Duty Manager - Cluster

Position Overview:

As a Duty Manager responsible for managing multiple properties, you will play a crucial role in ensuring smooth operation and exceptional guest experiences across the properties under your supervision. Your primary responsibility will be to oversee the day-to-day activities, manage staff, and coordinate various departments within each property to maintain high standards of service, guest satisfaction, and profitability.

Key Responsibilities:

Operations Management:

• Oversee the overall operations of multiple properties, ensuring compliance with company policies, procedures, and standards.
• Monitor and evaluate the performance of each property, identifying areas for improvement and implementing corrective measures as needed.
• Ensure efficient front desk operations, including check-in/check-out procedures, reservations, guest requests, and resolving issues or complaints.

Staff Management:

• Recruit, train, supervise, and motivate property staff across multiple locations, including front desk personnel, housekeeping, maintenance, and other departments.
• Conduct regular performance evaluations, provide feedback, and address any performance or disciplinary issues.
• Foster a positive work environment, encourage teamwork, and promote a culture of exceptional customer service.

Guest Satisfaction:

• Ensure that all guests receive a warm welcome, excellent service, and a memorable experience at each property.
• Monitor guest feedback and reviews, taking prompt action to address any concerns and implement improvements.
• Maintain a high standard of cleanliness, safety, and comfort throughout all areas of the properties.

Financial Management:

• Assist in developing and managing budgets for each property, ensuring cost control measures are in place.
• Monitor financial performance, analyze financial reports, and identify opportunities to increase revenue and reduce expenses.
• Implement strategies to maximize occupancy rates, revenue, and overall profitability.

Coordination and Communication:

• Foster effective communication and collaboration between departments within each property and across multiple locations.
• Coordinate with the central management team and other duty managers to share information, best practices, and implement company-wide initiatives.
• Attend meetings, participate in training programs, and stay updated on industry trends and market demands.

Qualifications and Skills:

• Bachelor's degree in Hospitality Management or a related field (preferred).
• Proven experience in property management, including experience overseeing multiple properties.
• Strong leadership and organizational skills, with the ability to multitask and prioritize effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and stakeholders at all levels.
• Sound knowledge of property operations, industry standards, and regulations.
• Proficient in using property management software and computer systems.
• Ability to work flexible hours, including weekends and holidays, and travel between property locations as needed.

As a Duty Manager responsible for multiple properties, you will have the opportunity to make a significant impact on guest satisfaction, employee performance, and the overall success of the properties. Your dedication to providing exceptional service, attention to detail, and effective management skills will contribute to the growth and reputation of the properties under your supervision.

Job Type: Full-time

Pay: ₹17,500.00 - ₹30,000.00 per month

Benefits:

• Paid time off

Ability to commute/relocate:

• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• hotel work: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person