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Guest Service Associate - FNB

Guest Service Associate - FNB

Naukri Hospitality Jobs

0 - 4 years

|

3 - 5 Lacs

Posted:2 weeks ago| Platform:

Apply

Skills Required

front desk application software customer service hospitality hotel management guest service guest satisfaction front office management front office operations receptionist activities telephone handling guest relations service delivery front office

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for a skilled Guest Service Associate to join our team in the hospitality industry. The ideal candidate will have excellent customer service skills and be able to provide top-notch service to our guests.

Roles and Responsibility

Manage front desk operations, including handling guest inquiries and resolving issues professionally.
Provide exceptional customer service by ensuring prompt and efficient response to guest requests and concerns.
Maintain high standards of cleanliness and organization in public areas and guest rooms.
Collaborate with other departments to ensure seamless service delivery and high-quality guest experience.
Develop and implement effective strategies to enhance guest satisfaction and loyalty.
Ensure compliance with company policies and procedures while maintaining a positive attitude towards guests.

Job Requirements

Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
Ability to work well under pressure and manage multiple tasks simultaneously.
Strong problem-solving skills to resolve guest complaints and issues efficiently.
Knowledge of hotel management systems and software applications is an advantage.
Ability to maintain confidentiality and handle sensitive information with discretion.
Team player who can work collaboratively with others to achieve common goals.

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