Guest Service Associate - F&B Service

We are seeking a dedicated and customer-focused Guest Service Associate - F&B Service to join our team in Mumbai, India. As a key member of our food and beverage department, you will play a crucial role in delivering exceptional dining experiences to our guests.

• Greet and seat guests in a friendly and professional manner, ensuring their comfort throughout their visit


• Take accurate food and beverage orders, demonstrating thorough knowledge of menu items, ingredients, and preparation methods


• Serve food and beverages promptly and efficiently, adhering to established service standards


• Anticipate guest needs and respond proactively to requests or concerns


• Maintain a clean and organized dining area, including tables, service stations, and equipment


• Collaborate with kitchen staff to ensure timely and accurate order fulfillment


• Process payments accurately and handle cash transactions with attention to detail


• Comply with all food safety, hygiene, and sanitation policies and procedures


• Participate in team meetings and training sessions to enhance service quality and product knowledge


• Adapt to changing customer demands and peak service periods with flexibility and efficiency

• High school diploma or equivalent


• Minimum of 3 years of experience in food and beverage service, preferably in a high-volume restaurant or hotel setting


• Excellent verbal and written communication skills in English


• Strong interpersonal and problem-solving abilities


• Demonstrated ability to work well under pressure in a fast-paced environment


• Exceptional customer service skills with a focus on anticipating and meeting guest needs


• Thorough knowledge of food and beverage service standards and etiquette


• Proficiency in operating point-of-sale (POS) systems


• Basic math skills for handling cash transactions and calculating bills


• Physical stamina to stand for extended periods and carry trays of food and beverages


• Ability to work flexible hours, including evenings, weekends, and holidays


• Certification from a reputable culinary or hospitality school is a plus


• Familiarity with local cuisine and international food trends is advantageous