Hotel Reservations Agent Position Overview: As a Hotel Reservations Agent, you will be responsible for assisting guests in booking hotel accommodations and managing their reservations. Your primary goal is to provide exceptional customer service by effectively communicating with guests, understanding their needs, and ensuring a smooth reservation process. You will work closely with the hotel staff to ensure guest satisfaction and contribute to the overall success of the hotel. Key Responsibilities: Reservation Management: - Handle incoming reservation inquiries via phone, email, or online platforms. - Assist guests in selecting appropriate rooms based on their preferences, availability, and budget. - Input reservation details accurately into the hotel's computer system, including guest information, dates, room types, and special requests. - Coordinate room assignments, upgrades, and changes as needed. - Process cancellations, modifications, and refunds following the hotel's policies and procedures. Customer Service: - Provide personalized and attentive service to guests, ensuring their needs and expectations are met. - Respond to guest inquiries promptly and professionally, addressing any concerns or questions they may have. - Offer recommendations for local attractions, dining options, and hotel amenities to enhance the guest experience. - Resolve any issues or complaints regarding reservations, billing, or accommodation, escalating matters to the appropriate departments when necessary. Collaboration: - Collaborate closely with other hotel departments, such as housekeeping, front desk, and sales, to ensure seamless guest experiences. - Maintain open lines of communication with the hotel staff to stay informed about room availability, rates, and special promotions. - Coordinate with the front desk to ensure smooth check-in and check-out processes for guests with reservations. Administrative Tasks: - Maintain accurate records of reservations, including guest information, special requests, and payment details. - Generate reports on reservation statistics, occupancy rates, and revenue for management review. - Stay updated on hotel policies, procedures, and room rates to provide accurate information to guests. Qualifications and Skills: - High school diploma or equivalent; additional education in hospitality or related field is a plus. - Previous experience in a customer service role, preferably in the hospitality industry. - Excellent communication and interpersonal skills. - Strong attention to detail and organizational abilities. - Proficiency in computer systems and reservation software. - Ability to multitask and work efficiently in a fast-paced environment. - Problem-solving skills to address guest concerns and resolve issues effectively. - Flexibility to work shifts, including evenings, weekends, and holidays, as per the hotel's operational requirements. A hotel reservations agent plays a vital role in ensuring guest satisfaction and maintaining efficient reservation processes. By delivering exceptional customer service, attention to detail, and effective communication, you contribute to creating a positive and memorable experience for guests, ultimately fostering loyalty and enhancing the reputation of the hotel. Job Type: Full-time Pay: ₹17,500.00 - ₹30,000.00 per month Benefits: Paid time off Schedule: Morning shift Rotational shift Supplemental Pay: Performance bonus Ability to commute/relocate: Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Hotel: 1 year (Required) Language: English (Required) Expected Start Date: 01/08/2025
Hotel Reservations Agent Position Overview: As a Hotel Reservations Agent, you will be responsible for assisting guests in booking hotel accommodations and managing their reservations. Your primary goal is to provide exceptional customer service by effectively communicating with guests, understanding their needs, and ensuring a smooth reservation process. You will work closely with the hotel staff to ensure guest satisfaction and contribute to the overall success of the hotel. Key Responsibilities: Reservation Management: - Handle incoming reservation inquiries via phone, email, or online platforms. - Assist guests in selecting appropriate rooms based on their preferences, availability, and budget. - Input reservation details accurately into the hotel's computer system, including guest information, dates, room types, and special requests. - Coordinate room assignments, upgrades, and changes as needed. - Process cancellations, modifications, and refunds following the hotel's policies and procedures. Customer Service: - Provide personalized and attentive service to guests, ensuring their needs and expectations are met. - Respond to guest inquiries promptly and professionally, addressing any concerns or questions they may have. - Offer recommendations for local attractions, dining options, and hotel amenities to enhance the guest experience. - Resolve any issues or complaints regarding reservations, billing, or accommodation, escalating matters to the appropriate departments when necessary. Collaboration: - Collaborate closely with other hotel departments, such as housekeeping, front desk, and sales, to ensure seamless guest experiences. - Maintain open lines of communication with the hotel staff to stay informed about room availability, rates, and special promotions. - Coordinate with the front desk to ensure smooth check-in and check-out processes for guests with reservations. Administrative Tasks: - Maintain accurate records of reservations, including guest information, special requests, and payment details. - Generate reports on reservation statistics, occupancy rates, and revenue for management review. - Stay updated on hotel policies, procedures, and room rates to provide accurate information to guests. Qualifications and Skills: - High school diploma or equivalent; additional education in hospitality or related field is a plus. - Previous experience in a customer service role, preferably in the hospitality industry. - Excellent communication and interpersonal skills. - Strong attention to detail and organizational abilities. - Proficiency in computer systems and reservation software. - Ability to multitask and work efficiently in a fast-paced environment. - Problem-solving skills to address guest concerns and resolve issues effectively. - Flexibility to work shifts, including evenings, weekends, and holidays, as per the hotel's operational requirements. A hotel reservations agent plays a vital role in ensuring guest satisfaction and maintaining efficient reservation processes. By delivering exceptional customer service, attention to detail, and effective communication, you contribute to creating a positive and memorable experience for guests, ultimately fostering loyalty and enhancing the reputation of the hotel. Job Type: Full-time Pay: ₹17,500.00 - ₹30,000.00 per month Benefits: Paid time off Schedule: Morning shift Rotational shift Supplemental Pay: Performance bonus Ability to commute/relocate: Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Hotel: 1 year (Required) Language: English (Required) Expected Start Date: 01/08/2025
Looking for a Sales Manager For a Hospitality Management Company. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Ability to commute/relocate: Civil Lines, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Work Location: In person Expected Start Date: 01/08/2025
Looking for a Sales Manager For a Hospitality Management Company. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Ability to commute/relocate: Civil Lines, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Work Location: In person Expected Start Date: 01/08/2025
As a Hotel Reservations Agent, your main responsibility will be to assist guests in booking hotel accommodations and managing their reservations. Your goal is to provide exceptional customer service by effectively communicating with guests, understanding their needs, and ensuring a smooth reservation process. Working closely with the hotel staff, you will contribute to guest satisfaction and the overall success of the hotel. You will handle incoming reservation inquiries via phone, email, or online platforms and help guests select appropriate rooms based on their preferences, availability, and budget. Accuracy is key as you input reservation details into the hotel's computer system, including guest information, dates, room types, and special requests. Coordinating room assignments, upgrades, and changes may be necessary, along with processing cancellations, modifications, and refunds following hotel policies. In terms of customer service, you will provide personalized and attentive service to guests, promptly responding to inquiries and offering recommendations for local attractions, dining options, and hotel amenities. Additionally, you will address any issues or complaints regarding reservations, billing, or accommodation, escalating matters as needed. Collaboration is essential as you work closely with other hotel departments to ensure seamless guest experiences, maintain communication with hotel staff regarding availability, rates, and promotions, and coordinate with the front desk for smooth check-in and check-out processes. Your administrative tasks will include generating reports on reservation statistics, occupancy rates, and revenue for management review, as well as staying updated on hotel policies, procedures, and room rates to provide accurate information to guests. Qualifications for this role include a high school diploma or equivalent (additional education in hospitality is a plus), previous customer service experience (preferably in hospitality), excellent communication skills, attention to detail, organizational abilities, proficiency in computer systems and reservation software, multitasking capabilities, problem-solving skills, and flexibility to work shifts as per operational requirements. Your role as a hotel reservations agent is crucial in ensuring guest satisfaction and efficient reservation processes. By delivering exceptional customer service, attention to detail, and effective communication, you contribute to creating a positive and memorable experience for guests, fostering loyalty, and enhancing the hotel's reputation. This is a full-time position with benefits such as paid time off and a performance bonus. The job requires the ability to work morning and rotational shifts. The expected start date is 01/08/2025, and relocation to Jaipur, Rajasthan, is required. A Bachelor's degree is also required, along with at least 1 year of experience in a hotel setting. Proficiency in English is necessary for this role.,
Position Overview: As a Duty Manager responsible for managing multiple properties, you will play a crucial role in ensuring smooth operation and exceptional guest experiences across the properties under your supervision. Your primary responsibility will be to oversee the day-to-day activities, manage staff, and coordinate various departments within each property to maintain high standards of service, guest satisfaction, and profitability. Key Responsibilities: Operations Management: Oversee the overall operations of multiple properties, ensuring compliance with company policies, procedures, and standards. Monitor and evaluate the performance of each property, identifying areas for improvement and implementing corrective measures as needed. Ensure efficient front desk operations, including check-in/check-out procedures, reservations, guest requests, and resolving issues or complaints. Staff Management: Recruit, train, supervise, and motivate property staff across multiple locations, including front desk personnel, housekeeping, maintenance, and other departments. Conduct regular performance evaluations, provide feedback, and address any performance or disciplinary issues. Foster a positive work environment, encourage teamwork, and promote a culture of exceptional customer service. Guest Satisfaction: Ensure that all guests receive a warm welcome, excellent service, and a memorable experience at each property. Monitor guest feedback and reviews, taking prompt action to address any concerns and implement improvements. Maintain a high standard of cleanliness, safety, and comfort throughout all areas of the properties. Financial Management: Assist in developing and managing budgets for each property, ensuring cost control measures are in place. Monitor financial performance, analyze financial reports, and identify opportunities to increase revenue and reduce expenses. Implement strategies to maximize occupancy rates, revenue, and overall profitability. Coordination and Communication: Foster effective communication and collaboration between departments within each property and across multiple locations. Coordinate with the central management team and other duty managers to share information, best practices, and implement company-wide initiatives. Attend meetings, participate in training programs, and stay updated on industry trends and market demands. Qualifications and Skills: Bachelor's degree in Hospitality Management or a related field (preferred). Proven experience in property management, including experience overseeing multiple properties. Strong leadership and organizational skills, with the ability to multitask and prioritize effectively. Excellent communication and interpersonal skills to interact with guests, staff, and stakeholders at all levels. Sound knowledge of property operations, industry standards, and regulations. Proficient in using property management software and computer systems. Ability to work flexible hours, including weekends and holidays, and travel between property locations as needed. As a Duty Manager responsible for multiple properties, you will have the opportunity to make a significant impact on guest satisfaction, employee performance, and the overall success of the properties. Your dedication to providing exceptional service, attention to detail, and effective management skills will contribute to the growth and reputation of the properties under your supervision. Job Type: Full-time Pay: ₹17,500.00 - ₹30,000.00 per month Benefits: Paid time off Ability to commute/relocate: Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred) Experience: hotel work: 1 year (Preferred) Language: English (Required) Work Location: In person
Position Overview: As a Duty Manager responsible for managing multiple properties, you will play a crucial role in ensuring smooth operation and exceptional guest experiences across the properties under your supervision. Your primary responsibility will be to oversee the day-to-day activities, manage staff, and coordinate various departments within each property to maintain high standards of service, guest satisfaction, and profitability. Key Responsibilities: Operations Management: Oversee the overall operations of multiple properties, ensuring compliance with company policies, procedures, and standards. Monitor and evaluate the performance of each property, identifying areas for improvement and implementing corrective measures as needed. Ensure efficient front desk operations, including check-in/check-out procedures, reservations, guest requests, and resolving issues or complaints. Staff Management: Recruit, train, supervise, and motivate property staff across multiple locations, including front desk personnel, housekeeping, maintenance, and other departments. Conduct regular performance evaluations, provide feedback, and address any performance or disciplinary issues. Foster a positive work environment, encourage teamwork, and promote a culture of exceptional customer service. Guest Satisfaction: Ensure that all guests receive a warm welcome, excellent service, and a memorable experience at each property. Monitor guest feedback and reviews, taking prompt action to address any concerns and implement improvements. Maintain a high standard of cleanliness, safety, and comfort throughout all areas of the properties. Financial Management: Assist in developing and managing budgets for each property, ensuring cost control measures are in place. Monitor financial performance, analyze financial reports, and identify opportunities to increase revenue and reduce expenses. Implement strategies to maximize occupancy rates, revenue, and overall profitability. Coordination and Communication: Foster effective communication and collaboration between departments within each property and across multiple locations. Coordinate with the central management team and other duty managers to share information, best practices, and implement company-wide initiatives. Attend meetings, participate in training programs, and stay updated on industry trends and market demands. Qualifications and Skills: Bachelor's degree in Hospitality Management or a related field (preferred). Proven experience in property management, including experience overseeing multiple properties. Strong leadership and organizational skills, with the ability to multitask and prioritize effectively. Excellent communication and interpersonal skills to interact with guests, staff, and stakeholders at all levels. Sound knowledge of property operations, industry standards, and regulations. Proficient in using property management software and computer systems. Ability to work flexible hours, including weekends and holidays, and travel between property locations as needed. As a Duty Manager responsible for multiple properties, you will have the opportunity to make a significant impact on guest satisfaction, employee performance, and the overall success of the properties. Your dedication to providing exceptional service, attention to detail, and effective management skills will contribute to the growth and reputation of the properties under your supervision. Job Type: Full-time Pay: ₹17,500.00 - ₹30,000.00 per month Benefits: Paid time off Ability to commute/relocate: Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred) Experience: hotel work: 1 year (Preferred) Language: English (Required) Work Location: In person