Guest Services Associate - F&B Service

Job Description

Role Description This is a full-time on-site role for a Guest Service Associate - F&B Service at Grand Mercure Goa Candolim, located in Goa, India. The Guest Service Associate will be responsible for providing excellent guest services, taking reservations, responding to guest inquiries, and ensuring a high level of customer satisfaction. The role also includes managing guest complaints and providing solutions, supporting the food and beverage service team, and maintaining a friendly and welcoming atmosphere for guests. Qualifications Guest Services, Guest Service, and Customer Service skills Excellent Communication skills Strong problem-solving skills and ability to handle guest complaints effectively Ability to work in a team-oriented environment Previous experience in hospitality or food and beverage service is a plus Flexibility to work in shifts, including weekends and holidays Show more Show less