Guest Service Associate - F&B Service

3 - 8 years

1 - 2 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a dedicated and customer-focused Guest Service Associate - F&B Service to join our team in Mumbai, India. As a key member of our food and beverage department, you will play a crucial role in delivering exceptional dining experiences to our guests.


  • Greet and seat guests in a friendly and professional manner, ensuring their comfort throughout their visit

  • Take accurate food and beverage orders, demonstrating thorough knowledge of menu items, ingredients, and preparation methods

  • Serve food and beverages promptly and efficiently, adhering to established service standards

  • Anticipate guest needs and respond proactively to requests or concerns

  • Maintain a clean and organized dining area, including tables, service stations, and equipment

  • Collaborate with kitchen staff to ensure timely and accurate order fulfillment

  • Process payments accurately and handle cash transactions with attention to detail

  • Comply with all food safety, hygiene, and sanitation policies and procedures

  • Participate in team meetings and training sessions to enhance service quality and product knowledge

  • Adapt to changing customer demands and peak service periods with flexibility and efficiency


  • High school diploma or equivalent

  • Minimum of 3 years of experience in food and beverage service, preferably in a high-volume restaurant or hotel setting

  • Excellent verbal and written communication skills in English

  • Strong interpersonal and problem-solving abilities

  • Demonstrated ability to work well under pressure in a fast-paced environment

  • Exceptional customer service skills with a focus on anticipating and meeting guest needs

  • Thorough knowledge of food and beverage service standards and etiquette

  • Proficiency in operating point-of-sale (POS) systems

  • Basic math skills for handling cash transactions and calculating bills

  • Physical stamina to stand for extended periods and carry trays of food and beverages

  • Ability to work flexible hours, including evenings, weekends, and holidays

  • Certification from a reputable culinary or hospitality school is a plus

  • Familiarity with local cuisine and international food trends is advantageous

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