Assistant Front Desk Manager

As an Entry Level Management at The Westin Gurgaon New Delhi, your role involves leading and assisting with daily shift requirements in the front office areas of Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Your main goal is to ensure guest and employee satisfaction while achieving the operating budget. You will also assist in completing financial and administrative responsibilities. **Key Responsibilities:** - Utilize interpersonal and communication skills to lead, influence, and encourage team members - Coach, counsel, and encourage employees while handling their questions and concerns - Manage day-to-day operations to meet customer expectations and quality standards - Develop specific goals and plans to prioritize work and improve service performance - Provide exceptional customer service by going above and beyond for customer satisfaction - Implement customer recognition and service programs while ensuring proper supplies and uniforms for employees - Identify developmental needs of others and provide guidance and direction to subordinates - Analyze information, evaluate results, and solve problems effectively **Qualifications Required:** - High school diploma or GED; 2 years of experience in guest services, front desk, or related professional area - OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required At The Westin, we are committed to empowering guests to enhance their well-being while traveling, and we are looking for passionate and engaged associates to bring our unique programming to life. As an advocate for well-being practices, you should be passionate, active, optimistic, and adventurous. Join our global team and become the best version of yourself while helping guests regain control of their well-being.,