Guest Service Associate (F & B Service)

0 - 4 years

2 - 3 Lacs

bharuch

Posted:1 hour ago| Platform: Naukri logo

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Skills Required

front desk customer service guest management hotel management f# guest service guest satisfaction front office operations housekeeping housekeeping management guest relations front office beverage hospitality facility management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Guest Service Associate to join our team in the Hospitality industry. The ideal candidate will have excellent customer service skills and be able to provide top-notch service to our guests.

Roles and Responsibility

  • Manage front desk operations, including handling guest inquiries and resolving issues professionally.
  • Provide exceptional customer service by ensuring prompt and efficient response to guest requests and concerns.
  • Maintain high standards of cleanliness and organization in public areas and guest rooms.
  • Collaborate with other departments to ensure seamless service delivery and high-quality guest experiences.
  • Develop and implement effective strategies to enhance guest satisfaction and loyalty.
  • Stay updated on industry trends and best practices to continuously improve guest service quality.

Job Requirements

  • Proven experience in hospitality or related field, preferably in front desk operations or guest services.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Knowledge of hotel management systems and software applications, with the ability to learn new technologies quickly.
  • Commitment to delivering exceptional customer service, focusing on exceeding guest expectations and building long-term relationships.

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