Role Description This is a full-time on-site role as a Guest Relationship Manager at Rishikesh. As the Guest Relationship Manager, you will be responsible for customer satisfaction, customer service, performing receptionist duties, communication, and managing reservations. You will play a key role in ensuring a positive and seamless experience for all guests. Qualifications • Customer service and customer satisfaction skills • Experience in receptionist duties • Strong communication skills • Ability to manage reservations • Excellent interpersonal skills • Problem-solving and conflict resolution abilities • Ability to work in a fast-paced environment • Attention to detail and organizational skills • Proficiency in relevant software applications • Prior experience in the travel or hospitality industry is a plus • Bachelor's degree in Hospitality Management or a related is preffered Show more Show less
Company Description Shalom Backpackers, founded in the landscapes of Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie, Jaipur & Shimla is a vibrant hostel chain dedicated to curating unforgettable experiences for travelers. Each location offers a unique blend of culture, nature, and exploration, ensuring a holistic adventure. Our hostels are themed in blue and yellow to create a vibrant and welcoming atmosphere. We prioritize providing clean, hygienic, and comfortable spaces with over 300 beds across five locations. Shalom Backpackers aims to expand to 500 beds by 2024, fostering a global community of explorers. Role Description This is a full-time on-site role for a Reservation Intern located in Rishikesh. The Reservation Intern will be responsible for handling reservation requests, providing excellent customer service, managing communications with guests, and supporting sales activities. The role also involves assisting with the training of new staff members and ensuring all reservations and related processes are handled efficiently. Qualifications Skills in managing Reservations and Sales activities Excellent Communication abilities Strong Customer Service skills and the ability to maintain a positive guest experience Experience in Training and supporting new staff members Good organizational and multitasking skills Previous experience in the hospitality industry is a plus Bachelor’s degree in Hospitality Management or a related field is preferred
Company Description Shalom Backpackers, founded in the landscapes of Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie, Jaipur & Shimla is a vibrant hostel chain dedicated to curating unforgettable experiences for travelers. Each location offers a unique blend of culture, nature, and exploration, ensuring a holistic adventure. Our hostels are themed in blue and yellow to create a vibrant and welcoming atmosphere. We prioritize providing clean, hygienic, and comfortable spaces with over 300 beds across five locations. Shalom Backpackers aims to expand to 500 beds by 2024, fostering a global community of explorers. Role Description This is a full-time on-site role for a Reservation Intern located in Rishikesh. The Reservation Intern will be responsible for handling reservation requests, providing excellent customer service, managing communications with guests, and supporting sales activities. The role also involves assisting with the training of new staff members and ensuring all reservations and related processes are handled efficiently. Qualifications Skills in managing Reservations and Sales activities Excellent Communication abilities Strong Customer Service skills and the ability to maintain a positive guest experience Experience in Training and supporting new staff members Good organizational and multitasking skills Previous experience in the hospitality industry is a plus Bachelors degree in Hospitality Management or a related field is preferred Show more Show less
Company Description Welcome to Shalom Backpackers, your home in the heart of adventure! Shalom Backpackers is a chain of hostels in Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie , Shimla & Jaipur committed to curating unforgettable experiences for travelers. Each location offers a unique blend of culture, nature, and exploration, ensuring a holistic adventure for guests. With 300+ beds across 5 locations, we prioritize clean, hygienic, and comfortable spaces for travelers to rest and rejuvenate. Qualifications Phone Etiquette, Receptionist Duties, and Customer Service skills Computer Literacy Strong Communication skills Excellent organizational skills and attention to detail Ability to work in a fast-paced environment Previous experience in hospitality or customer service is a plus Fluency in multiple languages is an advantage Job Responsibilities:- Make a daily reservation count for arrivals and departures to direct actions in selling rooms/beds Register all incoming guests, ensuring that all pertinent information is obtained and recorded Ensure that all payments have been made by in-house guests Accept and record credit card, photo ID information and other relevant document on guest accounts and provide change for guests as needed Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include escalating issues to a Senior Manager Maintain positive guest relations and anticipate guest needs, respond promptly, and acknowledge guest at all times Address and resolve guest complaints and ensure guest satisfaction Handle guest mail and messages with respect to privacy and professionalism Document all guest requests, concerns and communication information to responsible personnel for proper handling Have thorough and updated knowledge of the hostel brand and various programs (trips, travel programs, events, special offers, etc.) Coordinate with the community manager to get the activity board and daily events updated Upsell additional facilities and services, when appropriate Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Oversee the housekeeping department Pay: ₹12,000.00 - ₹15,000.00 per month Benefits : - Paid time off - Accomodation - Meals Schedule: - Day shift - Morning shift - Night shift - Rotational shift Supplemental pay types: - Overtime pay - Performance bonus Application Question(s): - Do you have degree/Diploma in HM - Can you join immediately - How many years of Experience do you have? Work Location: In person
Manage front desk operations, including check-ins, check-outs, and maintaing accurate records. Act as the go-to person for guest inquiries, resolving issues promptly and effectively. Cultivate a warm and welcoming environment, embodyinh the spirit of hospitality. Build connections among guests, organising events and activities that promote interaction and friendship. Adopt flexibility, adaptibility and a genuine passion for creating unforgettable experiences. Location : - Mussoorie, Goa, Mcleodganj, Rishikesh,Udaipur,Jaipur
About the job Position Overview: We are seeking an enthusiastic and creative Social Media Manager to join our team. The ideal candidate will be passionate about travel and adept at using social media to build and engage with our online community. This role involves managing our social media accounts, creating compelling content, and developing strategies to increase our brand's online presence. Key Responsibilities: • Develop, implement, and manage our social media strategy across multiple platforms (Facebook, Instagram, Twitter, Linkedin, etc.). • Create, curate, and schedule engaging content (text, image, and video) that aligns with Shalom brand voice and goals. • Monitor and respond to social media interactions, fostering a positive community and engagement. • Analyze social media metrics and generate reports to track performance, identify trends, and make data-driven recommendations. • Collaborate with the marketing team to ensure cohesive messaging across all channels. • Stay up-to-date with the latest social media best practices, technologies, and trends. • Plan and execute social media campaigns and promotions to support marketing objectives and boost brand awareness. • Manage social media advertising campaigns, including budget planning, targeting, and performance analysis. • Engage with influencers and brand ambassadors to expand our reach and credibility. Qualifications: • Bachelor's degree in Marketing, Communications, or a related field. • 1+ years of experience in social media management, preferably within the hospitality or travel industry. • Proficiency in using social media platforms and tools such as Hootsuite, Buffer, or similar. • Strong understanding of social media metrics and analytics. • Excellent written and verbal communication skills. • Creative mindset with a keen eye for visual aesthetics and design. • Ability to work independently and as part of a team in a fast-paced environment. • Strong organizational skills and attention to detail. • Experience with social media advertising and campaign management is a plus. • Passion for travel and understanding of the backpacker and budget travel market is highly desirable.