Guest Service Associate - F&B Service

We are seeking an enthusiastic and customer-focused Guest Service Associate to join our Food & Beverage team in Chennai, India. As a key member of our F&B service team, you will play a crucial role in delivering exceptional dining experiences to our guests while maintaining the highest standards of service and professionalism.

• Greet and warmly welcome guests, escorting them to their tables and ensuring their comfort throughout their dining experience
• Take food and beverage orders accurately, demonstrating knowledge of menu items and making recommendations when appropriate
• Serve food and beverages promptly and efficiently, adhering to established service standards and procedures
• Maintain cleanliness and proper setup of tables, side stations, and dining areas
• Perform opening and closing duties as assigned, including table setting and side work
• Upsell and promote food and beverage offerings to maximize sales revenue
• Apply food safety and hygiene standards (HACCP) in all aspects of service
• Collaborate with kitchen staff and other team members to ensure smooth service operations
• Handle guest inquiries, special requests, and concerns professionally and efficiently
• Process payments accurately and maintain proper cash handling procedures
• Assist in other Food & Beverage outlets during peak times or as required
• Stay informed about menu changes, daily specials, and hotel promotions
• Contribute to a positive team environment by supporting colleagues and maintaining a professional attitude

• Bachelors degree or Diploma in hotel management preferred
• Strong verbal and written communication skills in English
• Ability to speak additional languages is a plus
• Basic understanding of local languages is advantageous
• Excellent customer service skills with a friendly and professional demeanor
• Strong attention to detail and ability to multitask in a fast-paced environment
• Knowledge of food and beverage service standards and procedures
• Familiarity with food safety and hygiene standards (HACCP)
• Ability to work flexible hours, including evenings, weekends, and holidays
• Team-oriented mindset with a willingness to collaborate and support colleagues
• Physical stamina to stand for extended periods and carry trays of food and beverages
• No prior experience required; on-the-job training will be provided
• Passion for hospitality and commitment to delivering exceptional guest experiences