Guest Service Associate

1 - 6 years

1 - 4 Lacs

jaipur

Posted:11 hours ago| Platform: Naukri logo

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Skills Required

front desk application software customer service hospitality hotel management guest service guest satisfaction front office management front office operations receptionist activities guest handling telephone handling guest relations front office

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Guest Service Associate to join our team at Hyatt Regency. The ideal candidate will have 1-6 years of experience in the hospitality industry, with excellent communication skills and a passion for delivering exceptional guest experiences.

Roles and Responsibility
  • Manage front desk operations, including handling guest inquiries and resolving issues professionally.
  • Provide exceptional customer service by ensuring prompt and efficient response to guest requests and concerns.
  • Maintain accurate records of guest interactions, transactions, and preferences.
  • Collaborate with other departments to ensure seamless execution of guest services.
  • Develop and implement effective strategies to enhance guest satisfaction and loyalty.
  • Stay updated on hotel policies, procedures, and promotions to provide informed support to guests.
Job Requirements
  • Excellent communication and interpersonal skills are required to interact effectively with guests from diverse backgrounds.
  • Strong problem-solving and analytical skills are necessary to resolve complex guest complaints and issues.
  • Ability to work well under pressure and manage multiple tasks simultaneously in a fast-paced environment.
  • Knowledge of hotel management systems and software applications is essential for managing guest data and preferences.
  • Strong attention to detail is needed to maintain accurate records and reports of guest interactions.
  • Ability to adapt to changing situations and priorities while maintaining professionalism and courtesy.

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