Guest Relations Executive

4 - 6 years

1 - 4 Lacs

udaipur

Posted:-1 days ago| Platform: Naukri logo

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Skills Required

front desk guest satisfaction guest relations hospitality hotel management guest service front office management front office operations receptionist activities guest handling housekeeping housekeeping management telephone handling front office

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Guest Relations Executive to join our team in the hospitality industry. The ideal candidate will have 4-6 years of experience and a strong background in guest relations, with excellent communication and problem-solving skills.

Roles and Responsibility

  • Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
  • Handle guest complaints and resolve issues professionally and courteously.
  • Coordinate with other departments to ensure high-quality service delivery.
  • Develop and implement effective strategies to enhance guest satisfaction.
  • Maintain accurate records of guest interactions and transactions.
  • Collaborate with the management team to achieve business objectives.

Job Requirements

  • Proven experience in guest relations or a related field.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Familiarity with hotel management systems and software.
  • Ability to maintain confidentiality and handle sensitive information.

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