Guest Relations Executive

1 - 6 years

1 - 4 Lacs

Posted:23 hours ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Guest Relations Executive to join our team at Hyatt Regency. The ideal candidate will have 1-6 years of experience in the hospitality industry, with excellent communication skills and a passion for delivering exceptional guest experiences.


Roles and Responsibility
  • Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
  • Handle guest inquiries and resolve issues professionally and courteously.
  • Coordinate with other departments to ensure efficient service delivery.
  • Maintain accurate records of guest interactions and transactions.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Collaborate with the hotel management team to achieve business objectives.

Job Requirements
  • Excellent communication and interpersonal skills are essential.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving and analytical skills are needed to handle complex guest issues.
  • Proficiency in using computer systems and software applications is required.
  • A high level of flexibility and adaptability to changing situations is necessary.
  • Strong attention to detail and organizational skills are vital.

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