1123 Guest Satisfaction Jobs - Page 11

Creates guest satisfaction and exceeds expectations by providing the service brand behaviour and genuine hospitality. As Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom Empty all trash containers and replace with fresh liners Restock useable items in guestrooms or suites, i.e., soap, towels, paper items Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware Clean and vacuum exterior entry and hallways Keep linen closets and supply areas clean and organized Ensure guest laundry and dry-cleaning orders are attended to promptly Notifies sup...

Creates guest satisfaction and exceeds expectations by providing the service brand behaviour and genuine hospitality. As Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom Empty all trash containers and replace with fresh liners Restock useable items in guestrooms or suites, i.e., soap, towels, paper items Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware Clean and vacuum exterior entry and hallways Keep linen closets and supply areas clean and organized Ensure guest laundry and dry-cleaning orders are attended to promptly Notifies sup...

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson s overall mission, vision values and strategies Develops and implements strategies for achieving individual sales goals Achieves market share and revenue goals by working with the Director of Sales and Marketing on individual and team goals within assigned market segments Develops data and recommends programs to meet clients needs Prepares proposals and contracts that are geared to maximize profit while satisfying client needs Solicits files on a timely basis to confirm business Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new busine...

What will I be doing As the Guest Relationship Officer, you will be responsible for performing the following tasks to the highest standards: Be the brand ambassador of the hotel, providing a positive first impression while guests walk-in to the hotel. Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food Beverage outlets, and the Club Lounge. Anticipate guest needs and handle guest inquiries in a helpful and attentive manner. Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Satisfact...

As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assign...

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing As the General Manager, you will be responsible for performing the following tasks to the highest standards: Champion Business Excellence Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators. Collaborate with Sales and Marketing to develop revenue-generating strategies for the hotel. Stay ahead of market trends and seize new opportunities. Lead with Vision Inspire a culture of excellence by providing strong leadership to all t...

What will I be doing As the Assistant Manager Guest Relations, you will be responsible for performing the following tasks to the highest standards: Be the brand ambassador of the hotel, providing a positive first impression while guests walk-in to the hotel. Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food Beverage outlets, and the Club Lounge. Anticipate guest needs and handle guest inquiries in a helpful and attentive manner. Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Sa...

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing As the General Manager, you will be responsible for performing the following tasks to the highest standards: Champion Business Excellence Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators. Collaborate with Sales and Marketing to develop revenue-generating strategies for the hotel. Stay ahead of market trends and seize new opportunities. Lead with Vision Inspire a culture of excellence by providing strong leadership to all t...

As the Executive Floor Agent, you will be responsible for performing the following tasks to the highest standards: Ensure that rooms and services provided by the hotel are correctly accounted for within guests statements. Provide food and beverage services to executive floor guests, assisting the Executive Floor GSA in the daily check in and check out as well as the executive floor lounge operation. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Promptly answer telephone calls, adv...

The Sous Chef will manage and lead the team to ensure smooth running culinary operation and maximize the level of standard in the hotel s kitchen. What will I be doing As the Sous Chef, you will be responsible for performing the following tasks to the highest standards: Plan, prepare and implement high quality food and beverage products, and set-ups in all areas in the restaurant. Work seamlessly with recipes, standards and plating guides. Maintain all HACCP aspects within the hotel operation. Use appropriately all equipment, tools and machines. Focus on constant improvement of training manuals and SOPs. Participate actively in quality initiatives such as daily Chef briefings and monthly tea...

As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or ...

As the Bartender, you will be responsible for performing the following tasks to the highest standards: Maintain a high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. Serve beverages and / or food to ...

The Hotel Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability. The role will lead a team of highly experienced senior executives including Director of Operations, Front Office Manager, Executive Housekeeper, Director of Culinary, Chief Engineer, Director of Food and Beverage, Cluster Director Security. As a team, he / she will build and maintain a good public image for the hotel and achieve an esprit de corps amongst team members. What will I be doing As the Hotel Manager, you will be responsible for performing the following tasks to the highest ...

As the Junior Sous Chef, you will be responsible for performing the following tasks to the highest standards: Plan, prepare and implement high quality food and beverage products, and set-ups in all areas in the restaurant. Work seamlessly with recipes, standards and plating guides. Maintain all HACCP aspects within the hotel operation. Use appropriately all equipment, tools and machines. Focus on constant improvement of training manuals and SOPs. Participate actively in quality initiatives such as daily Chef briefings and monthly team meetings in order to constantly improve the culinary operation, meet targets and keep communication flowing. Work on offsite events when requested. Complete ta...

As Guest Experience Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Experience Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Guest Service/Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brands loyalty scheme Maximise room occup...

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotels continuing effort to deliver outstanding guest service and financial profitability. 1.Champion Business Excellence Drive the hotel s financial success and guest satisfaction by exceeding key performance indicators. Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel Stay ahead of market trends and seize new opportunities 2.Lead with Vision Inspire a culture of excellence by providing strong leadership to all team members Monitor and develop team member performance, particularly the executive team and department heads Foster a workplace ...

Guest Relations Executive The Guest Relations Executive provides leadership and guidance to the Guest Relations staff during the assigned shift to ensure consistent quality service is provided. What will I be doing As the Guest Relations Executive, you will be responsible for performing the following tasks to the highest standards: Team Supervision : Supervise the Guest Relations staff to ensure smooth and efficient operations during your shift. Provide clear directions and monitor performance to encourage improvement. Effective Communication : Communicate effectively, both verbally and in writing, to provide clear instructions to the team and maintain high levels of service. Problem Solving...

As the General Manager, you will be responsible for leading the hotel to achieve and exceed performance targets, maintaining Hilton's high standards, and ensuring an exceptional guest experience. You will oversee the financial success of the hotel, the development of the executive team, and operational effectiveness in alignment with Hilton's values. What will I be doing As the General Manager, you will be responsible for performing the following tasks to the highest standards: Brand Culture & Values : Recognize Hilton's brand culture and exemplify Hilton's values every day. Financial Management : Lead the hotel in achieving key performance indicators, including profitability, earnings, reve...

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing As the General Manager, you will be responsible for performing the following tasks to the highest standards: Champion Business Excellence Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators. Collaborate with Sales and Marketing to develop revenue-generating strategies for the hotel. Stay ahead of market trends and seize new opportunities. Lead with Vision Inspire a culture of excellence by providing strong leadership to all t...

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Food and Beverage Operations Creates and nurtures a property environment that empha...

Assists in leading the property s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the s...

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, while ensuring that employee, guest, and owner expectations are met. As the Assistant Manager - Outlet, your role involves assisting the Outlet Manager in managing the assigned outlet as a successful independent profit center. This includes adhering to the outlet's operating concept and Hyatt International standards, with a focus on maximizing guest satisfaction while operating within budget to contribute to the financial success of the outlet. Ideally, you should have a relevant degree, apprenticeship, or diploma in Hospitality or re...

Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the propertys restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university i...

Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists in leading the emergency response team for all facility issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR 2-year degree from an accredited university in Building and Constr...

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administrat...