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Guest Relations Executive

Guest Relations Executive

Naukri Hospitality Jobs

1 - 6 years

|

1 - 4 Lacs

Posted:7 hours ago| Platform:

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Skills Required

application software guest relations computer systems hospitality hotel management front desk guest service guest satisfaction front office management customer service front office operations receptionist activities guest handling front office

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Guest Relations Executive to join our team at Courtyard by Marriott. The ideal candidate will have 1-6 years of experience in the hospitality industry, with excellent communication skills and a passion for delivering exceptional guest experiences.

Roles and Responsibility

Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
Handle guest inquiries and resolve issues professionally and courteously.
Coordinate with other departments to ensure efficient service delivery.
Maintain accurate records of guest interactions and transactions.
Develop and implement strategies to enhance guest satisfaction and loyalty.
Collaborate with the management team to achieve business objectives.

Job Requirements

Excellent communication and interpersonal skills.
Ability to work effectively in a fast-paced environment.
Strong problem-solving and analytical skills.
Proficient in using computer systems and software applications.
Ability to work collaboratively as part of a team.
Strong attention to detail and organizational skills.
Experience in handling guest complaints and resolving issues professionally.
Knowledge of hotel management principles and practices.
Familiarity with customer service standards and best practices.

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