Guest Service Associate - F&B Service

Company Description

Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.We are seeking a dedicated and customer-focused Guest Service Associate - F&B Service to join our team in Mumbai, India. As a key member of our food and beverage department, you will play a crucial role in delivering exceptional dining experiences to our guests.

• Greet and seat guests in a friendly and professional manner, ensuring their comfort throughout their visit
• Take accurate food and beverage orders, demonstrating thorough knowledge of menu items, ingredients, and preparation methods
• Serve food and beverages promptly and efficiently, adhering to established service standards
• Anticipate guest needs and respond proactively to requests or concerns
• Maintain a clean and organized dining area, including tables, service stations, and equipment
• Collaborate with kitchen staff to ensure timely and accurate order fulfillment
• Process payments accurately and handle cash transactions with attention to detail
• Comply with all food safety, hygiene, and sanitation policies and procedures
• Participate in team meetings and training sessions to enhance service quality and product knowledge
• Adapt to changing customer demands and peak service periods with flexibility and efficiency
  

Qualifications

• High school diploma or equivalent
• Minimum of 3 years of experience in food and beverage service, preferably in a high-volume restaurant or hotel setting
• Excellent verbal and written communication skills in English
• Strong interpersonal and problem-solving abilities
• Demonstrated ability to work well under pressure in a fast-paced environment
• Exceptional customer service skills with a focus on anticipating and meeting guest needs
• Thorough knowledge of food and beverage service standards and etiquette
• Proficiency in operating point-of-sale (POS) systems
• Basic math skills for handling cash transactions and calculating bills
• Physical stamina to stand for extended periods and carry trays of food and beverages
• Ability to work flexible hours, including evenings, weekends, and holidays
• Certification from a reputable culinary or hospitality school is a plus
• Familiarity with local cuisine and international food trends is advantageous