Role Description This is a full-time on-site role for a Guest Service Associate - F&B Service at Grand Mercure Goa Candolim, located in Goa, India. The Guest Service Associate will be responsible for providing excellent guest services, taking reservations, responding to guest inquiries, and ensuring a high level of customer satisfaction. The role also includes managing guest complaints and providing solutions, supporting the food and beverage service team, and maintaining a friendly and welcoming atmosphere for guests. Qualifications Guest Services, Guest Service, and Customer Service skills Excellent Communication skills Strong problem-solving skills and ability to handle guest complaints effectively Ability to work in a team-oriented environment Previous experience in hospitality or food and beverage service is a plus Flexibility to work in shifts, including weekends and holidays Show more Show less
Role Description This is a full-time on-site role for a DCDP Continental at Grand Mercure Goa Candolim.The DCDP Continental will be responsible for preparing and cooking dishes according to recipes and specifications, maintaining high standards of food hygiene and cleanliness, managing kitchen inventory, assisting in menu planning, and training junior kitchen staff. The role will also require collaborating with other chefs and kitchen staff to ensure a smooth and efficient kitchen operation. Qualifications Experience in preparing and cooking a variety of continental dishes Strong knowledge of food hygiene and cleanliness standards Experience in kitchen inventory management and menu planning Leadership skills with the ability to train junior kitchen staff Excellent time management and organizational skills Ability to work in a fast-paced environment Culinary certification or relevant professional experience in a similar role. Interested candidate can send their CV on dipti.tanawade@accor.com
Role Description This is a full-time on-site role located in Candolim for a Sales Executive. The Sales Executive will be responsible for identifying and contacting potential clients, negotiating contracts, managing clients’ needs, conducting sales presentations, and maintaining customer relationships. They will also develop strategic sales plans, report on sales metrics, and collaborate with other departments to ensure seamless service delivery. This role requires a proactive, dynamic individual with strong interpersonal and communication skills. Qualifications Strong experience in Sales and Customer Relationship Management Excellent negotiation and presentation skills Strategic planning and reporting abilities Strong interpersonal and communication skills Ability to work independently and as part of a team Experience in the hospitality industry is a plus
The Sales Executive position is a full-time on-site role based in Candolim. Your responsibilities will include identifying and reaching out to potential clients, negotiating contracts, addressing client needs, delivering sales presentations, and nurturing customer relationships. Additionally, you will be expected to create and execute strategic sales plans, analyze sales metrics, and collaborate with various departments to ensure the smooth delivery of services. We are looking for a proactive and dynamic individual with exceptional interpersonal and communication skills. To excel in this role, you should possess the following qualifications: - Extensive experience in Sales and Customer Relationship Management - Outstanding negotiation and presentation abilities - Proficiency in strategic planning and reporting - Strong interpersonal and communication skills - Capability to work both independently and collaboratively - Prior experience in the hospitality industry would be advantageous If you meet these criteria and are eager to take on this challenging and rewarding position, we encourage you to apply.,
Role Description This is a full-time on-site role for an Executive Chef located at Grand Mercure Goa Candolim. The Executive Chef will be responsible for overseeing the daily operations of the kitchen, including menu design, preparation, and presentation of all food items. They will manage kitchen staff, ensure high-quality standards of food hygiene and safety, and monitor inventory and cost control. The Executive Chef will work closely with management to plan and execute events and maintain a high standard of customer satisfaction. Qualifications Extensive experience in culinary arts, including menu planning and food presentation Proficiency in kitchen management, staff training, and development Strong understanding of food hygiene and safety regulations Skills in inventory management, cost control, and budgeting Excellent leadership and communication skills Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Interested candidate can send their CV on dipti.tanwade@accor.com
Position: Assistant Revenue Manager Location: Grand Mercure Goa Department: Revenue Management Reports To: General Manager 🌴 Join the Heartists at Grand Mercure Goa Are you ready to trade traffic for palm trees? Do you love the thrill of finding that perfect rate that gets booked instantly? Want to be part of a young, agile hotel team that’s rethinking revenue the Accor way? We’re looking for an Assistant Revenue Manager who’s passionate about numbers, OTAs, and dynamic pricing — and is excited to help shape the future of one of Goa’s most vibrant premium hotels. 💼 Your Key Responsibilities OTA & Channel Expertise : Handle OTA extranets like a pro (Booking.com, Expedia, Agoda, GoMMT, etc.) and ensure rates and availability are perfectly synced. Channel Manager Management : Work with tools like Rategain or TARS — update, audit, and optimize across all platforms daily. Rate Optimization & Yield Strategy : Analyse trends and competitor pricing to drive rate recommendations. Be hands-on with BAR rates, promotions, and inventory controls. Reporting & Analysis : Create daily, weekly, and monthly performance reports (pickup, pace, segmentation, etc.) and translate them into real-time decisions. Support Sales & Front Office : Coordinate with the Sales, Reservations, and Front Office teams to align selling strategies and forecast demand accurately. Work With Accor Tools : Learn and work on Accor’s proprietary systems including RM tools, RMS, and business intelligence dashboards. 🔍 Who We’re Looking For 1–3 years of revenue management experience (hotel or OTA-side). Strong understanding of OTA platforms and a channel manager. Detail-oriented with a love for spreadsheets, dashboards, and dynamic rates. Analytical thinker who enjoys diving deep into numbers and trends. Positive, growth mindset – someone who’s excited to learn how Heartists work in Accor . Passionate about hospitality, Goa, and delivering commercial results. 🏖️ Why Join Us? Live and work in Goa — a unique blend of beach life and hospitality excellence. Be part of a young, enthusiastic team looking to grow fast. Learn from Accor’s best-in-class revenue ecosystem. Enjoy team engagement, training opportunities, and access to the Accor network globally. 📩 Ready to Make the Move? This isn’t just another hotel job. It’s a chance to grow with Grand Mercure Goa — backed by Accor, powered by you. Apply now and let’s build something exciting together.
Requirement We are particularly seeking candidates who are currently working as Executive Sous Chef/Sous Chef & are ready to step up into an Executive Chef role. Role Description This is an on-site, full-time role for an Executive Chef located in Candolim. The Executive Chef will be responsible for overseeing the kitchen operations, menu planning, food presentation, and ensuring the quality of dishes served. The role also involves training kitchen staff, maintaining kitchen hygiene standards, and managing inventory and supplies. The Executive Chef will work closely with management to achieve culinary excellence while keeping costs within budget. Qualifications Advanced culinary skills, including expertise in various cooking techniques and cuisines Menu planning and food presentation skills Kitchen operations management and staff training experience Inventory, cost control, and budgeting skills Excellent leadership, communication, and organizational skills Ability to work in a fast-paced environment and handle pressure A degree or diploma in Culinary Arts or related field preferred Food safety and hygiene certification is a plus
Role Description This is a full-time on-site role for a Bartender located in Candolim, Goa.The Bartender will be responsible for preparing and serving beverages, managing the bar area, and making sure all guests receive the best customer service. The daily tasks include mixing and serving drinks according to recipes, restocking the bar, maintaining cleanliness, handling cash, and ensuring compliance with health and safety regulations. Qualifications Customer Service and Communication skills Food & Beverage knowledge Cash Handling skills Bartending skills Ability to work efficiently in a fast-paced environment Strong attention to detail Previous experience as a bartender is a plus Flexible schedule, including availability to work weekends and holidays
Role Description This is a full-time on-site role for an Account Executive (Payable) located in Candolim , Goa. The Account Executive will be responsible for processing invoices, ensuring timely payments, reconciling accounts, maintaining accurate financial records, and assisting in financial reporting. The role will also include liaising with suppliers and internal departments to resolve payment issues, preparing financial statements, and complying with company policies and regulatory standards such GST, TDS. Qualifications Experience in processing invoices, reconciling accounts, and managing financial records Strong knowledge of accounting principles and practices Proficiency in financial reporting and preparing financial statements. Attention to detail and strong organizational skills Proficiency with accounting software and Microsoft Office Suite Ability to work independently and as part of a team Experience in the hospitality industry is a plus Bachelor's degree in Accounting, Finance, or related field
You will be joining Grand Mercure Goa, a lifestyle 5-star hotel located in Candolim and part of the Accor group. In the role overview, you will be expected to demonstrate strong leadership skills focused on persuasion and motivation to achieve organizational goals. Your management qualities should include honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness. It is crucial to maintain a high level of room sales through effective up-selling techniques and adhere to Standard Operating Procedures & policies. Handling guest inquiries and complaints tactfully and initiating appropriate follow-up actions will also be part of your daily responsibilities. Key Responsibilities: - Demonstrate leadership skills focused on persuasion and motivation - Maintain a high level of room sales through up-selling - Adhere to Standard Operating Procedures & policies - Handle guest inquiries and complaints tactfully and initiate follow-up actions Qualifications: - Service-focused personality is essential - Previous leadership experience is required - Prior experience working with Opera or a related system is preferred - Proven ability to build and maintain good relationships with all stakeholders - Effective communication skills with strong networking abilities - Ability to lead by example, foster a strong team culture, and drive high performance Join Grand Mercure Goa and be part of a team that values your individuality and offers limitless opportunities for personal and professional growth within the Accor group.,
Role Description This is a full-time on-site role for a Laundry Supervisor.The Laundry Supervisor will oversee the daily operations of the laundry department, ensuring the quality and cleanliness of linens and laundry services. Responsibilities include supervising laundry staff, managing inventory, handling customer inquiries and complaints, and maintaining the equipment. The role also involves coordinating with other departments to meet their linen requirements and monitoring the overall efficiency of the laundry services. Qualifications Supervisory Skills and ability to manage a team effectively Expertise in Laundry Services and knowledge of laundry operations Familiarity with handling and maintaining Linens Strong Communication skills for interacting with staff and customers Previous experience in a similar role is beneficial Attention to detail and organizational skills High school diploma or equivalent; additional certification in hospitality management is a plus
Role Description The Front Office Manager will be responsible for overseeing front office operations, providing excellent customer service, ensuring customer satisfaction, and managing office administration tasks. Additional duties include handling guest inquiries and complaints, coordinating with other departments, and ensuring a seamless experience for guests. Qualifications Excellent Customer Satisfaction and Customer Service skills Proficiency in Front Office Management Strong Communication skills Proven leadership and organizational abilities Capability to work efficiently under pressure Bachelor's degree in Hospitality Management, Business Administration, or related field Previous experience in hotel management is an advantage
Role Description The Guest Relation Executive will be responsible for welcoming guests, managing check-ins and check-outs, and addressing guest inquiries and complaints. The role also involves providing information about the hotel’s services and surroundings, coordinating with other hotel staff to ensure guest satisfaction, and promoting hotel facilities and services. Ensuring a pleasant and comfortable stay for guests is a key responsibility. Qualifications Guest Relations and Customer Service skills Excellent Communication skills. Ability to handle stressful situations calmly Previous experience in the hospitality industry preferred High school diploma or equivalent; degree in Hospitality or related field is a plus