F&B_Guest Service Associate

Your Day-to-Day

• Greet and welcome guests, taking food and beverage orders promptly and professionally.
• Be attentive to guest needs, ensuring satisfaction throughout their dining experience.
• Prepare, serve, and present food and beverages according to health and brand standards.
• Monitor guest behavior and ensure responsible service of alcohol in line with hotel policies.
• Clear and reset tables efficiently; maintain cleanliness of restaurant, chairs, walls, windows, and floors.
• Perform outlet opening and closing duties; keep service stations clean and stocked.
• Handle guest payments and process transactions as per cash and charge procedures.
• Take prompt action to resolve guest complaints/service issues using service recovery guidelines.
• Work closely with colleagues and other departments to ensure smooth operations and guest satisfaction.
• Follow safety and hygiene protocols at all times.

What We Need From You

• A passion for people and service.
• Good communication and interpersonal skills.
• Ability to stay on your feet for long hours and handle physically demanding tasks.
• Flexibility to work shifts, including weekends and holidays.
• Previous F&B/restaurant experience preferred, but not mandatory.
• Basic literacy and numeracy skills.

How Do I Deliver This

• True Attitude

  caring, making a positive difference, and building genuine guest connections.

• True Confidence

  knowledge and skills to deliver trusted service.

• True Listening

  understanding guest needs beyond words.

• True Responsiveness

  acting quickly and thoughtfully to provide what guests need.

What We Offer

• we'll reward your hard work with a great package of benefits, including:

• Duty Meal

  during working hours.

• 8 Week Off

  (as per monthly roster).

• Medical & Insurance Coverage.

• Uniform and on-the-job training.
• IHG colleague room discounts & F&B benefits worldwide across 6,000+ hotels.
• Career growth and learning opportunities with IHG s world-class training programs.
• A supportive and inclusive workplace where you can thrive