptional customer service by being courteous, attentive, and responsive to guests' needs.
Maintain accurate records of guest interactions, transactions, and preferences.
Coordinate with other departments to ensure seamless service delivery.
Develop and implement effective communication strategies to enhance guest satisfaction.
Collaborate with colleagues to achieve sales targets, improve processes, and promote high-quality service standards.

Job Requirements

Excellent communication and interpersonal skills are required to work effectively with diverse groups.
Strong problem-solving abilities and attention to detail are necessary to handle complex tasks efficiently.
Ability to work in a fast-paced environment while maintaining composure under pressure.
Basic knowledge of hotel management principles and practices is preferred.
Proficiency in using computer systems and software applications relevant to front office operations.
A positive attitude, flexibility, and adaptability to changing situations are essential.

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Front Office Associates