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Guest Relations Executive

Guest Relations Executive

Naukri Hospitality Jobs

1 - 3 years

|

1 - 4 Lacs

Posted:7 hours ago| Platform:

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Skills Required

front desk guest service hotel operations guest relations crm guest satisfaction front office management customer service front office operations receptionist activities guest handling crm software front office hospitality hotel management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Guest Relations Executive to join our team at Hilton. The ideal candidate will have 1-3 years of experience in guest relations or a related field.

Roles and Responsibility

Manage front desk operations, including handling guest inquiries and resolving issues.
Provide exceptional customer service to ensure guests have a positive experience.
Coordinate with other departments to ensure seamless guest services.
Develop and implement effective strategies to enhance guest satisfaction.
Maintain accurate records of guest interactions and transactions.
Collaborate with the management team to achieve business objectives.

Job Requirements

Excellent communication and interpersonal skills are required to work effectively with diverse groups.
Strong problem-solving skills are necessary to resolve complex issues efficiently.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Knowledge of hotel operations and procedures is essential.
Familiarity with CRM software and technology is an asset.
Strong attention to detail is needed to maintain accuracy and quality in work.

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