Assistant Front Desk Manager

Company Description

Shalom Backpackers is a vibrant community of hostels with locations in picturesque destinations such as Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie. Known for creating unforgettable experiences, Shalom Backpackers offers more than just accommodation – it's a holistic adventure that celebrates culture, nature, and exploration. With 300+ beds across their unique blue and yellow themed properties, Shalom Backpackers prides itself on providing clean, comfortable, and hygienic spaces for travelers. The organization prioritizes community-building, shared experiences, and connecting people from around the world. With plans to expand to 500 beds by 2024, Shalom Backpackers continues to grow while fostering a welcoming and vibrant environment for travelers.

Role Description

This is a full-time on-site role for an Assistant Front Desk Manager located in Rishikesh. The Assistant Front Desk Manager will oversee front desk operations, provide exceptional customer service, manage reservations, and ensure seamless guest check-ins and check-outs. The role includes addressing guest inquiries and concerns, maintaining reports and records, and ensuring a positive guest experience. The Assistant Front Desk Manager will work closely with the team to maintain high standards of hospitality and contribute to the overall efficiency of the property.

Qualifications

• Experience in Customer Satisfaction and a strong understanding of Customer Service principles
• Proficiency in handling Receptionist Duties and managing Reservations
• Strong Communication skills, both verbal and written
• Organizational skills and attention to detail
• Proven ability to work in a dynamic, on-site, and team-oriented environment
• Hospitality or hotel management experience is a must.