Front Desk Manager

Company Description

Shalom Backpackers is a community-driven chain of hostels located in Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie, committed to creating unforgettable travel experiences. Each location combines local culture, nature, and adventure, while offering clean, hygienic, and comfortable accommodation with vibrant blue and yellow themes that highlight the welcoming and cheerful spirit of Shalom. Beyond providing a place to stay, Shalom Backpackers fosters connection and exploration, immersing travelers in breathtaking landscapes and cultural experiences. With a growing presence and a vision to expand to 500 beds across its properties by 2024, Shalom is the perfect place for travelers seeking a holistic adventure.

Role Description

This is a full-time, on-site role for a Front Desk Manager at our Udaipur location. The Front Desk Manager will oversee daily front desk operations, manage guest check-ins and reservations, and ensure top-tier customer service and satisfaction. They will serve as the primary point of contact for guests, manage scheduling, and handle inquiries, while maintaining the property’s welcoming and vibrant atmosphere. Additionally, the Front Desk Manager will work to uphold Shalom Backpackers’ reputation for providing exceptional hospitality experiences.

Qualifications

• Strong Customer Service and Customer Satisfaction skills to ensure a positive guest experience at all times.
• Proficiency in Receptionist Duties and handling Reservations, with attention to detail in managing schedules and bookings.
• Excellent Communication skills to assist guests effectively and liaise with the team.
• Familiarity with hospitality management systems and software is a plus.
• Prior experience in customer-facing roles, preferably in the hospitality industry.
• Ability to work collaboratively in a team-oriented environment and manage responsibilities efficiently.
• Bachelor’s degree or relevant experience in Hospitality, Business Administration, or related fields preferred.