Guest Service Associate - F&B Service

We are looking for a highly skilled and experienced Guest Service Associate to join our team in the Hospitality industry. The ideal candidate will have 2-5 years of experience in guest service, preferably in F&B service.

• Provide exceptional customer service to guests, ensuring their needs are met and concerns are addressed promptly.
• Manage front-of-house operations, including reception, concierge, and bell captain duties.
• Coordinate with other departments to ensure seamless service delivery.
• Maintain high standards of cleanliness, hygiene, and safety in all areas.
• Handle complaints and feedback professionally and courteously.
• Collaborate with colleagues to achieve sales targets and improve overall performance.

• Proven experience in hospitality or related field, with a focus on guest service.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong attention to detail and commitment to delivering high-quality service.
• Familiarity with hotel management systems and procedures.
• Ability to maintain confidentiality and handle sensitive information.