Role Description This is a full-time on-site role as a Guest Relationship Manager at Rishikesh. As the Guest Relationship Manager, you will be responsible for customer satisfaction, customer service, performing receptionist duties, communication, and managing reservations. You will play a key role in ensuring a positive and seamless experience for all guests. Qualifications • Customer service and customer satisfaction skills • Experience in receptionist duties • Strong communication skills • Ability to manage reservations • Excellent interpersonal skills • Problem-solving and conflict resolution abilities • Ability to work in a fast-paced environment • Attention to detail and organizational skills • Proficiency in relevant software applications • Prior experience in the travel or hospitality industry is a plus • Bachelor's degree in Hospitality Management or a related is preffered Show more Show less

Company Description Shalom Backpackers, founded in the landscapes of Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie, Jaipur & Shimla is a vibrant hostel chain dedicated to curating unforgettable experiences for travelers. Each location offers a unique blend of culture, nature, and exploration, ensuring a holistic adventure. Our hostels are themed in blue and yellow to create a vibrant and welcoming atmosphere. We prioritize providing clean, hygienic, and comfortable spaces with over 300 beds across five locations. Shalom Backpackers aims to expand to 500 beds by 2024, fostering a global community of explorers. Role Description This is a full-time on-site role for a Reservation Intern located in Rishikesh. The Reservation Intern will be responsible for handling reservation requests, providing excellent customer service, managing communications with guests, and supporting sales activities. The role also involves assisting with the training of new staff members and ensuring all reservations and related processes are handled efficiently. Qualifications Skills in managing Reservations and Sales activities Excellent Communication abilities Strong Customer Service skills and the ability to maintain a positive guest experience Experience in Training and supporting new staff members Good organizational and multitasking skills Previous experience in the hospitality industry is a plus Bachelor’s degree in Hospitality Management or a related field is preferred

Company Description Shalom Backpackers, founded in the landscapes of Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie, Jaipur & Shimla is a vibrant hostel chain dedicated to curating unforgettable experiences for travelers. Each location offers a unique blend of culture, nature, and exploration, ensuring a holistic adventure. Our hostels are themed in blue and yellow to create a vibrant and welcoming atmosphere. We prioritize providing clean, hygienic, and comfortable spaces with over 300 beds across five locations. Shalom Backpackers aims to expand to 500 beds by 2024, fostering a global community of explorers. Role Description This is a full-time on-site role for a Reservation Intern located in Rishikesh. The Reservation Intern will be responsible for handling reservation requests, providing excellent customer service, managing communications with guests, and supporting sales activities. The role also involves assisting with the training of new staff members and ensuring all reservations and related processes are handled efficiently. Qualifications Skills in managing Reservations and Sales activities Excellent Communication abilities Strong Customer Service skills and the ability to maintain a positive guest experience Experience in Training and supporting new staff members Good organizational and multitasking skills Previous experience in the hospitality industry is a plus Bachelors degree in Hospitality Management or a related field is preferred Show more Show less