Center Head Operations

Job Summary:

Center Manager

The role demands a strong balance of leadership, customer service, and business acumen to deliver a fun, safe, and engaging environment for guests.

Key Responsibilities (KRA):

Operational Management

• Oversee the smooth day-to-day functioning of all zones gaming, F&B, parties, events, and retail.
• Ensure all games, machines, and attractions are operational and well-maintained.
• Manage shift schedules, staff deployment, and ensure operational efficiency across departments.
• Maintain hygiene, safety, and cleanliness standards across all areas of the center.
• Ensure compliance with all company SOPs and audit requirements.

Financial & Business Management

• Achieve monthly and quarterly

  revenue and profitability targets

  .
• Monitor expenses, control wastage, and ensure adherence to budgeted costs.
• Manage cash handling, billing accuracy, daily sales reconciliation, and deposits.
• Identify new opportunities for increasing footfall, upselling, and cross-selling gaming packages or F&B offerings.

Team Leadership & Training

• Lead, motivate, and manage a team of gaming hosts, F&B staff, technical staff, and housekeeping.
• Conduct regular team briefings, training sessions, and performance reviews.
• Ensure all employees follow grooming standards, service etiquette, and attendance norms.
• Build a positive and motivated team culture focused on guest delight.

Guest Experience Management

• Ensure the highest standards of guest service and satisfaction.
• Handle guest complaints promptly and professionally.
• Oversee event and party coordination to ensure smooth execution.
• Maintain strong relationships with regular customers and corporate clients.

Maintenance & Coordination

• Coordinate with technical, admin, and facility teams for timely maintenance and repairs.
• Ensure timely AMC checks and safety audits of gaming equipment.

Reporting & Analysis

• Prepare daily/weekly/monthly sales and operational reports.
• Analyze performance metrics and suggest improvements in operations and customer experience.