Role Description This is a full-time on-site role as a Guest Relationship Manager at Rishikesh. As the Guest Relationship Manager, you will be responsible for customer satisfaction, customer service, performing receptionist duties, communication, and managing reservations. You will play a key role in ensuring a positive and seamless experience for all guests. Qualifications • Customer service and customer satisfaction skills • Experience in receptionist duties • Strong communication skills • Ability to manage reservations • Excellent interpersonal skills • Problem-solving and conflict resolution abilities • Ability to work in a fast-paced environment • Attention to detail and organizational skills • Proficiency in relevant software applications • Prior experience in the travel or hospitality industry is a plus • Bachelor's degree in Hospitality Management or a related is preffered Show more Show less
Company Description Shalom Backpackers, founded in the landscapes of Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie, Jaipur & Shimla is a vibrant hostel chain dedicated to curating unforgettable experiences for travelers. Each location offers a unique blend of culture, nature, and exploration, ensuring a holistic adventure. Our hostels are themed in blue and yellow to create a vibrant and welcoming atmosphere. We prioritize providing clean, hygienic, and comfortable spaces with over 300 beds across five locations. Shalom Backpackers aims to expand to 500 beds by 2024, fostering a global community of explorers. Role Description This is a full-time on-site role for a Reservation Intern located in Rishikesh. The Reservation Intern will be responsible for handling reservation requests, providing excellent customer service, managing communications with guests, and supporting sales activities. The role also involves assisting with the training of new staff members and ensuring all reservations and related processes are handled efficiently. Qualifications Skills in managing Reservations and Sales activities Excellent Communication abilities Strong Customer Service skills and the ability to maintain a positive guest experience Experience in Training and supporting new staff members Good organizational and multitasking skills Previous experience in the hospitality industry is a plus Bachelor’s degree in Hospitality Management or a related field is preferred
Company Description Shalom Backpackers, founded in the landscapes of Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie, Jaipur & Shimla is a vibrant hostel chain dedicated to curating unforgettable experiences for travelers. Each location offers a unique blend of culture, nature, and exploration, ensuring a holistic adventure. Our hostels are themed in blue and yellow to create a vibrant and welcoming atmosphere. We prioritize providing clean, hygienic, and comfortable spaces with over 300 beds across five locations. Shalom Backpackers aims to expand to 500 beds by 2024, fostering a global community of explorers. Role Description This is a full-time on-site role for a Reservation Intern located in Rishikesh. The Reservation Intern will be responsible for handling reservation requests, providing excellent customer service, managing communications with guests, and supporting sales activities. The role also involves assisting with the training of new staff members and ensuring all reservations and related processes are handled efficiently. Qualifications Skills in managing Reservations and Sales activities Excellent Communication abilities Strong Customer Service skills and the ability to maintain a positive guest experience Experience in Training and supporting new staff members Good organizational and multitasking skills Previous experience in the hospitality industry is a plus Bachelors degree in Hospitality Management or a related field is preferred Show more Show less
Company Description Welcome to Shalom Backpackers, your home in the heart of adventure! Shalom Backpackers is a chain of hostels in Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie , Shimla & Jaipur committed to curating unforgettable experiences for travelers. Each location offers a unique blend of culture, nature, and exploration, ensuring a holistic adventure for guests. With 300+ beds across 5 locations, we prioritize clean, hygienic, and comfortable spaces for travelers to rest and rejuvenate. Qualifications Phone Etiquette, Receptionist Duties, and Customer Service skills Computer Literacy Strong Communication skills Excellent organizational skills and attention to detail Ability to work in a fast-paced environment Previous experience in hospitality or customer service is a plus Fluency in multiple languages is an advantage Job Responsibilities:- Make a daily reservation count for arrivals and departures to direct actions in selling rooms/beds Register all incoming guests, ensuring that all pertinent information is obtained and recorded Ensure that all payments have been made by in-house guests Accept and record credit card, photo ID information and other relevant document on guest accounts and provide change for guests as needed Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include escalating issues to a Senior Manager Maintain positive guest relations and anticipate guest needs, respond promptly, and acknowledge guest at all times Address and resolve guest complaints and ensure guest satisfaction Handle guest mail and messages with respect to privacy and professionalism Document all guest requests, concerns and communication information to responsible personnel for proper handling Have thorough and updated knowledge of the hostel brand and various programs (trips, travel programs, events, special offers, etc.) Coordinate with the community manager to get the activity board and daily events updated Upsell additional facilities and services, when appropriate Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Oversee the housekeeping department Pay: ₹12,000.00 - ₹15,000.00 per month Benefits : - Paid time off - Accomodation - Meals Schedule: - Day shift - Morning shift - Night shift - Rotational shift Supplemental pay types: - Overtime pay - Performance bonus Application Question(s): - Do you have degree/Diploma in HM - Can you join immediately - How many years of Experience do you have? Work Location: In person
Manage front desk operations, including check-ins, check-outs, and maintaing accurate records. Act as the go-to person for guest inquiries, resolving issues promptly and effectively. Cultivate a warm and welcoming environment, embodyinh the spirit of hospitality. Build connections among guests, organising events and activities that promote interaction and friendship. Adopt flexibility, adaptibility and a genuine passion for creating unforgettable experiences. Location : - Mussoorie, Goa, Mcleodganj, Rishikesh,Udaipur,Jaipur
About the job Position Overview: We are seeking an enthusiastic and creative Social Media Manager to join our team. The ideal candidate will be passionate about travel and adept at using social media to build and engage with our online community. This role involves managing our social media accounts, creating compelling content, and developing strategies to increase our brand's online presence. Key Responsibilities: • Develop, implement, and manage our social media strategy across multiple platforms (Facebook, Instagram, Twitter, Linkedin, etc.). • Create, curate, and schedule engaging content (text, image, and video) that aligns with Shalom brand voice and goals. • Monitor and respond to social media interactions, fostering a positive community and engagement. • Analyze social media metrics and generate reports to track performance, identify trends, and make data-driven recommendations. • Collaborate with the marketing team to ensure cohesive messaging across all channels. • Stay up-to-date with the latest social media best practices, technologies, and trends. • Plan and execute social media campaigns and promotions to support marketing objectives and boost brand awareness. • Manage social media advertising campaigns, including budget planning, targeting, and performance analysis. • Engage with influencers and brand ambassadors to expand our reach and credibility. Qualifications: • Bachelor's degree in Marketing, Communications, or a related field. • 1+ years of experience in social media management, preferably within the hospitality or travel industry. • Proficiency in using social media platforms and tools such as Hootsuite, Buffer, or similar. • Strong understanding of social media metrics and analytics. • Excellent written and verbal communication skills. • Creative mindset with a keen eye for visual aesthetics and design. • Ability to work independently and as part of a team in a fast-paced environment. • Strong organizational skills and attention to detail. • Experience with social media advertising and campaign management is a plus. • Passion for travel and understanding of the backpacker and budget travel market is highly desirable.
As a Guest Relationship Manager at Rishikesh, your role will involve ensuring customer satisfaction, providing excellent customer service, performing receptionist duties, effective communication, and managing reservations. You will be instrumental in creating a positive and seamless experience for all guests. Key Responsibilities: - Demonstrating customer service and customer satisfaction skills - Executing receptionist duties efficiently - Utilizing strong communication skills to interact with guests - Managing reservations effectively - Demonstrating excellent interpersonal skills - Applying problem-solving and conflict resolution abilities when needed - Thriving in a fast-paced environment - Displaying attention to detail and organizational skills - Proficiency in relevant software applications - Prior experience in the travel or hospitality industry would be beneficial Qualifications: - Customer service and customer satisfaction skills - Experience in receptionist duties - Strong communication skills - Ability to manage reservations - Excellent interpersonal skills - Problem-solving and conflict resolution abilities - Ability to work in a fast-paced environment - Attention to detail and organizational skills - Proficiency in relevant software applications - Prior experience in the travel or hospitality industry is a plus - Bachelor's degree in Hospitality Management or a related field is preferred,
Company Description Welcome to Shalom Backpackers, your home in the heart of adventure! Shalom Backpackers is a chain of hostels in Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie , Shimla & Jaipur committed to curating unforgettable experiences for travelers. Each location offers a unique blend of culture, nature, and exploration, ensuring a holistic adventure for guests. With 350+ beds across 7 locations, we prioritize clean, hygienic, and comfortable spaces for travelers to rest and rejuvenate. Qualifications Phone Etiquette, Receptionist Duties, and Customer Service skills Computer Literacy Strong Communication skills Excellent organizational skills and attention to detail Ability to work in a fast-paced environment Previous experience in hospitality or customer service is a plus Fluency in multiple languages is an advantage Job Responsibilities:- Make a daily reservation count for arrivals and departures to direct actions in selling rooms/beds Register all incoming guests, ensuring that all pertinent information is obtained and recorded Ensure that all payments have been made by in-house guests Accept and record credit card, photo ID information and other relevant document on guest accounts and provide change for guests as needed Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include escalating issues to a Senior Manager Maintain positive guest relations and anticipate guest needs, respond promptly, and acknowledge guest at all times Address and resolve guest complaints and ensure guest satisfaction Handle guest mail and messages with respect to privacy and professionalism Document all guest requests, concerns and communication information to responsible personnel for proper handling Have thorough and updated knowledge of the hostel brand and various programs (trips, travel programs, events, special offers, etc.) Coordinate with the community manager to get the activity board and daily events updated Upsell additional facilities and services, when appropriate Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Oversee the housekeeping department Pay: ₹12,000.00 - ₹15,000.00 per month Benefits : - Paid time off - Accomodation - Meals Schedule: - Day shift - Morning shift - Night shift - Rotational shift Supplemental pay types: - Overtime pay - Performance bonus Application Question(s): - Do you have degree/Diploma in HM - Can you join immediately - How many years of Experience do you have? Work Location: In person
Job Description: As a Revenue Executive at Shalom, you will play a crucial role in managing our presence on various online travel portals such as Booking.com, Agoda, GOMMT, Expedia, and Hostelworld. Your responsibilities will include handling the extranet and property management system ezee for these portals, creating new listings, and ensuring the regular verification and upkeep of existing listings. You will be tasked with updating photographs, content, and listings on the OTA's to meet property onboarding targets and make properties live and bookable. Additionally, you will be responsible for verifying reports and data across OTAs and managing the reputation of all Shalom properties. Key Responsibilities: - Understanding and managing online travel portals like Booking.com, Agoda, GOMMT, Expedia, Hostelworld, etc. - Handling the extranet and property management system ezee for the mentioned online travel portals. - Creating new listings and regularly verifying/updating existing listings on online travel portals. - Updating photographs, content, and listings on OTAs to achieve property onboarding targets and make properties live/bookable. - Verifying reports and data across OTAs. - Managing the reputation of all Shalom properties. Qualifications: - Graduate. - Proficient in MS Excel. - Fluency in English. - Minimum 6 months of relevant experience. (Note: No additional details about the company were provided in the job description.),
Company Description Welcome to Shalom Backpackers, your home in the heart of adventure! Shalom Backpackers is a chain of hostels in Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie , Shimla & Jaipur committed to curating unforgettable experiences for travelers. Each location offers a unique blend of culture, nature, and exploration, ensuring a holistic adventure for guests. With 350+ beds across 7 locations, we prioritize clean, hygienic, and comfortable spaces for travelers to rest and rejuvenate. Qualifications Phone Etiquette, Receptionist Duties, and Customer Service skills Computer Literacy Strong Communication skills Excellent organizational skills and attention to detail Ability to work in a fast-paced environment Previous experience in hospitality or customer service is a plus Fluency in multiple languages is an advantage Job Responsibilities:- Make a daily reservation count for arrivals and departures to direct actions in selling rooms/beds Register all incoming guests, ensuring that all pertinent information is obtained and recorded Ensure that all payments have been made by in-house guests Accept and record credit card, photo ID information and other relevant document on guest accounts and provide change for guests as needed Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include escalating issues to a Senior Manager Maintain positive guest relations and anticipate guest needs, respond promptly, and acknowledge guest at all times Address and resolve guest complaints and ensure guest satisfaction Handle guest mail and messages with respect to privacy and professionalism Document all guest requests, concerns and communication information to responsible personnel for proper handling Have thorough and updated knowledge of the hostel brand and various programs (trips, travel programs, events, special offers, etc.) Coordinate with the community manager to get the activity board and daily events updated Upsell additional facilities and services, when appropriate Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Oversee the housekeeping department Pay: ₹12,000.00 - ₹15,000.00 per month Benefits : - Paid time off - Accomodation - Meals Schedule: - Day shift - Morning shift - Night shift - Rotational shift Supplemental pay types: - Overtime pay - Performance bonus Application Question(s): - Do you have degree/Diploma in HM - Can you join immediately - How many years of Experience do you have? Work Location: In person
Company Description Welcome to Shalom Backpackers, your home in the heart of adventure! Shalom Backpackers is a chain of hostels in Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie , Shimla & Jaipur committed to curating unforgettable experiences for travelers. Each location offers a unique blend of culture, nature, and exploration, ensuring a holistic adventure for guests. With 350+ beds across 7 locations, we prioritize clean, hygienic, and comfortable spaces for travelers to rest and rejuvenate. Qualifications Phone Etiquette, Receptionist Duties, and Customer Service skills Computer Literacy Strong Communication skills Excellent organizational skills and attention to detail Ability to work in a fast-paced environment Previous experience in hospitality or customer service is a plus Fluency in multiple languages is an advantage Job Responsibilities:- Make a daily reservation count for arrivals and departures to direct actions in selling rooms/beds Register all incoming guests, ensuring that all pertinent information is obtained and recorded Ensure that all payments have been made by in-house guests Accept and record credit card, photo ID information and other relevant document on guest accounts and provide change for guests as needed Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include escalating issues to a Senior Manager Maintain positive guest relations and anticipate guest needs, respond promptly, and acknowledge guest at all times Address and resolve guest complaints and ensure guest satisfaction Handle guest mail and messages with respect to privacy and professionalism Document all guest requests, concerns and communication information to responsible personnel for proper handling Have thorough and updated knowledge of the hostel brand and various programs (trips, travel programs, events, special offers, etc.) Coordinate with the community manager to get the activity board and daily events updated Upsell additional facilities and services, when appropriate Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Oversee the housekeeping department Pay: ?12,000.00 - ?15,000.00 per month Benefits : - Paid time off - Accomodation - Meals Schedule: - Day shift - Morning shift - Night shift - Rotational shift Supplemental pay types: - Overtime pay - Performance bonus Application Question(s): - Do you have degree/Diploma in HM - Can you join immediately - How many years of Experience do you have Work Location: In person
Company Description Shalom Backpackers is a vibrant community of hostels with locations in picturesque destinations such as Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie. Known for creating unforgettable experiences, Shalom Backpackers offers more than just accommodation – it's a holistic adventure that celebrates culture, nature, and exploration. With 300+ beds across their unique blue and yellow themed properties, Shalom Backpackers prides itself on providing clean, comfortable, and hygienic spaces for travelers. The organization prioritizes community-building, shared experiences, and connecting people from around the world. With plans to expand to 500 beds by 2024, Shalom Backpackers continues to grow while fostering a welcoming and vibrant environment for travelers. Role Description This is a full-time on-site role for an Assistant Front Desk Manager located in Rishikesh. The Assistant Front Desk Manager will oversee front desk operations, provide exceptional customer service, manage reservations, and ensure seamless guest check-ins and check-outs. The role includes addressing guest inquiries and concerns, maintaining reports and records, and ensuring a positive guest experience. The Assistant Front Desk Manager will work closely with the team to maintain high standards of hospitality and contribute to the overall efficiency of the property. Qualifications Experience in Customer Satisfaction and a strong understanding of Customer Service principles Proficiency in handling Receptionist Duties and managing Reservations Strong Communication skills, both verbal and written Organizational skills and attention to detail Proven ability to work in a dynamic, on-site, and team-oriented environment Hospitality or hotel management experience is a must.
Company Description Shalom Backpackers is a community-driven chain of hostels located in Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie, committed to creating unforgettable travel experiences. Each location combines local culture, nature, and adventure, while offering clean, hygienic, and comfortable accommodation with vibrant blue and yellow themes that highlight the welcoming and cheerful spirit of Shalom. Beyond providing a place to stay, Shalom Backpackers fosters connection and exploration, immersing travelers in breathtaking landscapes and cultural experiences. With a growing presence and a vision to expand to 500 beds across its properties by 2024, Shalom is the perfect place for travelers seeking a holistic adventure. Role Description This is a full-time, on-site role for a Front Desk Manager at our Udaipur location. The Front Desk Manager will oversee daily front desk operations, manage guest check-ins and reservations, and ensure top-tier customer service and satisfaction. They will serve as the primary point of contact for guests, manage scheduling, and handle inquiries, while maintaining the property’s welcoming and vibrant atmosphere. Additionally, the Front Desk Manager will work to uphold Shalom Backpackers’ reputation for providing exceptional hospitality experiences. Qualifications Strong Customer Service and Customer Satisfaction skills to ensure a positive guest experience at all times. Proficiency in Receptionist Duties and handling Reservations, with attention to detail in managing schedules and bookings. Excellent Communication skills to assist guests effectively and liaise with the team. Familiarity with hospitality management systems and software is a plus. Prior experience in customer-facing roles, preferably in the hospitality industry. Ability to work collaboratively in a team-oriented environment and manage responsibilities efficiently. Bachelor’s degree or relevant experience in Hospitality, Business Administration, or related fields preferred.
Company Description Shalom Backpackers is a community-driven chain of hostels located in Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie, committed to creating unforgettable travel experiences. Each location combines local culture, nature, and adventure, while offering clean, hygienic, and comfortable accommodation with vibrant blue and yellow themes that highlight the welcoming and cheerful spirit of Shalom. Beyond providing a place to stay, Shalom Backpackers fosters connection and exploration, immersing travelers in breathtaking landscapes and cultural experiences. With a growing presence and a vision to expand to 500 beds across its properties by 2024, Shalom is the perfect place for travelers seeking a holistic adventure. Role Description This is a full-time, on-site role for a Front Desk Manager at our Udaipur location. The Front Desk Manager will oversee daily front desk operations, manage guest check-ins and reservations, and ensure top-tier customer service and satisfaction. They will serve as the primary point of contact for guests, manage scheduling, and handle inquiries, while maintaining the property's welcoming and vibrant atmosphere. Additionally, the Front Desk Manager will work to uphold Shalom Backpackers reputation for providing exceptional hospitality experiences. Qualifications Strong Customer Service and Customer Satisfaction skills to ensure a positive guest experience at all times. Proficiency in Receptionist Duties and handling Reservations, with attention to detail in managing schedules and bookings. Excellent Communication skills to assist guests effectively and liaise with the team. Familiarity with hospitality management systems and software is a plus. Prior experience in customer-facing roles, preferably in the hospitality industry. Ability to work collaboratively in a team-oriented environment and manage responsibilities efficiently. Bachelor's degree or relevant experience in Hospitality, Business Administration, or related fields preferred.
Company Description Shalom Backpackers is a vibrant chain of hostels located in Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie, dedicated to providing travelers with unforgettable experiences. More than just accommodation, Shalom Backpackers offers unique stays that blend culture, nature, and exploration in a welcoming and vibrant environment. Our signature blue and yellow themed hostels offer clean, hygienic, and comfortable spaces for travelers, with a commitment to well-being and a cheerful ambiance for creating lasting memories. With over 300 beds across five locations, we aim to expand to 500 beds by 2024, sharing our passion for community and exploration with even more travelers. Role Description This is a full-time, on-site role based in Rishikesh for a Reservation Associate. The Reservation Associate will be responsible for managing reservations, engaging with guests to address inquiries and provide recommendations, supervising bookings through various platforms, and ensuring the smooth execution of check-ins and check-outs. The role also involves maintaining guest satisfaction, handling feedback, and collaborating with team members to promote a positive and welcoming environment. Qualifications Proficiency in booking systems, reservation management, and customer service platforms Strong communication skills, both verbal and written, along with excellent interpersonal abilities Experience in multitasking, problem-solving, and maintaining a hospitable guest experience Attention to detail, organizational skills, and the ability to ensure smooth processes Prior experience in the hospitality or tourism industry is an advantage Proficiency in English (additional language skills are a bonus)
Company Description Shalom Backpackers is a vibrant chain of hostels located in Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie that aims to offer travelers memorable and holistic experiences. Known for its signature blue and yellow themed hostels, Shalom Backpackers ensures a welcoming, clean, and comfortable environment across all locations. With over 300 beds, the hostels are designed to provide safe and hygienic accommodations. Each location is thoughtfully curated to blend culture, nature, and exploration, giving travelers a chance to connect and create unforgettable memories. With a mission to expand to 500 beds by 2024, Shalom Backpackers is committed to extending its warm hospitality to more travelers worldwide. Role Description This is a full-time, on-site role for a Reservation Executive at Shalom Backpackers in Rishikesh. The Reservation Executive will handle tasks related to reservations, including managing booking systems, ensuring seamless communication with guests, resolving any queries, and maintaining high levels of customer satisfaction. They will also contribute to sales efforts by promoting services and upselling when appropriate, while ensuring a smooth and professional customer service experience. Qualifications Customer Service and Customer Satisfaction skills for ensuring an exceptional experience for guests and addressing their needs effectively. Communication skills and proficiency in handling inquiries, providing information, and maintaining professional interaction with guests. Experience in Reservations and familiarity with booking systems and processes to manage guest bookings accurately and efficiently. Sales skills, including upselling and promoting services to drive revenue growth. Attention to detail, organizational skills, and a guest-focused approach are highly valuable. Prior experience in hospitality or a related field is a plus.
Company Description Shalom Backpackers is a vibrant chain of hostels located in Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie, dedicated to providing travelers with unforgettable experiences. More than just accommodation, Shalom Backpackers offers unique stays that blend culture, nature, and exploration in a welcoming and vibrant environment. Our signature blue and yellow themed hostels offer clean, hygienic, and comfortable spaces for travelers, with a commitment to well-being and a cheerful ambiance for creating lasting memories. With over 300 beds across five locations, we aim to expand to 500 beds by 2024, sharing our passion for community and exploration with even more travelers. Role Description This is a full-time, on-site role based in Rishikesh for a Reservation Associate. The Reservation Associate will be responsible for managing reservations, engaging with guests to address inquiries and provide recommendations, supervising bookings through various platforms, and ensuring the smooth execution of check-ins and check-outs. The role also involves maintaining guest satisfaction, handling feedback, and collaborating with team members to promote a positive and welcoming environment. Qualifications Proficiency in booking systems, reservation management, and customer service platforms Strong communication skills, both verbal and written, along with excellent interpersonal abilities Experience in multitasking, problem-solving, and maintaining a hospitable guest experience Attention to detail, organizational skills, and the ability to ensure smooth processes Prior experience in the hospitality or tourism industry is an advantage Proficiency in English (additional language skills are a bonus)
Role Overview: As a Guest Relationship Manager at Rishikesh, your main responsibility will be to ensure customer satisfaction by providing excellent customer service, performing receptionist duties, handling communication, and managing reservations. Your role will be crucial in creating a positive and seamless experience for all guests visiting the establishment. Key Responsibilities: - Provide exceptional customer service and ensure customer satisfaction - Perform receptionist duties efficiently - Handle communication effectively with guests and staff - Manage reservations and ensure accuracy - Resolve problems and conflicts in a timely manner - Work in a fast-paced environment while maintaining attention to detail and organizational skills - Utilize relevant software applications proficiently Qualifications Required: - Possess strong customer service and customer satisfaction skills - Experience in receptionist duties is necessary - Excellent communication skills are essential for this role - Ability to manage reservations effectively - Strong interpersonal skills for interacting with guests and staff - Problem-solving skills and conflict resolution abilities are required - Capability to work in a fast-paced environment - Attention to detail and organizational skills are important - Proficiency in relevant software applications is a must - Prior experience in the travel or hospitality industry is a plus - A Bachelor's degree in Hospitality Management or a related field is preferred,
Company Description Shalom Backpackers is a vibrant hostel chain with locations in Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie, offering more than just a place to stay. Known for its cheerful blue and yellow theme, Shalom provides clean, hygienic, and comfortable accommodations with a focus on creating meaningful travel experiences. Guests are invited to immerse themselves in local culture, nature, and adventure, transforming their journeys into treasured memories. With a mission to grow and extend warm hospitality, Shalom aims to expand to 500 beds by 2024, building a global community of passionate travelers. Role Description This is a full-time on-site role based in Rishikesh for a Housekeeping Attendant. The role involves day-to-day upkeep of the hostel, ensuring cleanliness and hygiene in guest rooms, common areas, and facilities. Responsibilities include handling laundry services, maintaining supplies, supporting the upkeep of a welcoming environment, and collaborating with other team members to meet guest needs effectively. The Housekeeping Attendant will also assist with ensuring an exceptional guest experience by maintaining high standards and adhering to procedures. Qualifications Proficiency in laundry operations and related tasks Strong communication and customer service skills to assist and engage with guests Excellent organizational skills to manage daily housekeeping duties efficiently Ability to train and assist team members in maintaining cleanliness and standards A proactive and positive attitude with a focus on creating a welcoming atmosphere Prior experience in a hospitality or housekeeping role is an advantage Attention to detail and commitment to maintaining hygiene and safety protocols
Company Description Shalom Backpackers is a community-focused hospitality brand operating vibrant and comfortable hostels in scenic locations like Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie. Known for its signature blue and yellow aesthetic, Shalom Backpackers offers not just accommodation but an immersive travel experience blending local culture, nature, and exploration. With 300+ beds spread across 5 locations, we prioritize guest well-being through stringent hygiene standards and inviting spaces designed to create lasting memories. Our mission is to provide a clean, welcoming, and energetic environment, making every traveler feel at home. Shalom Backpackers is dedicated to expanding its global community and delivering unparalleled hospitality services. Role Description This is a full-time, on-site role for an Assistant Front Desk Manager at Shalom Backpackers, located in Rishikesh. The Assistant Front Desk Manager will oversee front desk operations, ensure optimal guest satisfaction, and maintain a high standard of customer service. Day-to-day responsibilities include managing guest check-ins and check-outs, overseeing reservations, addressing guest inquiries and concerns, and assisting in the coordination of daily operations. The role also involves supervising front office staff to deliver an exceptional experience for all guests. Qualifications Strong customer service and customer satisfaction skills with a passion for creating positive guest experiences. Proficiency in receptionist duties, including guest check-ins, check-outs, and maintaining organized front desk operations. Excellent verbal and written communication skills to interact effectively with guests and staff. Experience with managing hotel or hostel reservations and guest booking systems. Ability to work in a team environment, demonstrate leadership, and supervise front desk staff effectively. Prior hospitality industry experience and familiarity with hospitality management software are advantageous. A proactive attitude with strong problem-solving and organizational skills.