Assistant Front Desk Manager

We are looking for a skilled Assistant Front Desk Manager to join our team at Renaissance, with 5-12 years of experience in the hospitality industry.

• Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
• Supervise and coordinate front desk staff activities to maintain high customer service standards.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Collaborate with other departments to ensure efficient room preparation and guest services.
• Maintain accurate records and reports, including guest feedback and complaint resolution.
• Ensure compliance with company policies and procedures, promoting a positive work environment.

• Proven experience in front desk management or a related field, with a minimum of 5 years of experience.
• Strong knowledge of front office operations, including reservation systems and guest relationship management.
• Excellent communication and interpersonal skills, with the ability to lead and motivate teams.
• Ability to work effectively under pressure, handling multiple tasks simultaneously while maintaining attention to detail.
• Familiarity with hotel management software and technology, such as property management systems.
• Strong problem-solving skills, with the ability to analyze problems and develop creative solutions.